Cantourage Clinic Bewertungen 

159
TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have been with cantourage for several years now, and in a rapidly changing medical cannabis landscape, they have continued to excel and stay up to date. There are countless different suppliers and bat... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Sometimes they do have a limited formulary but they have added a few cheaper strains. The staff are great at cantourage, Mackenzie has been very helpful with my recent health flare up. They respond qu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Been dealing with this company for about 2 years Let's be honest, there have been issues, but the crew at Cantourage have dealt with and sorted any problems I had very quickly I cannot recommend th... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue. Advised items out of stock after already waiting 7 days, the order gets put to the back of the... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Spezialklinik

Vom Unternehmen geschrieben

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

159 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,4

Alle Bewertungen

(159)

25 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I don’t have a bad word to say…

I don’t have a bad word to say regarding Cantourage. The staff who work on the front line are fantastic from Ben to Ellen. If you have a query or need to check something you can call and will get answered within a couple rings or the live chat function, nothing has been too much trouble. The Dr I see at Cantourage too couldn’t be any better and is the best I have dealt with by far, understanding and genuinely interested in your opinion & experience - ultimately giving the patient best treatment plan. Keep up the good work!.

8. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Hi Ross - Ben and Ellen are fantastic so its great to see them get their flowers as they are always on the font line putting in a real shift! We want you to have the best care and experience so reading these comments lets us know we are heading in the right direction - but no time to let off the gas just yet! Plenty to still do :)

Bewertet mit 5 von 5 Sternen

Cantourage have been fantastic

Cantourage have been fantastic, every step of the way they have gone above and beyond to ensure everything is okay.

Whenever I have had any questions, my calls have been answered within 5 seconds maximum and no matter how trivial my questions may be, they are always happy to answer them.

This is how medical cannabis should be, a company with care and compassion for their patients.

8. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Thank you for your kind review peanut! It gives us great strength to read these reviews and we will continue to go above and beyond. We have some new service improvements we are working on and hope to roll them out in the next months. Have a wonderful day and as always if you need anything you know how to contact us :)

Bewertet mit 5 von 5 Sternen

Amazing clinic

Amazing clinic, answer calls and emails straight away, I’ve been with cantourage since January and I have nothing negative to say at all,
Helped me in so many ways, brilliant team,

30. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Flawless company

Flawless company. Making my life worth living again. Thank you to the team, and thanks to Ellen on the Web chat for sorting my queries!

26. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

absolutely life changing

absolutely life changing! the company is fantastic i have such lovely phone calls with the team! stress free clinic! thank you for what you do guys!

Taylor.

24. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Its amazing to get this kind of feedback and we have shared your messages with the team! Grateful to have the opportunity to have you under our care and we will keep pushing to improve the care the service for you and other patients. Best regards, Can clinic team

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Friendly and competent staff. Overall an excellent experience with this company.

20. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

They say youll never work a day in your life if you love what you do for work! We can say that everyone in the team love speaking with and helping patients in all capacities. Happy to ready you are pleased with the service but we know we can do so much better! Thanks for your support always. Best regards Can Clinic team.

Bewertet mit 5 von 5 Sternen

Excellent customer service and value.

20. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

We do our best every day to offer top notch customer service and will aim to keep improving always. Thank you for trusting us with your care. Best regards, Can Clinic Team

Bewertet mit 5 von 5 Sternen

Highly recommended - They care and it shows

I can't recommend the people at Cantourage any more highly than I already do.
They are extremely polite, friendly, professional and quick to respond to all queries.
I mean it, their live chat service is invaluable and you're lucky if it gets past 2 rings before the phone is picked up.
They've made every interaction pleasant and painless.
You can clearly tell that its more than just a job for their team and it shows in the level of service they provide to patients.

If you need a recommendation, go with Cantourage, you're making the right decision with that.

10. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Thank you for the wonderful recommendation. Everything we do is to make sure we can take care of patients so they feel the way you have explained in your review. We love what we do and we pinch ourselves that we get to work in this industry! Thank you for allowing us to be responsible for your care, we will keep striving every day to improve and make your lives as pleasant as possible. Best regards, Can Clinic Team

Bewertet mit 5 von 5 Sternen

The staff at cantourage are absolutely…

The staff at cantourage are absolutely awesome!! Nothing is ever too much trouble and they always deal with questions, queries and emails very promptly. Whilst stock issues can be annoying it’s not the clinics fault. They do their upmost to help and keep you informed. Last time it was 4 days from appointment until received meds, absolutely fantastic. Big shoutout to Ellen, who answered all my questions about a few things. All answered very quickly and professionally! Keep up the excellent work cantourage 😊

14. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have had a couple of issues with my…

I have had a couple of issues with my latest prescription and quality of the medication. I have so far dealt with Joshua, Ellen, Ben and Arjun. All the staff are extremely helpful and always try to resolve any issues in a timely manner. Things happen in life....its how we deal with them that's important. 10/10 for Customer service and correspondence. It's nice to be important.... but more important to be nice....

8. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best Clinic in the UK

Joined Cantourage in July with no issues at all . Just ordered my Repeat which was smooth a butter. All questions answered helpfully by staff with thanks. This is one of the leading clinics in the UK with the best Pharmacy choices. 100% recommend for any new MC users.

29. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing 5 star

All ways very helpful very knowledgeable very pleasant to chat too everything goes smoothly and quite quickly very pleased with the hole experience it's very easy and always goes the extra mile for you many thank for improving my quality of life

15. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Thanks for such a great review Freddie.

We always work to go that extra mile so thank you for your thoughts and recognition to the team.

We will keep working hard to ensure we continue to improve the quality of your life and all the patients we see at the clinic! Thank you for trusting us with you care.

Best regards, Can Clinic Team

Bewertet mit 5 von 5 Sternen

BEST THING I HAVE DONE IN THE LAST 12…

BEST THING I HAVE DONE IN THE LAST 12 MONTHS WAS TAKE THE STEP WITH CANTOURAGE OCT LAST YEAR , GREAT CLINIC, GREAT PRICING AND ALWAYS THERE TO HELP AT THE END OF THE PHONE , PRECRITON DELIVERED TO THE DOOR GREAT RANGES OF FLOWER TO SUIT MY NEEDS AND OIL ,

11. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service and wide range of medications

Patient lead service. Very friendly and informative staff. Service has been much better than previous experience with a different clinic. Wish I had come here first. Ordering a repeat is simple, and not having a fee makes it much more affordable to access needed medications.

10. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Customer Service

Having been a patient at this clinic for almost a year, I must say Cantourage offer an exceptional service. Medical Cannabis clinics have a very difficult job in the UK due to strict regulations which can frequently lead to delays and issues with stock. Cantourage manage everything very professionally and offer the smoothest journey for their patients. I am very grateful for their customer service, it is amongst the best I have ever received from any company, which is impressive considering how many obstacles their industry faces on a daily basis. You can tell a lot of training and care go on behind the scenes as every staff member is knowledgable, competent and very understanding. Thank you.

4. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Hi Dennis,

It's great to hear that you've had a positive experience with us at Cantourage, especially given the unique challenges we face in our industry. We strive for professionalism and to be a reliable point of care for our patients, so it's rewarding to hear we're on the right track.

We appreciate your recognition of our team's knowledge and understanding, we certainly put in a great effort. We'll certainly continue our efforts to ensure every interaction is up to the standard you've experienced.

Thanks again for your support. If you have any further questions or concerns, please don't hesitate to get in touch.

Best regards - Can Clinic Team

Bewertet mit 5 von 5 Sternen

Amazing

Amazing, finally got to speak to somebody that understands everything that I suffer with, and totally understand and they were very supportive helpful and patient with me and the have gone out of their way to help me with everything as I am dyslexic and suffer with ADHD combined anxiety I would definitely recommend this clinic💯

3. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Hi Andy, really appreciate your feedback and glad to see the hard work and training that the team undergo on a consistent basis is being put to good use. We always aim to go above and beyond so pleased to hear your ADHD and anxiety is being well looked after. Thank you for your trust.

Can Clinic Team

Bewertet mit 5 von 5 Sternen

All the staff make things very very…

All the staff make things very very easy to get your repeat prescriptions and they're always available to give priceless advice regarding medicines. My experience with the clinics has been life-changing and I will be forever grateful

27. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Thanks for the feedback Keith.

Glad to hear out team are doing their duties well and of course we will always be there to help whenever you need. We've showed the team your review and to read that your treatment has been life changing gives us motivation to keep pressing forward through tough times.

We are grateful for you putting your trust into us to help you and we will keep working hard to take care of all our patients so they can feel the same as you.

Best regards, Can Clinic Team

Bewertet mit 5 von 5 Sternen

cannot recommend enough

Very fast response when it comes to answering calls. Ellen was very helpful in responding to some further queries I had by email in a very fast manner. Having been with previous clinics who have had shockingly bad customer service cantourage are a breath of fresh air

24. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Hi Craig, Thanks for your review. It's great to hear you're happy with our quick response times, and that Ellen could help with your queries. We aim to offer a service that's better than what you've experienced before, so it's good to know we're on the right track.

If there's anything else you need, feel free to get in touch.

Cheers,

Can Clinic Team

Bewertet mit 4 von 5 Sternen

NEARLY PERFECT

Overall I am very happy with the service I have received, cantourage answer the phone very quickly and try there best to help you if they can, the flowers that they have to sell are also very good I was actually shocked how good some of it is just do your research.the delivery times are very good on the main imports,But others they have to order in like adven or aurora take about 8 days at the fastest,once it even took 16 days. if they could just get that 8 days to maybe half that at 4 days then I would give 5 stars, overall would recommend and already am in the process of helping friends apply for it.

5. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Cantourage Clinic

Thanks for your feedback Jordan.

It motivates us to keep doing better when we read reviews like yours. To hear you're pleased with our quick response times and the quality of our products shows we are on the right path. We continually strive to do right by you and all our patients in the best way possible!

We acknowledge your feedback about the delivery times for specific items, and appreciate your honesty. Its something we are working on with each supplier to find ways to bring down the lead times and we feel like we are nearly there. We're working hard to improve this aspect of our service, which means we have had to invest in areas of the business which take time to ensure they work according to plan. We are not too far off and we hope to be able to bring these lead times down to 4 days and less to be honest! We will keep all patients updated with new developments.

Finally Thank you for recommending us and helping your friends apply. We look forward to continuing to help you, and hopefully, we'll earn that 5th star soon!

Best,

Can Clinic Team

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