I order a ramp that originally showed in stock but wasn't. After 8 weeks they said it came in damaged so they substituted an electric version. We received the electric version and it's missing 12 comp... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a 30x40 arch storage shelter. I had an issue with two missing support posts, but they sent new ones in a timely manner. I am giving it 4 stars because the instructions provided very limited... Mehr ansehen
I had a defective charging cable. When I reported it via email, the Chery Industrial team quickly offered to replace the cable. I greatly appreciate the good customer service that was provided. The ca... Mehr ansehen
Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Vom Unternehmen geschrieben
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Kontaktinformationen
65 Commercial Ave, Garden City, 11530, NY, Vereinigte Staaten
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3,9
Gut
362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 68 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Was told it would be delivered in two…
Was told it would be delivered in two weeks it's been over six weeks and still don't have it. It took days to get a return email not a good experience.
21. September 2026
Very disappointed with the dispatcher’s…
Very disappointed with the dispatcher’s lack of professionalism and communication. The dispatcher was rude, unhelpful, and failed to provide clear updates. Customer service and respectful communication should be a priority. Overall, a very frustrating and disappointing experience.
29. Oktober 2026
Always a pleasure!
Thank you for your help loading the gates! I really appreciate James and Juan for all there help!
21. Oktober 2026
I order a ramp that originally showed…
I order a ramp that originally showed in stock but wasn't. After 8 weeks they said it came in damaged so they substituted an electric version. We received the electric version and it's missing 12 components that I identified. Some of the missing components are to arrive this week and whatever isn't in there they told me the factory would need to supply. Being it's a Chinese factory we are basically stuck for month with no ramp to use because it's missing components. My phone and email are always available.
20. Oktober 2026
Antwort von Chery Industrial
I sincerely apologize for the poor shopping experience you’ve had. We will contact our customer support team to expedite the handling of your order; please ensure your phone remains accessible.
Shipping was crazy
Shipping was crazy. They told me they 'd call me to set up a day instead. I got a text with a 2-hour window and it's a month to rent a forklift so I had to go to plan b and the only other thing that's nuts. The directions really rot. They're no good. Not explanatory on the intricate details. I don't think I can blame that on China
23. Oktober 2026
Antwort von Chery Industrial
Hi Cathy, we're sorry to hear about your frustrating experience. We understand how important it is to have proper notice when arranging equipment for unloading, and we apologize for the inconvenience caused by the delivery scheduling. We're also sorry that the assembly instructions weren't clear enough. We appreciate your feedback and will share it with our team to help improve both our delivery coordination and assembly guides. If you need any further assistance with assembly, please don't hesitate to reach out to us. We're always happy to help!
Great experience
Great experience. Good communication, smooth process and great product. Thank you!
23. Oktober 2026
The guys at the pickup were extremely…
The guys at the pickup were extremely helpful. Statesville,NC
21. Oktober 2026
Great service from Jermaine
5. Oktober 2026
defective charging cable
I had a defective charging cable. When I reported it via email, the Chery Industrial team quickly offered to replace the cable. I greatly appreciate the good customer service that was provided. The cable arrived yesterday.
20. Oktober 2026
Very helpful and beautiful gate
16. Oktober 2026
Happy I got the product.
The guys who helped me load my unit were helpful getting me on my way quickly.
15. Oktober 2026
It came quick and they took my tax…
It came quick and they took my tax exempt form no problem.
8. Oktober 2026
I ordered what I thought to be a new 20…
I ordered what I thought to be a new 20 drawer storage unit for a parts room, When it arrived it was on a metal skid without any packaging, full of dirt, drawer slides were rusty and it had multiple scrapes on it. This unit looked like it had been sitting in a field for an extended amount of time. When I contacted customer support they told me they would have it picked up and after that I could request a new unit. I called to arrange a new unit and after I explained the issue was told they would refund my money as the yard they are stored in has no inside storage and they couldn't guarantee the one I would receive would be any better.
6. Oktober 2026
30x40 arch shelter
I ordered a 30x40 arch storage shelter. I had an issue with two missing support posts, but they sent new ones in a timely manner. I am giving it 4 stars because the instructions provided very limited information on the process of installing the tarp. Other than that, it is a pretty good product. 👍
11. Juni 2026
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