CASAMUNDO Bewertungen 

I have made a booking for an apartment in Prai da Luz Portugal for the first week of August. I paid the balance payment of €900 that was outstanding and received no confirmation by email that it has been received. My booking appears to say that the monies are still due. I have made several attempts at contacting them to confirm receipt of the monies and requested an urgent reply. The telephone line is no longer working and I am getting no replies to email at their general info box email address. Very stressful as monies were sent, flights are booked and they still have not confirmed the booking or payment in full.

Everything worked efficiently

Have booked an apartment and received initial booking ref but heard nothing further. Emailed 3 times no response with a week to go to the booking. No answer on phone. No idea if we have a booking, where to go or who to contact. Now have to decide to book something else with a reliable agent or chance that it will happen. Terrible service do not use. Now have the hassle of doing a reverse charge.

I contacted them with a few simple questions, and still haven't heard back. I just got the automated reply saying they'll get back with an answer in 48 hours...

DO NOT TRUST. SCAM

Made a booking with this site for Europe accommodation 2 months ahead. Booking accepted and confirmed by email. A few days later I got this

We are writing to you on behalf of your host George Grigore about your reservation SWXCAG (07.06.2024 - 10.06.2024).

The host has recently informed us that due to a delay in updating the rates, the price shown to you €117.33 is, unfortunately, not correct. The host could only accept your reservation if the price is €277.93 (because it is a high season of the year).
We would like to ask if it is possible for you to cover the price difference to keep your reservation.

When I refused and with customer service pretending to play good cop, I got this
As a result, we regret to inform you that we will have to cancel the booking on our system and provide a full refund in case payment is completed. We have made every effort to find alternative properties for you, but unfortunately, none are available at this stage.
Really ???!!!! BEWARE.

I googled a cottage for rent and booked it, not realising that I had gone through Casamundo. I subsequently got an e-mail from Sykes cottages slapping a booking fee on me. I had no idea there was a booking fee and no idea I had gone through the Sykes cottages web site. This is a total con. Had I known I was going through Sykes cottages I would have gone direct and realised that I had to pay a booking fee. Beware if you see the word Casamundo on any listing you are viewing and avoid!

I tried to book an accommodation with casamundo. They sent me an invoice, but when I read the terms and condition of cancelation we would have to pay 20% of the complete value if we cancel during the 61 days before. I decided not to go ahead as I had not paid yet. Now they want me to pay the 270€ just for the fact that they send me an invoice for the payment of the property. That is very new for me.

I made a reservation using this company with a deposit of Almost $500 and I have no email or any confirmation I've called their number and been on hold for more than 30 minutes several times and written them several emails have not heard not one single time back from them don't book here

Awful. We arrived at the rental place to find that not only had Casamundo not made our reservation, but we had been gouged on pricing. Luckily the venue was very accommodating, but as Casamundo had been paid to book our rental and chose not to actually book our accommodations, then chose not to get back to us in a timely manner, we will not be paying for services not provided and will be disputing the charges.

Last January I made an enquiry for accomodation for Lake Garda with this company. I signed no contract, paid no deposit was given a timeframe to complete booking which I did not proceed with. Now I'm been chased by debt collection agency for €322.06 !!!
Do not go with this company

UN TIMO, no useis esta página. Tras reservar una estancia, donde parecía todos normal y donde me habían cobrado todo por adelantado, de camino llamamos para avisar de que llegábamos, y nos dijeron que no trabajaban con esta web, que cogían los datos de casas y timaban así a la gente. Tienen ya varias denuncias. En medio del camino tuvimos que rehacer las vacaciones totalmente. No cogen las llamadas de teléfono. Nos han arruinado las vacaciones.

We just booked our vacation villa in Albufeira, Portugal through Casamundo. Everything seemed normal and went as would be expected. The villa was part of several homes being offered by a company in the UK called alsun.villas. We turned up for check in to this large luxury villa and no-one showed up to meet us. I went as far as to ring the doorbell and the owner came out. They had recently purchased the house 6 months earlier and had never rented it and weren't planning to. A very clear and extremely intricate scam. I immediately wrote to Casamundo, more than a week ago about this emergency. I've followed up with numerous mails and calls. Not only was there no response but I've heard literally nothing. After 20 years of extensive travel I just want to share with everyone, whatever you do, ABSOLUTELY DO NOT use this company. I don't care if they claim to have their hands free of all scams utilizing their website or if they can't control their offering, there is no excuse. They receive a commission on bookings, this means that they have received a commission on this 5,750 EURO booking and that makes them a direct accomplice to an international scam--they have accepted money from such a scam. On top of that the owner informed me that several people had shown up with the same situation in the last several months. If I do not hear from Casamundo ASAP, I will be pursuing a class action lawsuit against this company with all the other people that have been scammed from their site.

Dealing with Casamundo was quite stressful. We booked a holiday in Poland from Poland and all of the information we received was in German which was very bizarre and made the transaction way more difficult than it should have been. In addition to this we were informed of an 80% cancellation charge which was added sneakily into the small print. Be careful with this, as we initially decided on a preliminary booking just to see if this would give us more information about the place we were going to, as no address or information was given. We ended up dealing with an intermediary in Germany which was also very strange as we had booked the holiday from Casamundo's Polish website. It was also very difficult to contact Casamundo's offices, although when I eventually managed to do so after several attempts the service we got was good.

After my initial negative review they have been helpful trying to contact your.rentals who have been unresponsive so far.
I'm still strongly opposed to their business model as it gives them only the benefit of making money on bookings through their site but don't have to deal with cancellations or complaints on the products they list on their site.

Absolutely awful customer service, very unhelpful, No Empathy what so ever. I would highly advise from my experience not to book through this company.

Very reliable and straightforward process.

Brill !
We’re off on our hols !

Great website - good choice of places to stay, easy to use.
Dropped a star because every view of a new place opened a new window! Plus, prices on the map view would have been helpful.