CCW Bewertungen 339

What a waste of time . Thames water fully in wrong & they done nothing. Long story to put on here.

Baba was thorough and dedicated in bringing my case against Yorkshire Water. He told me they are one of the hardest companies to take action against even though my case was solid, but he would try his best. He eventually got them to admit liability for their poor mains repairs, causing noise and damage inside our house. They have now agreed to reimburse my out of pocket expenses. Well done

Not helpful at all.
Ignored clear evidence and I would suggest they are not impartial.
We were given 30 days notice by Anglian Water to repair a leak in our supply line that we never had.
We subsequently had to replace our supply line as no leak was detected.
It was clearly evident that we never had a leak with the meter data showing zero hourly usage two days after being informed by Anglian Water that they thought we had a constant flow leak.
This was further evident by the readings spiking even higher immediately after replacing the supply pipe for over 24 hours, clearly not caused by a leak.
Our specialist contractor gave a written testimony that there was no leak detected in our supply line.
The meter had been giving erratic fluctuating overnight readings with huge spikes in usage since it was installed and after we replaced the supply line it took 11 days to show accurate usage.
This clearly shows that the issue was a minor sensor/pressure issue since the new smart meter was installed that could have easily been resolved and not a leak which if it had been would have resolved the meter readings immediately after replacing the supply line.
The CCW concluded that we had a leak even though the evidence was clear that we did not and tried to say the dispute should be between us and our contractor and would not refer our case to the independent adjudicator.

"I would suggest that all of the information provided by Anglian Water to CCW, confirms that there was a leak and that the action taken by your contractor resolved the issue. The costs charged by your contractor are between you and your contractor and CCW would class this as a private dispute. This is out of scope for referral for adjudication/ DRO and this is no longer relevant to you and won’t be considered."

An ongoing leak cannot show zero hourly usage and could not continue after a new supply line was installed let alone spike up to 48 litres per hour for 24 continuous hours.
Our contractor completed the job he was paid to do, our dispute is with Anglian Water falsely claiming we had a leak and we shall be taking the matter further as you clearly did not acknowledge the clear evidence you were provided with.

Yinka was very helpful. Followed through with Thames water and made sure my complaing was resolved quickly. Didn't think it was gonna be possible, have been waiting for my complaint with Thames water to be resolved for 36 months and Yinka was able to push it through and get it done in a couple weeks.

Excellent staff who prepared my case against Thames Water thoroughly.
They understood the injustice, kept the refund to a point that my paperwork and bills were in order. More importantly the lies and deception was put at bay.

I'd like to thank the CCW for taking up my case and resolving an issue with my local water company who were insistent on fitting a water meter within my property boundary simply because it was less work for them. The CCW was able to establish that the original justification provided by the company for moving the meter was baseless, and could not be evidenced by survey work which the company said it had undertaken. After several exchanges of letters, I contacted CCW who took up the case and diligently dealt with the company until they fitted the meter in more or less its original position. My case handler (Philip) was excellent, listened, took on board everything and kept me regularly updated on case progress. Couldn't be more satisfied - well done CCW !

CCW definitely achieved a better result from Welsh Water who had clearly made a major billing error. It is a shame that Welsh Water would not ultimately accept responsibility for the issue they had caused. I cannot fault CCW's response and the additional compensation they gained. I still feel let down by Welsh Water who should have paid compensation in full rather than only a proportion of it.

After 8 months of trying to sort out a problem with Thames Water I contacted CCW and supplied them with all the details and correspondence. They understood what I was asking for and were able to sort everything so that Thames Water admitted their mistakes and corrected their records and paid some compensation.

It seems to me from my own experience that despite evidence clearly proving my side of the dispute, & constant inconsistencies by the wayer company that CCW has no teeth even though they claim to be a body to represent consumers. Moreover that they instead side in favour of the water companies. I was actually advised this would be the case prior to raising my complaint with CCW. My experience has proved the advice I was given as being the case.
I'm now pursuing the case further through another consumer body that CCW has provided. Going to them is in truth, just a box ticking exercise until they are given the teeth to hold water companies to account

Following much correspondence with UU we reached an impasse. I invited CWW to take a look at the situation. Philip remained calm and present throughout. Updating comms were clear and concise. We achieved a positive outcome however, should it have been negative I would still have appreciated Philip's input.

As with all complaint procedures the process was always going to be laborious and frustrating (mostly due to the water company itself) but thanks to the agent who handled the call today for doing everything he could, explaining things clearly, giving us next steps and best advice. I really appreciate his kindness and professionalism - thank you very much.

Although it was the outcome I had hoped for the gentleman dealing with my case was very helpful and did all he could.

My complaint was transferred from Ofwat to CCW, Wales but because my MP had escalated our situation to the Company we are having issues with, CCW advised that they couldn't get involved at this stage. Nick was brilliant, he took the time to explain the process to me and he was very professional. He certainly knows his work. Thank you, Nick, you are an asset to CCW.

Great Service from Philip Edwards. My thanks to him for coming aboard my complaint with regard to Southern Water and helping with an agreeable outcome.

They only communicated to the water company enough to understand the basic facts of the situation - what I had already told them, and then presented that back to me like it was new information, without addressing what I was actually complaining about.

They explained I could take the case to the adjudicator (without giving any explanation as to how that process actually works), but then in bold capital letters tried to dissuade me from doing so by saying "THE ADJUDICATOR WILL REVIEW THE COMPLAINT EXACTLY LIKE HOW CCW DID". I don't think it's really CCW's place to be actively dissuading people from taking complaints to the next step.

A frustrating process.

Key evidence was lost in a fraud case either by CCW or Royal Mail via a letter.The junior member of staff wanted to close the case as soon as possible and I had to contact management to keep the case open.The process is very slow also,taking many weeks.I still feel Water Plus owe me money and ripped me off,but we will never know now,due to the lost letter.At the time of writing,the 40 pounds good will payment from Water Plus,still hasn't been paid.

Have not heard anything after first call .

Phil Edwards is the person that took up my case. He was communicative of each step of the process in order to bring a swift conclusion. He managed to get the main points of the complex issues I had with Thames water and held them to account.

Don't waste your time believing CCW will be supportve, helpful and understanding of your complaint. You're never given the full complaint process against your water firm and what to expect, not that your expectations are that high. CCW will make a complaint on your behalf, when there's nothing to complain about. You're not given a copy of your statement that is going to be presented at the adjudication. Evidence you could have provided to support your case was never asked for from CCW although you mentioned it. An unrealistic compensation of £10,000.00, was quoted as me asking for from Severn Trent, no wonder the whole adjudication didn't go in my favour. You phone to seek out clarity or confirmation on something and your calls are not returned. Someone you don't know will call you from CCW, to give you the outcome of the adjudication. Again, something, You're never informed about, so you're a tad confused thinking it would be your case handler who would phone you.
I sorted this problem out myself with Severn Trent a month or two after this shambles of an adjudication, unsupported with factual evidence to make my case much stronger. I'm now over one thousand pound in credit on my ST water account by not giving up and standing firm in my stance against Severn Trent