ClarityPay Bewertungen 116

I would like to raise a concern regarding potential conflicts of interest and workplace conduct within ClarityPay. Manager Agent Cohabitating

It is recommended to review the performance and behavior of Angel Carlos and Roi Mirandilla. Both appear incompetent and often engage in gossip rather than resolving issues. During training, they even referred to themselves as “chismosa,” which reflects poorly on their professionalism.

Additionally, there are reports of agents consuming alcohol while taking calls, which is highly unprofessional. These managers demonstrate poor attitude and ineffective leadership. For ClarityPay to maintain its standards and reputation, their removal should be considered. Otherwise, the company’s credibility may suffer.

I had canceled memberships but was still being charged, Alan with claritypay helped me work the issue to stop the charges.

The comfortability that clear choice gave me when I walked in for the console, from the time I picked up the phone to call to make the appointment into the time I walked out with my teeth in my mouth been nothing but great news great achievement, greater more opportunities, and I could not have been more happy in my life to have invest in my mouth. One thing I was told you can’t put a price on a pretty smile and clear choice gave me that so I am for grateful for the team at choice. We’re doing what they did for me thank y’all so much as an organization I will be referring people to their choice. My brother thought next thank you clear choice. and all the staff.

UPDATE!!!!!!!
1- I tried calling the company back several times and was told that the supervisor would call me back- Phone Tag Nightmare!
2-I had my bank cancel one of the double payments- Clarity never mentioned they would refund the money- I never spoke to them on the phone
3-When my bank canceled the payment Clarity started sending me late payment notices via text and email
4- I call in again to let them understand that THEY WERE NOT GOING TO KEEP BOTH PAYMENTS AND TO UPDATE MY ACCOUNT JUNE WAS PAID
5- LORD HELP ME WITH THIS TYPE OF UNPROFESSIONALISM
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I made my payment early and the company still took out another payment causing my banking account to overdraft- The company refuse to refund the second payment and or reimburse me for the overdraft fee.
COMPLETELY IRRESPONSIBLE - OR DESPARATION TO COLLECT ANY AND ALL MONEY BY ANY MEANS NECCESSARY

I was helped today by Customer Service Representative J.M. He was very clear in helping me understand my payment history as recorded in my bank transactions statement. I am relieved that I am up to date now on my payments and that no late fee is being charged to me because my payment "bounced" on May 20 due to insufficient funds. J.M. assured me that I would see the record of this payment being re-submitted in 2-3 business days. J. M. was quite professional and considerate in answering my questions. I let him know on the phone call that I was very grateful for his help. Thank you, Clarity Pay!

Kevin not only helped me with a difficult situation, he by far is the best customer service rep I've ever spoken to. You have a wonderful employee in that man. I'm sorry I talked his ear off though. Lol
Manda Wyatt Martinez

So recently my bank account was compromise I called the company to explained what happened and how my funds are frozen for about 15 days. The representative pretty much told me o well have a family member pay for it, or we will charge you a late fee. Very insensitive I will not recommend them at all.

No complaints so far hopefully the course that I got the loan for is a real deal but so far everything has been smooth

River did an amazing job helping me out today. My checking account was sadly hacked and my debt card on file was no longer valid. He helped me remove that card and update my new one. He answered all my questions and was very nice.

She tried everything she could to help me even with me being snappy thats good customer service 🙂

I recently worked with Mark from the ClarityPay backend team on my settlement loan, and I am so grateful for his support. From start to finish, Mark’s knowledge, professionalism, and kindness made a difficult time much easier. He offered clear guidance, constant reassurance, and genuine care that turned a stressful experience into a manageable one.

Mark did everything possible within his means, and I truly felt like I had a trusted friend by my side throughout the process. He is an exceptional representative and a tremendous asset to ClarityPay. I am deeply appreciative of his dedication and outstanding service. Thank you, Mark, for making such a difference in my life.

Very kind, helpful and quick.

Jackson was such a great help! Very informative, patient, and considerate. We need more Jackson’s in customer service! :)

The assistance I received from River in setting up my online account was clear and straightforward. He spoke clearly and at a pace I could understand. Customer service was able to direct me to help me set up account and ensure my autopsy was activated.

Very good she helped me out so much with kindness and care

She immediately attended my concerns on why i wasnt able to pay my dues. She knows exactly how to help me as a client and meet my needs and expectations. Thank you!

Agent was knowledgeable, helpful and pleasant. Actual joy to speak with. Thank you!

I had a really great experience speaking with River over the phone. He was incredibly helpful, patient, and took the time to make sure I understood everything clearly. I truly appreciate the effort he put into assisting me and how smoothly he handled my concerns.

today i called to resolve an issue i’ve been having for a few weeks now and i was able to talk to Suzain and she solved my issue and helped so much so did her supervisor Ashley too.