Caker Street Bewertungen 2.622

I had a Hey Duggee birthday cake delivered 3 days after the due delivery date. Despite contacting Cake street on 3 different methods of contact, to chase the delivery. I only got a message on the 3rd day saying delivery was due that day. By then the party had been and gone. I returned the cake as specified on their returns and contacted them of the return but haven't received a single word of apology, acknowldgement nor refund. It is the first time in three purchases with Cake street that i have been let down. A real shame.

Very disappointed with my order from Caker Street. I bought cupcakes at £5.00 each and, for the price, they were very small. The Call of Duty toppers were poor quality, with faded and blurred images simply stuck onto cocktail sticks. These were meant for a party tomorrow, but they do not look suitable at all.

I’m sure they may taste nice, but I could have bought cupcakes from a local supermarket and printed my own images for a much lower cost. I was also told I would receive an extra cupcake with my order, but this was not included. Overall, very poor value for money and disappointing quality.

I am sorry to have to write this review to reflect poor customer service and a lack of quality assurance. In future I would avoid Cakerstreet.
My experience was - on purchase no email to confirm the order, a lengthy WhatsApp process to confirm my order, on opening my cake I found that “Happy Birthday” was miss-spelt on the cake, the cake itself was not as described and full of cream to fill it out.
The company offered no refund or apology for their miss-spelling, only quoting their refund policy (where the onus is on the purchaser to send the cake back within 12hrs of delivery).
Avoid.

So easy to find great cakes and order. Brilliant site and delivery is fantastic. Cakes taste great as well, second one we’ve had from here

I ordered a Black Forest Cake for my husband's birthday. The cake was no where near to pictures and description on the website. The icing wasn't fresh and the quality was poor. The cake didn't look appealing as the decorations were off the cake apart from chocolate sprinkles. No one even wanted to eat any of the cake. had to bin all of it.

I was very happy when I received my daughter birthday cake it looked exactly like the image I found online and tasted soo delicious will definitely be purchasing more cakes in the future

2nd time ordering. Fast delivery and the cake was perfect will continue to buy here.

Avoid this company. I ordered two cakes this year paying a hefty price. Both cakes arrived completely damaged. One of the two cakes I ordered last year as also damaged when it came.

This is an E-commerce company and they place orders with random bakeries. Weirdly my cakes went through Heathrow customs clearance etc.

They ask to send the damaged cake back to them arranging the courier service ourself. They can’t send a replacement in time for the occasions.

They promised a refund and just disappeared. No response to emails and no refund.

Bottom line is I lost the 250 pounds paid to these scums and the spent time finding replacement cakes from local stores.

Terrible product, even worse “customer service”. £110 for a cake that didn’t at all look like the image online (different decoration and colours) and also arrived smashed up and badly damaged. I was unable to get hold of anyone at Caker Street (by phone or by email) for ages to even discuss and I had a very upset child who I needed to source another cake for at very short notice. Eventually got hold of customer service via WhatsApp and they reluctantly agreed to to a 25% refund. Over two months later, this has not materialised and I have had no communication from Caker Street. Avoid!!

Very easy ordering experience, hoping that the cake itself turns out to be as good as it looks in the picture! Have ordered for delivery two days before the occasion, to give some room for manoeuvre.

Excellent product and excellent service. Incredibly helpful, prompt and great quality. Will keep using and very happy with both how helpful the staff are and available.

I ordered a cake personalised for my father in law’s 90th birthday party and it arrived smashed - no response from company and over £100 wasted- avoid

I have just recently had brain surgery and didn’t need the stress this company has given me. I ordered a birthday cake for my daughter and it didn’t arrive on time, as promised. To date I have had no response to any of my emails and no sign of any refund. Have ordered many times before and they’ve truly let me down. No customer service at all

Excellent from start of enquiry to order completion
Will update with a picture on receipt

Dreadful, we ordered a lovely cake that was advertised on the website, it was for an 80th Birthday.
It arrived 3 days before the special day .
On the day of the party we opened the box to apply candles and the cake was squashed, damaged and ruined, the cake cost us £150
DO NOT ORDER FROM THIS COMPANY

Awful service and responses to emails

We have used Caker Street for years and will not go anywhere else - never disappointed and always delivered on time

Caker Street has the most amazing cake designs. The sponge cake is super light and tasty. Ordering is quick and easy, and extra care is taken for cakes to be delivered as shown on the website. Have ordered in the past and will order again!

DO NOT !!! PLEASE READ REVIEWS !!!!
We will all have different experiences and satisfactions with this company. But ask yourself before you order!.. WHY SO MANY BAD REVIEWS !
Then take 5 minutes to read through the reviews.
Absolute joke of a company. Ordered a cake for my daughter’s birthday. Had to speak to someone to order, not my fault website kept crashing ..
Ordered specific hair colour and writing on the cake.
Well that didn’t happen. When the cake arrived wrong hair colour no toppers, writing in pen on the board and total shambles. So I contacted them. This is where it gets interesting. They offer me 15% goodwill and say” they were having a busy week and so my cake didn’t get finished properly”.
No I told them I want a full refund the cake wasn’t what I asked for .. then they stopped replying to emails , stopped answering my calls , after I used my friends phone to call they put the phone down.
So I made a chargeback. Got my money back straight away from my bank. Who agreed under consumer law , I wasn’t given what I asked for. Now the cheeky company are disputing the chargeback. What an absolute joke of a company. SO ON YOUR HEAD BE IT , IF YOU WANT TO RISK IT.

Cake arrived damaged and wrapped in such a way as to make it impossible to unwrap without damaging the side walls of the cake. I ordered a Dragon themed cake, and the dragon was missing bits and damaged, and the outer side wall wrapping was firmly attached to the cake, making it totally impossible to unwrap safely. I appreciate its hard to do when it’s being sent, but aside from the damaged dragon, this was a wrapping issue in the main and not a transport damage issue.

Update: contacted customer service if you can call it that. They couldn’t have been less interested. Also, we have now tasted the cake and it was one of the worst I have ever tasted.

Ordering process very easy and proficient