Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Mehr ansehen
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Das sagen Bewerter
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Mehr ansehen
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Mehr ansehen
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Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely man... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktinformationen
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Hervorragend
1851 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
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Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind words, Tammy! We're glad to hear that your online shopping experience was smooth and easy, and that received your fireplace part safely in BC. Stay cozy! 🔥
The lady I talked to knew exactly what…
The lady I talked to knew exactly what I was talking about and completed my order.
7. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Ken! We so pleased that our customer service team provided knowledgeable help with your Lagostina parts order. We're always here if you need anything else!
Great customer service
Great customer service. Very responsive over email and good communication for delivery arrangement.
14. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re so glad Dylan could help with your mantel beam order and that everything went smoothly with communication and delivery. We truly appreciate your kind words, and we'll be sure to share it with the team!
Fireplace fixed
Tech checked everything and told me what was the problem. Our fireplace is now clean and working.
6. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Rick & Cindy! We're so glad that our technician provided such thorough and professional service. We appreciate you trusting us with your fireplace maintenance!
I purchased big green egg touch up…
I purchased big green egg touch up paint. When I applied it to the stove cap it was not even close in a match. I emailed Chadwicks and Sarah got right back to me and sent a message to BGE. Apparently the paint was off and they are making a new batch and one will hopefully be shipped to me. Thansk to Sarah for her attention to this problem.
12. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks so much for your kind words, Darren! We’re happy Laura could step in quickly and work with Big Green Egg to get things resolved. We appreciate your patience with the new batch of paint, and we know the new paint will have your Egg looking just as good as it cooks in no time!
Excellent fast shipping
Excellent fast shipping. My igniter went out on my Yoder and I had the replacement part at my door in two days. Thank you.
12. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Edward! We're thrilled that our team got your Yoder part shipped out quickly so you didn't miss out on the summer cooking season. Happy grilling! 🔥🔥🔥
Excellent experience
Excellent experience. Very knowledgeable and helpful staff. Thank you very much!
9. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Suzanne! We’re happy to hear you had an excellent experience with our team. Enjoy your new cooking grills for your Napoleon BBQ, and we look forward to helping you again anytime you need us. Happy grilling 🔥🔥🔥
Bon service
Bon service de Chadwicks and Hacks..Bien qu’Ils ne l’avais pas en stock et que ce n’étais pas inscrit au moment de la commande.
Reçu bien emballé et tel que décrit mais dans un délais un peu long..
2. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Merci pour votre avis, Joel! Nous faisons de notre mieux pour maintenir un inventaire aussi précis que possible, mais des retards peuvent survenir. Nous vous remercions donc de votre patience pendant la livraison de votre couvercle Eno. Nous sommes ravis qu'il soit arrivé sain et sauf et nous continuerons à travailler dur pour que le processus soit encore plus fluide la prochaine fois.
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Thank you for your review, Joel! We do our best to keep our inventory as accurate as possible, but sometimes delays happen, and we really appreciate your patience while we got your Eno lid in. We’re so glad it arrived safely and in great condition, and we’ll keep working hard to make the process even smoother next time.
great customer service
courteous, helpful and excellent delivery service. Love the new BBQ!
3. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for your kind words, Richard! We're so pleased that Melissa could help you choose the right BBQ, and that our delivery team provided such a great delivery experience. We know that you'll enjoy your new Baron for years to come. Happy grilling! 🔥🔥🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Christine! We're so glad that your online order experience with in-store pick up was straightforward, so you could get your grill back in working order quickly! Happy grilling 🔥🔥🔥
I ordered a BBQ
I ordered a BBQ. I paid for a BBQ that I ordered. They ordered the BBQ I paid for from a supplier. They assembled the BBQ they ordered for me. They delivered the BBQ they assembled for me. The BBQ worked, and was the one that I ordered.
They didn't price gouge me, they didn't play games. It was a pretty straightforward experience. How many words does this review require before I can
5. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Rob, we couldn’t have summed it up better ourselves: you ordered a Pit Boss Titan, we delivered a Pit Boss Titan, no games, no surprises.
Thanks for trusting us with your new grill. We’re glad everything was as straightforward as advertised, and we hope the Titan lives up to its mighty name. Happy grilling! 🔥🔥🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing this wonderful feedback, Sabrina! We’re proud to have Sarah on our team — her patience and professionalism shine through in every interaction. We’re so glad she could help you with your new Napoleon BBQ, and that our team could assemble and deliver it ready to go. Happy grilling! 🔥🔥🔥
Good customer service
Good customer service - helpful advice in selecting the BBQ grill I purchased. However, installation was not available until a few weeks later.
25. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Nicola! We’re so pleased that Gary could help you choose the right BBQ. Summer is our busiest season, so unfortunately we weren’t able to assemble the BBQ the same afternoon you purchased it — but we’re glad Emil could deliver your new Napoleon BBQ the very next morning so you didn’t miss out on a weekend of grilling. Happy cooking! 🔥🔥🔥
Was a great experience
Was a great experience. Products worked and looked as advertised. Staff was extremely helpful and great to deal with.
24. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Darren! We're so glad that our team was helpful with your Napoleon fireplace purchase, and we hope that you are enjoying your new electric fireplace.
Great Selection and Friendly Service
Great store with amazing selection. Staff are always friendly, and flexibility for either online or in-store shopping. Definitely recommend visiting the store, all kinds of great barbecues and accessories.
22. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Bryce! We’re glad you enjoyed the selection and friendly service, whether online or in-store. Happy to hear your pickup experience went smoothly, and we truly appreciate your recommendation! Happy grilling 🔥🔥🔥
When I ordered it said 3 to 7 days..
When I ordered it said 3 to 7 days... It took over a month to ship
29. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Hi JP, we’re very sorry for the frustration with your order. The Weber part you ordered was not in stock at the time, which unfortunately caused the delay in shipping. We do our best to keep our inventory and timelines as up-to-date and accurate as possible, but there are occasionally delays outside of our control. We always aim to keep parts moving quickly, but in this case it took longer than expected, and we truly apologize for the inconvenience. Thank you for your patience, and we appreciate your feedback.
Sarah was the best salesperson to deal with
Sarah was the best.
Helped me research, made fair recommendations and listened to my purchase criteria.
Delivery/installation service was prompt and professional. For me it’s the only company to deal with for bbq and related needs.
28. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the wonderful review, Blair! We’re thrilled to hear Sarah made your BBQ shopping experience such a positive one. She takes great pride in really listening and finding the right fit for each customer, so your kind words mean a lot. We’re also glad the delivery and installation went smoothly. We truly appreciate your trust in us as your go-to BBQ store. Happy grilling! 🔥🔥🔥
I shopped for a very long time for the…
I shopped for a very long time for the Napoleon 4 burner bbq and Chadwick's price was the lowest by far including taxes and shipping. The team went above and beyond in arranging delivery for me seeing that I needed it to be assembled before hand and brought to the back yard on my back patio as I live alone and have no one to help. They reviewed the logistics and even though in the end I had them just drop it off in the garage and had someone else help me they still delivered the bbq on time and the grill is amazing!
25. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you so much for sharing your experience, Tiffany! We’re thrilled to hear you found the best price on your new Napoleon BBQ with us. Our team is always happy to go the extra mile to make delivery and setup as smooth as possible. We’re glad everything worked out in the end, and that you're loving the new BBQ already. Happy grilling! 🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Andrew. We're so pleased that Dylan and the team provided great service during your new BBQ purchase. Happy grilling! 🔥🔥🔥
Fast shipping and excellent service…
Fast shipping and excellent service experience overall.
Thank you!
25. Juli 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Luc! We're so glad that we could get you the parts to fix up your Lagostina. We will pass along your kind words to the team.
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