Service was rude, we felt ashamed to be made fun of at both shops
Not much on offer in Dorset so this place seems to be a go to for everyone and is award winning.
We were basically laughed out of the store. Received haughty responses to our queries, and repetitive information even though we indicated we clearly understood their info on ordering process. We said we were struggling to find a dress (our dressmaker turned out to be a big talker short on delivery so three months before the date we had to shop for a dress) Advised us to go next door to The Bridal Outlet off the rack. We received even worse service there a few days later, comments on not having being fit, very handsy assistant, more so than just helping into the dress and prefers to services only ‘young’ brides.
Were shown two very similar dresses in mountains of polyester fabric not at all what we said we were looking for and were then shown the door, literally pushed out and told they had “a bride coming for a fitting” as if we didn’t have a bride in our group. Other brides (who found their dress here) give five stars, but make sure you don’t go alone, have someone that can take charge of the service staff and are fit, and young.
We are hopelessly lost, as this is first time ever having any kind of bridal shopping experience, so perhaps we come across as ignorant of the process, but there was no reason for staff to laugh at us and make rude comments. Wedding dress situation is supposed to be fun, this was far from that, and very off-putting of going to bridal shops.








