CloudRx Bewertungen 

Antwort von CloudRx

9. Apr. 2026

Thank you for your feedback and for sharing your experience. We're very sorry to hear that your clinic, Dr Franks, did not communicate with you for such a long period—that must have been frustrating.

We're glad, however, that once CloudRx became involved, we were able to help speed up the process and resolve the issue quickly for you. It’s great to hear your replacement reached you promptly.

We appreciate your patience and your kind words about our service.

— The CloudRx Team

Antwort von CloudRx

9. Apr. 2026

Thank you so much for your incredibly kind and detailed feedback! We're thrilled to hear that you've had such a positive experience with us over the years. It’s especially rewarding to know our next-day delivery and smooth process have made a difference, even in a rural location.

We’re also delighted that our team has been able to support you with knowledgeable and responsive service whenever needed. Your recommendation truly means a lot to us. Thank you for your continued trust and support!

— The CloudRx Team

Antwort von CloudRx

9. Apr. 2026

Thank you for your kind words! We're so pleased we could provide friendly, helpful, and fast service when it mattered most. It's always a pleasure to assist you, and we truly appreciate your continued support.

— The CloudRx Team

Antwort von CloudRx

9. Apr. 2026

Thank you for your wonderful feedback! We're delighted to hear you consistently receive great service and find our team super efficient. We truly appreciate your support and look forward to helping you again soon.

— The CloudRx Team

Antwort von CloudRx

9. Apr. 2026

Thank you for your kind feedback! We're glad you found the experience quick, professional, and easy. We look forward to serving you again soon.

— The CloudRx Team

Antwort von CloudRx

24. März 2026

Thank you for sharing your experience!

We’re thrilled to hear that the process was quick and straightforward, even on a Saturday, and that your order arrived promptly on Monday. It’s wonderful to know our team could make things easy and convenient for you.

We really appreciate your kind words and look forward to supporting you again in the future!

— The CloudRx Team

Antwort von CloudRx

24. März 2026

Thank you for your great feedback!

We’re really pleased to hear you were happy with the overall service and that your order arrived quickly and securely packaged. That’s exactly the level of service we aim to provide every time.

We appreciate your support and hope to serve you again soon!

— The CloudRx Team

Antwort von CloudRx

24. März 2026

We’re sorry to hear about your experience and understand how frustrating this must be.

For clarity, the delivery method was selected by the clinic, who requested Royal Mail for this order. We’ve also checked our records and haven’t received any direct contact from you at the pharmacy, so we’re sorry if your previous attempts haven’t reached us.

Please feel free to get in touch with us directly at pharmacy@cloudrx.co.uk, and we’ll be more than happy to look into this for you and help resolve the issue as quickly as possible.

— The CloudRx Team

Antwort von CloudRx

24. März 2026

Thank you for your thoughtful feedback!

We’re really pleased to hear that your experience was a positive one and that the process felt simple and quick from start to finish. It’s great to know your order arrived promptly and in the condition you expected—that’s exactly the standard we aim to deliver.

We truly appreciate your recommendation and hope to support you again in the future!

— The CloudRx Team

Antwort von CloudRx

24. März 2026

We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.

We made several attempts to resolve/troubleshoot this with you via email and carried out a full assessment of the pen you returned. As outlined in our terms and conditions—agreed to prior to us collecting the device—our non-return policy states that any pen submitted for testing will not be returned.

Following thorough testing by our pharmacy team, no manufacturing fault was identified. The results indicated the issue was related to usage rather than a defect, and evidence of these findings was also provided to you.

In line with our policy, replacements are only issued where a verified manufacturing fault is confirmed. Where no fault is identified, the device is disposed of safely in accordance with pharmacy procedures.

We understand this outcome may be disappointing; however, we have followed the agreed process throughout. If you would like further support or guidance, our team remains happy to assist.

— The CloudRx Team

Antwort von CloudRx

24. März 2026

Thanks for your feedback! We’re glad your order arrived earlier than expected and still right on time—that’s exactly what we aim for. Appreciate you choosing us, and we hope to deliver for you again soon!

— The CloudRx Team

Antwort von CloudRx

24. März 2026

Thanks so much for your kind words! We’re really glad to hear you felt well-informed throughout—keeping you updated every step of the way is something we take pride in. We appreciate your support and hope to serve you again soon!

— The CloudRx Team

Antwort von CloudRx

18. März 2026

Thank you for your wonderful feedback! We’re so pleased to hear that you found our customer service helpful and responsive, and that your order arrived quickly. Providing a smooth and efficient experience is really important to us, so it’s great to know we’re delivering on that.

We truly appreciate your support and look forward to serving you again!

— The CloudRx Team

Antwort von CloudRx

18. März 2026

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our service. Making prescription management simple, fast, and stress-free is exactly what we aim for, so it’s great to know we’re hitting the mark.

We truly appreciate your recommendation and look forward to continuing to support you in the future!

— The CloudRx Team

Antwort von CloudRx

17. März 2026

Thank you so much for your kind words!

We’re delighted to hear that you’ve had such a positive experience with our service. Your feedback is truly appreciated and motivates us to keep delivering the highest standard of care.

— The CloudRx Team

Antwort von CloudRx

17. März 2026

Thank you for your thoughtful feedback — we really appreciate you taking the time to share your experience.

We’re delighted to hear that you’ve found our service fast, reliable, and consistent, and that the ordering and payment process is simple and easy to follow. It’s great to know we’re providing a smooth experience for you.

We also understand your concerns regarding the delivery charge, particularly as a regular, long-term customer. Your point about differentiated pricing for standard versus same-day or urgent deliveries is completely valid, we’d like to clarify that the delivery charge reflects the requirements for safely handling and shipping medication, ensuring it reaches you securely and in the correct conditions.

Thank you again for your continued support — it truly means a lot to us.

— The CloudRx Team

Antwort von CloudRx

17. März 2026

Thank you so much for your lovely feedback.

We’re really pleased to hear that you were happy with how your order was handled, especially when things didn’t go quite to plan initially. It’s great to know that our team was able to respond quickly and get everything resolved so you could begin your treatment without too much delay.

We’re also glad that the personal touch came through — that’s something we genuinely strive to provide for every patient.

Thank you again for your support, it means a lot to us.

— The CloudRx Team

Antwort von CloudRx

17. März 2026

Thank you so much for your kind feedback!

We’re delighted to hear that you’re happy with the quick service — it’s something we work hard to maintain. Your support is really appreciated, and we look forward to continuing to provide you with an excellent experience.

— The CloudRx Team

Antwort von CloudRx

17. März 2026

Thank you for taking the time to share your feedback — we’re really sorry to hear that your experience hasn’t met expectations.

We’d like to clarify that we have been instructed by your clinic to stop sending automated reminder emails. This approach is intended to give patients more flexibility to request their medication as and when they need it, helping to avoid prescriptions being issued when they’re not required and potentially losing repeats. We do appreciate that this may differ from what you were initially told, and we’re sorry for any confusion this has caused.

In terms of communication, we aim to respond to all enquiries within the hour wherever possible. Having reviewed your account, we can see that all previous correspondence has been responded to promptly on first contact. It’s possible that our replies may have been directed to your junk or spam folder, so we would recommend checking there and adding us to your safe sender list to help ensure you receive our responses going forward.

We’re sorry to hear your concerns regarding the recent price increase for Androfeme and the delivery charge, and we will ensure this feedback is passed on to the relevant team.

We’re pleased that you’ve had a positive experience with the speed of delivery once your order has been processed, and we truly appreciate your balanced feedback. We’ll continue working to improve our communication and overall service.

— The CloudRx Team

Antwort von CloudRx

13. März 2026

Thank you so much for your lovely review! The team member who helped you was Sidonie, so we’ll make sure she hears your kind words. We’re thrilled to hear that you found her support so helpful and caring—it really means a lot to us to know we’ve made things easier for you!

— The CloudRx Team