I order a ramp that originally showed in stock but wasn't. After 8 weeks they said it came in damaged so they substituted an electric version. We received the electric version and it's missing 12 comp... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a 30x40 arch storage shelter. I had an issue with two missing support posts, but they sent new ones in a timely manner. I am giving it 4 stars because the instructions provided very limited... Mehr ansehen
I had a defective charging cable. When I reported it via email, the Chery Industrial team quickly offered to replace the cable. I greatly appreciate the good customer service that was provided. The ca... Mehr ansehen
Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Vom Unternehmen geschrieben
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Kontaktinformationen
65 Commercial Ave, Garden City, 11530, NY, Vereinigte Staaten
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3,9
Gut
362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 68 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
brush cutter gear box the person i talked to saw the order…
the person i talked to saw the order thru Simon Cheng was extremely helpful. I was told originally the part was in a Maryland warehouse and expect delivery in two weeks? It took almost eight weeks and four phone calls and different people until Simon followed up on the $1000 part order. If not for being a squeaky wheel no idea how long this would have taken.
11. August 2026
Antwort von Chery Industrial
We are very glad to hear our colleague Simon was able to help resolve your case. Still, we sincerely apologize that you ended up waiting nearly 8 weeks and had to make four phone calls across different agents before your $1000 gear‑box part order moved forward. This was our mistake. We are very sorry that you had such a bad experience.
We will reflect on our workflows and improve our responsiveness to customer feedback based on your input. Thank you for taking the time to share your experience.
Your feedback is very valuable for us to improve our internal parts coordination and follow‑up procedures. Thank you for taking the time to share your experience.
Came sooner then expected
Came sooner then expected
Delivery man very friendly
Have had product before high quality
10. August 2026
Best quality for the price
Best quality for the price. The workbench I bought has been very good and durable. The service was also amazing.
10. August 2026
Pricing was great
Pricing was great, They kept me updated throughout tj process from purchase to delivery
3. August 2026
I had ordered a 25x33 carport garage…
I had ordered a 25x33 carport garage last year in June from a third party vendor. I received it in the fall. Which put a damper on getting it up that summer. Temperatures were already dipping into freezing temperatures, so the cement slab could not be poured until spring of this year 2026. In May of 2026 the slab was poured I waited the 28 days to begin construction. I found I was missing a few pieces. (So regardless when it's received and going to be constructed it's best do a complete inventory). I went back to the third party vender which I purchased the garage from I got a couple of the pieces I needed. I tried to get the rest of the pieces. I needed however they gave me the runaround for almost 2 Months! then I was told the year was up there is nothing they could do. I contacted the manufacturer "Chery Industrial" They came to my rescue and ensured I received the parts I needed to complete the garage. I wish I would have went straight to them instead of the third party vendor. So I give them a five-star on service and back in their product. On instructions that came with the product I would give it three it's hard to figure out I would pay very close attention to the pictures and the location of the dots which represent holes where bolts can go. Note that some of the pieces will require switching like the corner pieces in the beginning on the base. They use decimals for the inches it looks like it's the engineering scale so the inches divided into 10 spaces which is a little different than the 16 that were used to, so that gets a little tricky to get the exact measurements you can always Google it. Or just measure the post that are parallel or adjacent to the one you need to have at that measurement. I hope some of these suggestions we'll make putting it up a little easier for you. I struggled with some of the stuff and had to figure it out cost me a bit of time till I got it right. This is the first pre-constructed building I've ever put together I'm finding it a little challenging and rewarding. I'm looking forward to having a completing and being able to use the building I just wish the weather would hold that long enough for me to do it LOL. Thank you Chery Industrial. PS you can save a awful lot by going directly to the manufacturer for the product.
4. August 2026
Good experience!
The communication was good, the price was good too. The product was out of stock when I ordered it but they explained it all. It showed up via FedEx freight. Simple.
30. Juli 2026
Overpriced and Wrong Fit
The shipment took too long and the price for a simple rubber gasket ($102) is usury not to mention it does not fit the application it is meant for so we will return it.
6. August 2026
Chery uses a garbage delivery service…
Chery uses a garbage delivery service OnTrac, absolute worst company ever. 11 days and counting for a 3 day service. They have zero customer service either. Beware !!
5. August 2026
Antwort von Chery Industrial
We are truly sorry we let you down with OnTrac’s awful service. Waiting 11-day delivery with zero effective support is a terrible experience, and we sincerely apologize for this hassle caused to you. We'll follow up your order with the carrier. We always provide service for our customer. Feel free to contact service@cheryindustrial.com when you have any problem.
Satisfied
Satisfied. It took a while to get a missing part on the digger but I finally got it. Digger worked great.
3. August 2026
They were great to work with
They were great to work with, and we received our canopy quickly.
31. Juli 2026
The item I ordered was on back order…
The item I ordered was on back order but I was notified as soon as it was back in stock.
It was delivered with in a week.
24. Juli 2026
Exceptional Service
THE COMMUNICATION WITH SIMON WAS EXCEPTIONAL SERVICE THANK YOU SIMON AND RAPID RESPONSE .
30. Juli 2026
Everything was shipped without any…
Everything was shipped without any damage, The packaging was really well secured, Great job, Thank you.
28. Juli 2026
Great Value
Great value. Easy purchase. Timely delivery.
Have not opened the product yet but will update this review once it is opened.
28. Juli 2026
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