Casino Click Bewertungen 561

I've been waiting over a month for my redemption. It's absolutely absurd and unprofessional. Don't play here!

This used to be my favorite site due to game variety mainly. Verification process took a little longer than most as well as my 1st redemption which took about 2 weeks but i finally received the money. Since then I have had 2 more decent wins and each time the process to redeem my winnings has taken longer than before. They owe me $550 and I put in my request over a month ago. When I have contacted support to ask about the delay I am always told they have personally escalated my request and there is no more they can do. I have spoke to them once a week and still nothing. I will no longer give them my business.

Still Waiting After 3 Months – Feels Like a Total Scam
I won a prize from Casino Click Online Casino over three months ago, and I still haven’t received my payout. Since then, all I’ve been getting is the same scripted responses: “It’s being processed,” “It’s on the way,” or “Just a little longer.” It’s clear at this point that I’m just being given the runaround.
They’ve shown zero accountability, and I’m starting to seriously doubt I’ll ever see the prize I rightfully won. I’ve kept records of all communication, and I’ll be filing a complaint with the Better Business Bureau and other relevant authorities because players deserve better.
In my opinion, Casino Click is not trustworthy. People need to know what they’re getting into before depositing money or playing here. Be cautious — this platform feels like a complete scam.

They did finally pay after like 45 days .... Completely ridiculous but they paid.

Worse site ever I'm still waiting on my redemption from sept.30

Do not spend money on this site. They have not answered any messages for over a month as I try to collect my payout they owe me. Do not trust this site they will take your money.

edit: they will reply here but can’t reply via email!!! weird!

I would give it zero stars if I could!!! I won $500 on 9/11!!!! I did the KYC verification, which took over a week and then they said the funds were sent to my account. I should have it within 5 to 10 business days. It’s been 12 business days. I still do not have my money. I have contacted them numerous times and they just keep telling me they’re working on it. I don’t know that I’ll ever receive my money!!!!! I have played and cashed out at other casinos and gotten my money the very next day no issue….this is literally the ONLY casino out of about 30 or 40 that I’ve played in the past couple of months that I’ve had an issue with!!!! stay away!!!!

Contacted customer support over a week ago on 9/19/27. I was told someone would get back to me in 3 days. That didn’t happen. I was told that many people are having problems with the system, glitching, and people not being able to redeem coins. I requested a refund of my initial purchases, due to the fact that I would never be able to be paid out. I was told that was a legitimate reason and the funds would be on their way after somebody responded to me.
Highly disappointed but now I understand why once I saw the rating on trust pilot. I tried to figure out how to post screenshots of my messaging with customer support, I couldn’t figure out how to post them to my screen here.

Warning… Stay away, stay away, stay away! I’ve been taking advantage of.

I truly wish I could rate this company lower. Do not waste your time playing here. You will be beyond frustrated with their KYC and redemption processes. They will attempt to deny and delay your KYC as much as possible including and up to misreading documents and bank statements. Withdrawing has been much worse. Started a withdrawal request on 9/17 already being fully kyc approved. Received a response on 9/24 that my requested form of withdrawal was "under maintenance" and they would process it to my card instead within 5 to 10 business days. It is now the 12th business day on 10/10 and I have not received the funds. It has been over 3 weeks and supports only response is "it has been escalted". Do not consider playing here it is a complete waste of your time and there are plenty of competent sites other than this to enjoy. If I ever receive my funds I'll update to disclose that. But there is no conceivable way this company should stay in business with this model.

Update: I did eventually get paid out by them after 1 MONTH of waiting, but not in a lump sum it was a bunch of small deposits paid into my account for the correct total amount. Very strange and I will absolutely not recommend playing here and I will not again

One of the best platforms I’ve played on you guys won’t regret it

Click casino is among the best places to go unwind and play for the real dollars ❗️ various types of games that are fun and exciting. Definitely among the top 20 casinos.

I have fun playing your games , and have a couple favorite ones .
GREAT JOB !!

Update 10/21/25: Still waiting. 😒Contacted customer care and they said they understate my frustration. They have escalated my complaint and will let me know.

Update 10/13/25: I am still waiting for my redemption. It's been since 9/30/25.

The variety of games is good. However the redemption process is horrible. I was told typically it takes 1-3 days to review your redemption. Once sent it can take up to 10 days to receive your funds via bank transfer. Still waiting for the review process to be completed. Going on 4 days. All the other platforms I play on pay between 2-72 hrs max. Will update once I receive my funds.

Absolutely horrible. The free spin wins do NOT add to your SC balance. I pray 🙏🏻 this site shuts down very soon. Completely illegal and fraudulent

Top online casino i came cross ever !
High bonuses and wilds wins

Put forth a redemption and it still hasn’t been approved. Support assured me the issue had been escalated, but nothing has changed. Never had a problem with this site until now. Happy to update this review if/when it sees some resolution!

The games are great! And I enjoy playing here.
My problem is there redemption process. I submitted my redemption on August 28th 2025. Here it is September 27th and still haven't received it. Every email or live support says the same thing. They will escalate it and move to the next department. I was even told yesterday from live support i would receive an email shortly. I'm still waiting for that email. I don't normally write negative reviews but this has frustrated me with their lack of communication. Would gladly change my review when I receive my redemption.

Can't purchase here because they are asking for a document that doesn't exist. There is no Chime bank statement with BOTH routing and account numbers on it. Glad I didn't purchase before verifying
.

So I used my debit card and won on 9/11/25 and I wasn't verified yet. Here we are now 9/26 and I finally got fully verified on Monday 9/22/25 and this took so long due to weekends and when I sent in my proof of address I sent them a June bank statement which they needed a statement within 60 days.... ok fine. But then I sent them an August statement and it took two days or more for them to even get back to me regarding anything.... but the August statement I sent them on the statement it says my name and that I have been a member since April 2024 and then to the right of that the statement dates and they sent me back an email stating I once again sent a statement that was outdated! Meaning the kyc person didn't even look at the statement fully and just seen the member since date and just denied my perfectly fine statement. Shows you the quality of employee they have working there. I digress, anyways I sent in a redemption the same day I got verified which was 9/22/25 and still haven't received any information regarding whether or not they have processed my redemption. This casino is a joke and I will never spend money on this site ever again.

Worst experience ever from start to tonight when I finally just had them close my account. Have had nothing but a negative experience from jump on this site. First only daily bonus is a gamble you get either GC,SC,GC&FC,Coinclicks, or free spins(never as if u hit it pops up no win every time)
1st issue was back and forth with support for well over a week for verification. Every time ask for an update told just be patient and wait. Because there system was glitched and made me resubmit verification stuff on June 25th after I had already submitted them on the 21st. There time frame states verification takes max 2 days by June 30th I was still being told to wait. It wasn't until well into Aug when it was finally verified (after all winnings where basically play back doubt that was a coincidence as soon as I hit under cash out level it was magically finished)
Have had to contact support on multiple occasions after this for various issues always same oh we've escalated they'll reach out with 0 communication.
Last issue was free spins won over $5 and it kept popping up errors. Told they are aware of issue and that free spins are under maintenance. Sent proof of winnings even though it didn't show full amounts as it only showed 2 spins winnings.30 each even though it showed total won at $5.75 which I couldn't even get a screenshot as it went to loading screen and popped up error yet again. I would of been fine if they credited at least what was showing in history even with it glitch. But instead they stated it was under maintenance and my inquiry had been escalated to team then chat was closed. Over 48hrs later nothing credited no contact nothing just silence reached out again and told I'd have to wait until maintenance was completed and team looked at report. Asked for time frame told basically just wait til it's done can't give an update. I can say with experience since beginning that everyone of their 5 star ratings are either paid ratings or employees because there is no way there from personal actual experiences.