Energy Ombudsman Bewertungen 6.614

My experience was painless and quick.
It was an easy to follow process with a helpful call handler that handle my complaint

Energy Ombudsman will be held liable for anything that happens to myself yourselfs have been prewarned and telling a disabled person to restart a complaint after trying to fight 2 years with the failure of utilita is a sign of bad faith when Energy companies break certain laws they have to be viewed different they have no interest for their people but their own analytics

I had to take Octopus energy to the Ombudsman in February 2026 as I had such poor customer service since September 2025. What a waste of time!!!
I provided them with lots of evidence. Something obviously Octopus did not have to bother with this very time consuming exercise.
I feel the Ombudsman did not take into account what I wanted. ie Explanations of Octopus energy inefficient customer service.
It's just a whitewash to support the BIG BOYS!!!!!

The whole process has been fairly straight forward.
My case handler was very patient, polite and listened and ensured that I understood the stages of resolution process.

Disappointing and unhelpful experience

I expected the energy ombudsman to recognise clear unfairness and take a balanced view, but instead the process felt rigid and disconnected from the reality of the situation. Rather than assessing the substance of the issue, Allan Winship focused narrowly on procedure, which left the core problem unresolved. It felt like he forgot the purpose of his role — to deliver fair outcomes, not just repeat policy. He missed the point entirely.

I initially raised the dispute by post but did not hear anything. I made contact, by phone, several weeks later and was advised to make the dispute via the website. This seems to have been registered now.

I have just been through a really hideous experience with British Gas. At first I thought it was an easy fix, but after a lot of back & forth with them over 4/5 months I realised I had no other choice but to contact the Energy Ombudsman. I would implore people to do this sooner rather than later-I wish I had, my issue would have been resolved at lot quicker and saved me a lot of worry, stress and time.
My case handler Peter was excellent from start to finish. Yes it’s daunting starting the process, but until people stop worrying and just make that first move and contact the Ombudsman (I chose by phone and it was really easy) energy companies like British Gas will keep getting away with treating their customers appallingly.

Rubbish service. Staff do not read your complaint fully, as you for evidence already attached and provided to them. its like babysitting the investor to look and point out whats already attached.

Then they make decision completely wrong and there is zero appeal.

The most useless service ever
They ignored all evidence and used only gov data and didn’t even accept that EDF installed a smart meter without my permission.

Do yourself a favour and build your own case against the energy companies.

Use citizen advice and people that care.

Very helpful and very polite and they listen to u and don't judge you either

DON’T USE THESE CHARLATANS THEY ARE CONTROLLED BY THEIR PUPPET MASTERS… AVOID WASTING YOUR TIME
Our dispute is with British Gas and a SMART meter at our business premises which appears to have been over reading and charging an excessive amount compared to our usual historic usage. British Gas would not take our proof from historic readings and said that the issue occurred on transfer from YU Energy and that the reading was incorrect on transfer although the initial British Gas billing stated READ . British Gas decided therefore to change the reading and transfer the excess units back to Yu Energy who initially refused to accept but then took the readings off British Gas. This reduced the amount owing to British Gas but created a debt with Yu Energy. This was all done without our agreement and the Ombudsman actually state that “ ALL PARTIES MUST AGREE “ this occurred whilst under the Ombudsman claim !!! (They DON'T even follow their own RULES !!)
The Ombudsman sided with British Gas as they are funded by the utility companies

I have always found support and understanding from the Energy Ombudsman as more and more energy companies push the limits

Edf fitted a smart meter in July 2025. The meter never communicated with Edf, therefore I never received a bill, despite me sending many meter readings to Edf. I paid my calculated bills promptly. I asked Edf to send bills based on my meter readings many times. I complained to the Ombudsman in January 2026. I have still not received any bills from Edf, but the Ombudsman closed my case without any compensation. I have spent many hours communicating with Edf about this. I have been very worried about this. I left Edf and went to Eon in February 2026, and even though I have a smart meter which doesn't communicate, Eon have sent bills promptly based on my meter readings.

I had a long standing issue with British Gas that drove me insane. Within 2 days of reporting to the Energy Ombudsman my issue was resolved. I am elated!!!

Our case handler Paul Doyle made the whole experience easy & productive. He was excellent at his job a true professional. It was all positive everything was explained fully about the whole procedure . I was concerned about using the energy ombudsman but all my concerns vanished when Paul Doyle contacted me and said he could accept my case against British Gas. With all Paul’s hard work I got a result that I was satisfied with . Thank you Paul for all your understanding & hard work on our behalf.

Case handler (SC) lies. Cannot be trusted. States he has no complainst against him yet I have made multiple. The EO report states British Gas provided poor service and communication yet when i asked the eo to get british gas to provide evidence they have corrected errors as my evidence shows they have not Steve stated that is not part of the service EO provides and he believes Briths gas word over the proof I provided.

Incredibly poor service from the EO. Is not impartial.

my case EG032800-26 was closed by energy ombudsman, the case worker did not give any explanation by email or by phone. not acceptable!

I sought help from energy ombudsman in the past, the services were excellent.

Prompt correspondence and timely decisio. Straightforward online process

I’m leaving this review to share my experience with the Energy Ombudsman, particularly regarding my case handled by C.H.

Throughout the process, I felt that C.H did everything in his power to rationalise British Gas’s position rather than act as an impartial third party. This included relying on figures that actually conflicted with British Gas’s own billing data, yet were still used to make their case sound plausible — despite being clearly inflated and, in my view, unrealistic.

The outcome was that the Ombudsman sided with British Gas and effectively supported a bill of over £1,000. However, what’s most telling is what happened afterwards: months later, British Gas themselves removed the all of the charges. This raises serious questions about the validity of the figures that were defended so strongly during the Ombudsman process.

To me, this felt less like an independent review and more like an extension of the supplier’s position. An Ombudsman should challenge inconsistencies and scrutinise evidence objectively — not reinforce one side using questionable data.

I would strongly encourage others in similar situations to consider alternative routes alongside the Ombudsman, as the system appears to have significant flaws, particularly when dealing with complex billing disputes involving inconsistent or conflicting data.

This experience has seriously undermined my confidence in the process.

The energy Ombudsman resolved a simple issue British Gas caused and we're unwilling to fix or pay for. BG broke my electricity meter when they came out to fit newer smart meters. They left me without gas and electricity in the middle of January for 46 hours (as a high priority customer). They then missed 2 scheduled appointments before sending an electrician out, who only gave me power back downstairs. They told me I had to arrange to fix the rest myself and withdrew their offer of £100 credit (for the inconveience). I was fuming. Upon receipt of their deadlock letter telling me they would not be providing a solution or compensation I contacted the Energy Ombudsman. The process was simple, I could check my complaint progress on the portal and BG immediately came back with an offer of £300 compensation for the inconveience when the Ombudsman contacted them.