Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Mehr ansehen
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Das sagen Bewerter
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Mehr ansehen
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After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service. Next time I need anything to do with grilling,... Mehr ansehen
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Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely man... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktinformationen
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
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A great first experience with Chadwick's and Hack's!!
Great customer service! Laura and Gary were both amazing and very helpful. Their responses were prompt, very helpful, and kind. I really enjoyed working with the Chadwick's & Hack's team, and I will certainly be working with them again when I am in the market for something in the future. Thank you!
11. September 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. All our team works diligently to ensure the highest levels of customer service. We look forward to hearing again from you soon!
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks very much for your great review. We know how important it is to folks to get their Dyson's back in action!
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review! Glad to hear that your are enjoying your new heater and that Dylan was able to assist in getting everything going.
Melissa is absolutely fabulous
Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely manner. She went above and beyond for us and we are completely thankful to her. We will continue to shop at Chadwicks for any further purchases. Thank you Melissa for a stress free shopping experience.
28. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks very much for such a great review. We treasure Melissa as well and will be sure to share your comments with her. We wish you years of happiness with all the new toys!
Chadwick's still cares even after the sale
Very knowledgeable salespeople. Also, when I had a problem with my barbecue, they contacted the manufacturer to get labour covered. Very customer-focused.
26. Juni 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Earl! We really appreciate your kind words about our team and service. Beth and the crew are always happy to go the extra mile to make sure our customers are fully taken care of, even after the sale. Enjoy your Napoleon BBQ, and happy grilling! 🔥
So easy to work with....
So easy to work with..... they did what they said they would at the time promised..... great value.
4. September 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Tom! We’re glad Dylan and the team made everything easy, delivered on time, and hit the value you were looking for. Enjoy your new Napoleon outdoor kitchen! Happy grilling! 🔥
I am very pleased with the efficient…
I am very pleased with the efficient service given. Answered all my questions quickly.
26. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Carol! We're so pleased that our fireplace experts provided quick and knowledgeable answers for your Vermont Castings stove purchase. Thanks for trusting us with your order, and stay cozy! 🔥
Valor culinary adapter
Able to get what I needed and have it shipped into the States without any hassles.
25. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re so pleased Laura could assist with your fireplace venting and make the cross-border shipping process simple. We appreciate your business and are always here if you need more fireplace parts!
It was an excellent service and…
It was an excellent service and fantastic dealer for Napoleon electric fireplace.
30. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Mike! We’re glad Melissa could help with your Napoleon Alluravision purchase and arrange smooth home delivery. Enjoy your new electric fireplace, and thank you for choosing Chadwicks & Hacks! 🔥
Smooth and seamless transaction and…
Smooth and seamless transaction and pick up. Although no one reached out to advise that order is ready for pick up, but upon my phone inquiry was subsequently advised.
22. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Ahmad! We’re so glad your Napoleon fireplace order and pickup went smoothly. Our team sent a “ready for pick up” email on July 14, but we’re always happy to confirm details over the phone if needed. Thank you again for trusting Chadwicks & Hacks with your new fireplace — enjoy and stay cozy! 🔥
Had a great experience
Had a great experience! The sales guy knew everything about BBQs, and definitely made me feel confident about my purchase.
28. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sean! We’re thrilled James could share his BBQ expertise and help you feel confident with your Broil King purchase. We really appreciate you choosing Chadwick’s & Hack’s. Happy grilling! 🔥🔥🔥
Great customer service
Great customer service. Very fast and efficient responses to my emails which is very much appreciated
28. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Mark! We’re glad Laura could help with your Napoleon fire table thermocouples and keep you updated along the way. We appreciate your support and look forward to helping again whenever you need us! 🔥
Even though it was difficult to send…
Even though it was difficult to send product to the United States due to tariffs the customer service and sales department were more than willing to work with us to get the product we needed in a timely manor.
28. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Cody! We know cross-border shipping can be tricky with tariffs, so we’re thrilled Laura and Gary could work with you to get the fireplace part you needed quickly. We appreciate you choosing us, especially for a part that’s hard to find in the US. If you ever need anything else, we’re here to help. 🔥
All was great except that I had to…
All was great except that I had to inquire why my order was not being shipped. When having large delays by suppliers, it would be useful to either post that online, or send a heads up email to all people that made orders which will be delayed.
26. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Damir. We’re happy to hear the part arrived safely, though we know waiting longer than expected isn’t ideal. Your suggestion about clearer updates during supplier delays is a good one, and we appreciate your feedback.
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks, Ted! Glad to hear everything went exactly as it should — order in, part arrives, Traeger back in business. Thank you for supporting our small business, and happy grilling! 🔥
Quick and perfect delivery.
24. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Cathy! We're pleased to hear that our team got your Rowenta bags shipped out quickly and without any issues.
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Shawn! We’re glad to hear you had a great experience with our staff and service. We hope you’re enjoying your new propane fire table, and we truly appreciate you choosing us 🔥🔥🔥
Everything was great although my item…
Everything was great although my item was not in stock at the time of purchase, it did not specify it was back ordered on the website. I called and they told me it was on the way to their store. I received it soon after. Would order from there again.
22. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Louise! We’re glad your T-Fal air fryer part arrived quickly after the brief backorder. We do our best to keep inventory updated and appreciate your patience. Happy to hear you’d shop with us again, and thank you for the recommendation!
Slow delivery time
Slow delivery time. No communication between purchaser and seller. The temperature gauge actually broke during installation. I drove to Napoleon in Barrie and purchased a replacement for $11.00 cheaper than your price.
21. August 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Hi Colin, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. The temperature gauge you ordered was not in stock at the time of purchase on August 4 (and marked as a "non-stock item" on our site), which is why it shipped on August 21, as soon as our shipment from Napoleon arrived.
Regarding pricing, our retail price is the same as Napoleon Home Comfort's in Barrie — the difference you noted was the shipping charge, which doesn’t apply to in-store pickups. We weren’t made aware that your gauge broke during installation, otherwise we would have been happy to discuss options with you.
We appreciate you taking the time to leave a review, and we’ll continue working to improve communication around non-stock items so future customers know exactly what to expect.
Our service tech was named Jay
Our service tech was named Jay.
Very personable and attentive to our fireplaces. He took his time explaining the ins and outs of our units. One unit had glass beads which he removed and rubbed them together and put them back. Now our flame has a whimsical bluish colour. Very nice. I have been a customer of Chadwick and Hacks since 2013.
Very satisfied with all my experiences.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Joseph! We’re so glad Jay took the time to walk you through your fireplaces and make sure everything was working just right. It’s great that you’re enjoying the beautiful new flame effect too!
We truly appreciate your loyalty over the past 10+ years and we are thrilled to hear you’ve had great experiences every time. Stay cozy! 🔥🔥🔥
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