Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... Mehr ansehen
Unternehmen hat geantwortet
Easy booking system. Jonathan was a great guide and salesman. He helped with all my queries and did all the checks I asked for. He even accompanied me on the test drive, as I am not familiar with... Mehr ansehen
Unternehmen hat geantwortet
Literally the worst company I have ever had the displeasure of dealing with. 1. Reserved a car at the Bolton branch. Arrived at the Car “showroom” which is more a like a nightclub with a l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Vom Unternehmen geschrieben
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Kontaktinformationen
Morris Street, BL2 2BL, Bolton, England, Vereinigtes Königreich
- 02046402203
Summer price drops
3,9
Gut
70 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Above and beyond customer service
Ilyas went above and beyond, even working on his day off, to ensure that I walked away with my perfect car. He took his time to show me what was available within my budget, allowed me to test drive various cars, and then found the right deal for me.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Natalia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member went above and beyond, even on their day off, to help you find the perfect car within your budget. We appreciate your kind words about the excellent service you received.
Best Regards,
The Carsa Team
Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company .After contacting customer care I have now received my refund although I should not have had to go through this to obtain the automatic refund . Also the car I viewed had what I can only describe as bleach marks over the front passenger seat which was not advertised, I would not have expected this on a car only 12 months old and costing well over £20,000.i have given the company an extra star for my experience with customer service
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Serious lack of communication as car…
Serious lack of communication as car had not even arrived at the location on the agreed test drive appointment and i was not contacted and informed on time. Staff were very uninterested and lacked communication between themselves being three of them. Important parts were missing from vehicle that were not even mentioned and found out after bringing car home. Very very slow transaction at their branch wasted so much of our time. Told us car was ready to be driven away but as we got there their 2 others cars were blocking and they could not even find the keys so wasted another 10minutes whilst my 1 hour temporary car insurance had started. One in particular Rude staff member. Been to several car dealerships and this is my first time i have come across such staff who appeared interested and clueless most of the time.
14. August 2026
Antwort von Carsa - Bolton
Dear Customer,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing, particularly around the communication regarding your test drive and the delays you experienced at the branch.
We appreciate how frustrating it must have been to travel for an arranged appointment only to find the vehicle had not arrived, and then experience further delays when collecting the car. We’re also sorry to hear that you felt the communication between the team was lacking and that you encountered issues with missing items and the vehicle handover.
We will look into the concerns you have raised internally, including the appointment arrangements, communication, vehicle preparation and handover process, as well as the customer service you received from the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
The staff both salesperson and general…
The staff both salesperson and general manager were very good to deal with and most of all the car was excellent
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Alwyn,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided excellent service and that you are pleased with your car. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Hamzah was very helpful today and we…
Hamzah was very helpful today and we are happy customers
14. August 2026
Antwort von Carsa - Bolton
Dear Nicky,
Thank you for taking the time to share your experience. We're delighted to hear that you received such helpful service and that you are happy customers. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
All good
All good, but the warranty package is pretty expensive. Good services anyway.
14. August 2026
Antwort von Carsa - Bolton
Dear Chak,
We're glad you enjoyed our services! We appreciate your feedback regarding the warranty package pricing.
Best Regards,
The Carsa Team
Staff were great helpful friendly…
Staff were great helpful friendly understanding car wasn’t charged but paid towards charging
13. August 2026
Antwort von Carsa - Bolton
Dear Colin,
We're happy to hear our staff were helpful! We appreciate your understanding regarding the charging.
Best Regards,
The Carsa Team
Antwort von Carsa - Bolton
Dear Danielle,
We are so pleased to hear about your excellent experience with our team. Thank you for your kind words and high recommendation; we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Easy and fast process
10. August 2026
Antwort von Carsa - Bolton
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Ibby was great
Ibby was great. He explained everything clearly, put us under no pressure and left us to discuss things like the warranty. Would definitely recommend carsa and Ibby. Thank you guys
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Sarah,
Thank you for taking the time to share your experience. We're delighted to hear that our team member explained everything clearly and ensured you felt no pressure, allowing you to discuss things comfortably. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Great service by Ibby
Great service by Ibby, would highly recommend
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Soffia,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and would highly recommend us.
Best Regards,
The Carsa Team
Ilyas was really helpful and sorted…
Ilyas was really helpful and sorted everything for me
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Customer,
We're delighted to hear that our team member was so helpful and managed everything for you. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The staff were all extremely helpful…
The staff were all extremely helpful throughout especially Ibby ;0)
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Dave,
We're so glad you found our team extremely helpful throughout your experience. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Ibby assisted me with the purchase of a…
Ibby assisted me with the purchase of a Q8 Etron. Great service, attentive and smooth transaction.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Paul,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided great service, was attentive, and made your purchase a smooth transaction. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Hassle free good salesmen / managers…
Hassle free good salesmen / managers and within 3 hours of test driving to completion of the px and driving away with my new car 👍 and a 3 yr platinum cover
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Neil,
Thank you for taking the time to share your experience. We're delighted to hear everything went smoothly and that you were able to complete your part exchange and drive away in your new car so quickly. We really appreciate your positive feedback about our sales team and managers.
Best Regards,
The Carsa Team
Normal car buying experiance
31. Juli 2026
Antwort von Carsa - Bolton
Dear Krzysztof,
Thank you for taking the time to leave a review. We’re pleased to hear your car buying experience with us met your expectations.
Best Regards,
The Carsa Team
Wonderful experience
Wonderful experience, went to purchase my first car and it all ran very smoothly. Would like to give a shoutout to Lewis who looked after us very well. good vibe, very funny!!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear jawairiya.s,
Thank you for taking the time to share your experience. We're delighted to hear that your first car purchase went smoothly and that Lewis looked after you so well. We really appreciate your kind words about the atmosphere too.
Best Regards,
The Carsa Team
£39 test drive booked
£39 test drive booked. Left my husband sat there for 2 hours and ignored him. Scam. I want my money back.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Bolton
Dear Claire,
We’re very sorry to hear about your recent experience and the frustration this has caused, especially around the wait time for your husband and the paid test drive. This is not the standard of service we aim to provide. We are reviewing what happened in this case so we can address it internally and help prevent a similar situation in future.
Best Regards,
The Carsa Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.