CASAMUNDO Bewertungen 

My host cancelled my booking. No place to stay and Casamundo says no refund!! Not answering my email or WhatsApp messages.

Booked an apartment from Hogarium Rentals via their site. We had many issues with this apartment stay and as Hogarium did not respond, we turned to Casamundo for help as the third party service provider, however they were of no help. Details below:
Would give it 0 stars if possible. Communications ahead of our stay were poor - we did not receive the check in details until we were on the plane after numerous follow ups. When we arrived at the apartment we could not get in and they did not respond to our emails so we couldn’t get into the apartment and were stuck on the road at night for 2.5 hours. The person who eventually came to let us in promised us compensation for this and then they just stopped responding to our emails. The apartment had not been cleaned properly and had a very bad smell, which was raised and we got no response. When I involved Casamundo, the third party site we booked through, Hogarium invented lies to try and evade responsibility for our complaints, despite us sending evidence of their negligence

Easy to book and pay in installments. Good site with all the information you need.
Good welcome.

We have yet to go so hopefully arrival and house live up to expectations

Use them at your own risk. They are marketing our holiday let, despite never having a contract with us. They are using reviews from AirBnB, who we haven't used for more than a year, and an availability calendar from our current company. They refused to answer a direct question about their sources.
If we discover a booking made through their platform, we will cancel it. They are data/service scrapers of the very worst kind..

All straightforward. No problems.

Very easy to navigate this site. Booking was straight forward and completed in no time.

booking is easy (easier than booking through AirBNB).

disaster, they did not provide details of the apartment and would not refund the monies. this is hours before the checkin time.

I have sent you numerous emails which you dont respond to

Why advertise an apartment in Gran Canaria for seven days at £29 per night and when you go to book the price changes to over £300 per night. Why??

Dreadful service - booked apartment in France - stunning location - everything went down hill - waiting three hours for agent to deliver keys was a bad start - as flat was not as described ( no oven ) and in honesty was in a state of dangerous disrepair ( balcony sun shade hanging on one bracket etc ) - not cleaned after last guest departed - told clean it yourself and we refund cleaning fees - of course no money was returned !!) - curtains thrown on floor - leaking washing machine - filthy balcony - badly stained upholstery etc - broken bed.
Immediately complained and heard nothing - nothing for two months !! Zilch
We raised a charge back and Revolut got us a full refund - we would never use them again

tried to book a place in spain at £1400, casamundo change the amount to euros and invoice my card not to 1700 euros but 1700 pounds so didn't book

Terrible, effectively a scam. Do not book with them, customers were not protected at all. CS response on complaint were sparse and not helpful, they just pushed the responsibility to the downstream partners saying they're not in control, and left you the customer bear their administrative problems. We are trying to work with the credit card company for reverse charge, terrible and dishonest business.
We only realised all critical decision factors changed unexpectedly post booking, yet we were not even had a chance to make an informed decision either reject / accept when the booking condition changed:
1. PRICE CHANGED from €767.45 to €807.45 unexpectedly
2. CANCELLATION POLICY CHANGED, originally advertised to have 99% refund option and changed to 70% refund post booking
3. False advertisement of a shitty property as stunning.
We demand a cancellation with full refund and they had been ignoring us.

There were multiple different booking reference, I included all from Casamundo and partners for completeness.

Booking code in email: 24697824
Booking code in subject: 9R8DT5AL
Booking confirmation from Muchosol: 24697824-1666452878

Found the site easy to use and book from.
Although it could be clear what the next step is once you have book, I have confirmation but no contact with directions if how to access the property.

Update, do not use this company, I misunderstood the cancellation policy, even though I ask to reinstate the booking I lost all my money because they wouldn't do it.

Information required to make a decision was given. In particular location, accommodation features and photos.

The property was not available and should not have been advertised on this website according to the owner.

Booking process was so simple, I didnt need to jump through loads of hoops like some sites ask of you.

Very easy to assess availability and book accommodation, however payment was more difficult. A couple of my banking providers didn’t have the facility to make international payments and once a suitable option was found I incurred charges and the amount in GBP was significantly more than shown on website as payment had to be made in Euros.

I have made a booking for an apartment in Prai da Luz Portugal for the first week of August. I paid the balance payment of €900 that was outstanding and received no confirmation by email that it has been received. My booking appears to say that the monies are still due. I have made several attempts at contacting them to confirm receipt of the monies and requested an urgent reply. The telephone line is no longer working and I am getting no replies to email at their general info box email address. Very stressful as monies were sent, flights are booked and they still have not confirmed the booking or payment in full.