Centrepoint Bewertungen 

Bad experience. I ordered make up and added an eyeglass which was on sale. When it came, it was broken. I requested for return and refund but i did not get any feedback. After 3 months, one unfamiliar delivery service called and asked if i have requested a return🤣
I already threw the item which i paid and did not get a refund. Such a disrespectful way to treat costumers. Never again!

I had a very disappointing experience with my recent BabyShop online order (#9526021142124) placed on 11 February.

First, the delivery was delayed by the BabyShop logistics team. There was no proactive communication regarding the delay, and I had to contact the helpline myself before the delivery was finally arranged.

Secondly, the order was delivered in two separate shipments, and unfortunately some items were missing. I reported the issue through the helpline, and I was advised to create a return request through the application.

I followed the instructions and submitted the return request. The logistics team collected most of the returned items on 15 March 2026. However, after several days, I still did not receive my refund. When I contacted the helpline again, I was informed that there was an internal issue and that the team was working on the refund. A new ticket was created for the case under reference number 9526021142124.

Although the online support team assured me that the issue would be resolved soon and that my refund would be processed shortly, I have still not received the full refund to date. I have also sent two reminder emails to the helpline, but unfortunately, I have not received any meaningful response so far.

Overall, the experience has been extremely frustrating due to delivery delays, missing items, and prolonged refund processing. I hope BabyShop improves its order management, logistics coordination, and customer support responsiveness to prevent such situations in the future.

Very Disappointing Experience

I purchased Lee Cooper black jeans from Centerpoint at BurJuman Mall on January 13 for AED 100.

After just one wash, the color faded badly. Almost two buckets of black color came out, and the jeans is no longer pure black. This is completely unacceptable for a branded product.

When I visited the store to request an exchange, the staff refused to help. The store manager and a salesman named Nuhman showed very poor customer service and did not offer any proper solution.

I am extremely disappointed with both the product quality and the service. This experience has affected my trust in this store. I expected much better from a well-known brand.

I hope management takes this seriously and improves product quality and customer support.

I do not recommend this store for tourists. The tax-free process simply does not work properly.

I was told to come back the next day, even though I was staying on the other side of Dubai. I returned the following day and it still didn’t work. Then the staff told me to go down to the LG floor and use the Planet tax-free machine myself. I explained that it was impossible without a boarding pass, but they insisted it would work.

I walked all the way through the mall to reach the machine, and of course, it asked for a boarding pass. I went back upstairs to explain, and they then said I could do it at the airport. This is incorrect — the store is supposed to declare the purchase and provide the tax-free number.

I even called in the following days to ask if it could be processed at another store, and they said it was not possible.

Very disappointing experience and a complete waste of time. I would not recommend this store to foreign visitors.

I wish as much as you'll promote your instgram, you'll would work on delivery or products and making sure the customer is not suffering. More than a week, and what was suppose to be delivered in a day is still not delivered as the delivery driver refused to deliver it to the address. Everyday customer care only says sorry. This has been escalated and we have been looking into it. Everyday I get a sorry we have escalated email. It was a special gift and now everything has been ruined.

Very good service worth for money

This has been a very frustrating experience. My order was delivered to the wrong address, and despite continuous follow-ups for more than 2 months, the company has failed to respond properly or resolve the issue. I lost both my money and the order. Very poor service and unacceptable handling of customer complaints.

Worst Customer Service Ever – Do Not Recommend
This is by far the worst customer service experience I have ever had. There has been no follow-up at all, and my products were never received. When I called to report this, they falsely claimed the products were delivered, which is completely untrue.
Even after speaking directly with a supervisor, there was zero help, zero accountability, and no solution. They refuse to investigate properly and are not returning my money.
Terrible customer service, terrible shipping process, and completely unprofessional handling of customers. Once they take your money, they don’t care anymore.
Very bad customer service. Very bad shipping.

Very bad costomer service. Delivered the wrong item and and never responded later

Abdalla Rifai in Dubai Hills Mall is a very helpful person. People like Abdalla are a great asset for CentrePoint, Dubai Hills Mall

Siyad in the Abu Dhabi Yas Mall branch of Centrepoint was super super helpful.

Kapil streamlined my shopping experience by showing me how to efficiently check out my items myself.

Very bad customer service. I have ordered 2 items on 5th of December by seeing that the order will be delivered within 24hrs as I am traveling on 8th December. The call center people kept on saying me that the order will be delivered today which is 7th December late night, but we haven’t received a single call from the courier. If they come tomorrow to deliver we are not available to collect and the amount which we have already paid online is 230AED/- and they don’t care about the customer.

Worst experience ever! I would recommend everyone to be careful while ordering online from them and specially paying upfront instead select cash on delivery. So, If they don’t deliver on time you have an option to not accept the delivery.

I am extremely happy with my shopping because of Usha Adhikari. She was extremely diligent and helpful. I am always going to come in and get Usha,s help in getting my shopping done at centerpoint.

Well there cranks they sale suck after few shots they break i bought two of them and one came thither the crossbow patoit 425 and I try the rope and my shoulders won't let me pull it back after 2 shoulder surgery and I like crank ideal if they last and I pay over 400.00 hundred for everything clouding knew crank and bolts and different scope so sold it all for 100.00 dollars cause I cant do nothing with it that's a lost on me but never buy another product from that company warranty my ass so there's my review plus I cant hunt until next month wat of hunting season thanks

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To everyone planning to visit the Centrepoint store in Dubai – don’t do it and don’t risk your life and health! Safety in these stores is not guaranteed! As a woman, you will be humiliated and disrespected by male employees.

In the summer of 2025, I was in the Centrepoint store in the Mall of the Emirates, where I slipped on a plastic sign that was lying on the floor and was seriously injured. I was on vacation with my underage son, and both of us have been traumatized by what happened.

When I slipped, I lost consciousness for a moment. My son didn’t know what to do. Employees quickly gathered around me and called an ambulance, as I was unable to stand up and in severe pain. My son called his aunt in Germany because he was in shock. She calmed him down and told him not to leave my side and to take pictures of everything.

At the hospital, I underwent examinations for hours before we finally returned to the hotel. Needless to say, the vacation was ruined. My son took care of me — and Centrepoint? They did nothing at all. They didn’t care what happened to the customer who got injured because the company failed to ensure proper safety in their store.

I later contacted the store manager at Centrepoint, but he wasn’t interested in talking to me. I had hospital bills of nearly €1,000, which I had to pay myself. Despite being in severe pain and on a higher dose of pain medication, I decided to go back to the mall with my son to find out who was responsible.

At Centrepoint, I demanded to speak with the unfriendly manager. He arrived with two other men, which made us feel very scared. Why did he need to bring two others with him? We were terrified, but I introduced myself and asked for their names. None of them were willing to give their names, and they were rude and condescending toward us.

We left the store and sought out the manager of the Mall of the Emirates, Mr. Mohammad. He was so kind, polite, and helpful that for a brief moment, our fear disappeared. I told him about my accident and how disorganized and disrespectful the Centrepoint staff had been. He made a call, and within minutes, the three Centrepoint employees were in his office.

Still, none of them would tell me their names, and the conversation remained disrespectful toward me and my son. Mr. Mohammad himself couldn’t understand why they refused to identify themselves. He explained to them that when you start a conversation, the first thing you should do is introduce yourself — but then a new name came up: Mr. F.P., the insurance representative for the Landmark Group.

I then spoke with Mr. F.P. on the phone. He repeatedly blamed me for not seeing the plastic sign and was also unfriendly. He was supposed to be my contact person and asked me to send him the hospital invoices, which he said would be reimbursed immediately.

When I did that, he demanded that I sign a statement declaring that I would not make any further claims against Centrepoint. I told him that I was unwell and would have to see a doctor as soon as I returned to Germany, so I could not sign such a document.

Now, about three months later, I still haven’t received the reimbursement for the hospital costs — nor any form of compensation. I sent all my medical certificates to Mr. F.P., but he refuses to tell me who exactly is responsible for my case. He claims he’s forwarding my letters to some “confidential person.”

I have now demanded a specific compensation amount and have been waiting for two weeks for a response.

Dear people, avoid all Centrepoint stores! It is a dangerous place!

I will keep you updated on how the issue regarding my claim with the inhumane and misogynistic company Centrepoint will be resolved.

I ordered something and everytime they deliver my order at late night or other day, not the same day they said. They are not on their page.
OMG I finally received my order in worst packaging. Worst. There quality is falling literally.

This company offers zero customer service, I haven't even made a purchase yet, I called their helpdesk to ask if an item was in stock at a particular store, only to be told to message their instagram account and they would respond in less than an hour, which I found odd but I did it anyway. This just resulted in a notification that their instangram is unable to receive messages. When I called again I was told "they currently have a problem with checking stock at stores but they are fixing it", so I asked when I should call back, today, tomorrow, next week? Her response... in a month. She then corrected to say they are not actually fixing it, they are working to build that capability.
She said there was no way to call the store directly to ask them and that I should go in, but this is why I was calling in the first place, so I don't have to waste my time going in to the store to find it isn't there!

The Worst Experience of My Life – Please Don’t Ever Use Their Service

I ordered a suit on Thursday, 11th Sept 2025 at 4 PM because I had my final job interview the next morning at 9 AM. The app showed “Arriving Today” so I trusted them.

At night they told me I would get it before 8 AM Friday morning, but when I called in the morning they said it’s “out for delivery.” Till now, I never received it. They refused to give me the delivery guy’s number or even tell me where my product was. From yesterday they kept saying “it will be delivered soon.”

I called their customer care more than 15 times, begged them to help me, even cried on the phone asking if I could go and collect it myself – but they never gave me any solution. They just kept skipping my situation like it was nothing.

This is not just a late delivery. This was my dream opportunity after 3+ months of being jobless. I didn’t even have the full money to pay, still I managed it using Tabby because that job interview was that important for me. I was waiting for this chance for 2 years, and because of their careless team, I lost it.

I really suggest everyone: please, please, please don’t use their service – not online, not offline. They are the worst team I ever dealt with.

This is not just bad service. This is destroying a customer’s trust, money, and life opportunity.

Lydia is the kindest person on the floor. She’s very sweet made my shopping more easier