buyparts.online Bewertungen 

This was, without a doubt, the worst online shopping experience I've ever had.

I ordered a bumper for my T680. A week after I paid, they claimed it had shipped. However, the bumper never actually shipped, and USPS couldn't locate it. (Who even uses USPS to ship large freight items like a bumper?)

When I reported that the item wasn't delivered, the seller was incredibly rude and unhelpful. They acted like it was my problem, even though they were the ones who created a shipping label without actually sending the item.

My strong recommendation is to avoid this place entirely.

BUYER BEWARE!!! Don’t order if you need the parts any time soon! Ordered part 2 weeks ago. Requested a tracking number. Was assured that parts was dropped at UPS however tracking information indicates that item has not been dropped at UPS location. Repeated emails to customer service have been ignored. I want to cancel my order but have serious concerns that I will ever see a refund of my purchase price.

To Whom It May Concern,

I am filing a formal complaint with the US Federal Trade Commission and the Texas State Attorney General’s Office against BuyParts.Online, LLC, regarding what I believe to be fraudulent and deceptive business practices involving my company, FRX Transport LLC, and numerous other customers, as evidenced by multiple online reviews and repeated patterns of misconduct.

Summary of Incident:
• On March 23, 2025, I was notified that a return for Order #34648 was approved for a part that arrived damaged.
• Per their instructions, the item was returned with all required documentation, including the Bill of Lading and OEM packaging. The package was picked up by the carrier on April 16, 2025, and tracking (PRO# 94108610) was provided to their support team.
• Despite numerous follow-ups via email over a span of nearly three months, including messages on April 17, April 29, May 5, and June 19, 2025, no refund has been issued**, and no formal resolution has been provided.
• Their support responses have been evasive, unprofessional, and accusatory, including dismissive remarks and false allegations blaming customers for delays or missing steps—despite clear evidence of compliance on my end.

Broader Pattern of Abuse:
• BuyParts.Online has a growing number of public complaints on platforms such as Trustpilot, all citing nearly identical issues: returns being approved but never refunded, rude or misleading customer service, and complete lack of accountability.
• In every negative review, BuyParts.Online responds with false claims that customers failed to follow return procedures, regardless of the evidence provided. These public replies appear to be part of a deliberate effort to mislead potential buyers and avoid issuing refunds.
• I have preserved email communications that show they confirmed receipt of the return and its compliance, yet they continue to delay or ignore refund requests—raising serious concerns of fraud, deceptive practices, and possible mail or wire fraud.

Requested Action:

I urge the appropriate agency to:
1. Investigate BuyParts.Online for deceptive business practices and refusal to process legitimate refunds.
2. Review the extensive number of similar public complaints across review platforms.
3. Hold BuyParts.Online accountable for violating consumer protection laws.
4. Facilitate the immediate processing of my refund totaling $547.97 as originally confirmed in their return approval email.

I am prepared to provide full documentation, including:
• Email threads and screenshots
• Proof of return shipment and tracking
• Timeline of correspondence
• Copies of public reviews with matching complaints

This pattern of behavior cannot be ignored, and I strongly believe that this company is operating in bad faith and taking advantage of unsuspecting consumers and small businesses.

DO NOT ORDER FROM THIS COMPANY!

We had placed an order for parts from there website and were given a date of when the parts were supposed to arrive by. The parts didn't arrive when we were told they would arrive (arrived a few days late) and in the time frame we needed them. We ended up having to go in a different direction. When we went to return the parts they initially responded by approving our return (it was withing there 30 day return period) and let us know hey will provide us additional information on how to complete the return. They never ended up sending us the additional information on how they would like us to complete the return. We ended up reaching back out to them a few days later after getting no response and asked for the return information again. They responded by telling us that the return is no longer within there 30 day period now and they will no longer accept our return even though the initial start of the return happened within 30 day window. They have now stopped responding to our emails regarding the return.

Update After Seller Response: As I have mentioned to you guys via email. We bought the parts on April 26th. Submitted the initial return May 19th (within 30 day return period) and were told that we we get additional return information. Then followed up again June 5th and now are being told we submitted the return outside the return policy window.

BEWARE... Seller is a scam.... had to file Paypal chargeback. Seller will claim they shipped but did not as promised.

All bad these reviews 100% true RUN RUN RUN

* Update after seller response:

Part was charged for Expedited Next Day delivery, was told by seller, "they dropped off at UPS" on 6/24/25, gave tracking info, and today 6/25/25 at 11:00AM PST we were notified UPS still did not have package, again later today 6/25/25 we called UPS back at 3:10PM UPS confirmed they just now received package today 6/25/25, we contacted seller asking to be refunded for Next Day Delivery as we did not receive what was paid for when told on 6/24/25 it was shipped. We are more than happy to pay the shipping, but not extra $43.00 and not get what we paid for bottom line, and still not have part as promised. We could of purchased same part 15 other sellers and would of received today.

*** Response to seller after seller posted comment:

Part was ordered 6/24 with "Expedited Overnight Next Day Delivery" at a charge of $43.

Part was told by seller (even on purchase) it would deliver 6/25/25 the next day, so we paid the $43 next day delivery fee, and seller even on day of purchase 6/24/25 gave us the tracking #.

The next morning, the day after we paid, and the day the part was to arrive 6/25/25, we contacted UPS to inquire about the delivers that was due that day to get a time frame when to expect, UPS informed us that the tracking # provided by seller the prior day 6/24/25 is a valid tracking #, however seller did not give the package to UPS to ship.

We spoke to seller on 6/25/25 (which we have records of on email), and they continued to insist they did ship, and part would arrive that day 6/25/25 as informed at time of purchase and the $43 was paid for stated "Next day delivery". UPS was again contacted that afternoon on 6/25/25 after UPS confirmed they now as of 6/25/25 (not on 6/24/25) as seller assured was shipped, has our package in their possession by seller, and would arrive 6/26/25 (2 days later) and tracking does confirm received 6/26/25 and we never disputed it was not.

We dispute paying the $43 for next day delivery when we did not receive such, there was no need to pay this $43 to seller.
See Tracking 1Z8FW8841300858081

I ordered parts on feb 2024 I did not get parts or refund

Paid 1,568.44 USD

Order #11497

My driveshaft had a terrible vibration at highway speeds. Replaced this carrier bearing in about an hour and the vibration disappeared completely. The quality is obviously superior to what was on there before.

Hydraulic system failed completely during a time-sensitive delivery. Called at 4:30 PM and explained my situation to their support team. Parts were shipped overnight and arrived by 10 AM the next morning. Made my delivery deadline and kept my contract intact thanks to their quick response.

Sick of replacing cheap tie rod ends every year. These ones have lasted through two harsh winters now. The build quality is obviously better when you hold them in your hand.

My transmission was slipping badly under load until I installed this torque converter. The lockup is solid and power transfer is noticeably more efficient. Fuel economy improved by about 5% as an unexpected bonus.

Found this specialized cleaning kit for DPF maintenance that's saved us thousands in replacement costs. The process is much simpler than what the dealer recommended. We've successfully restored 12 DPFs that would have otherwise been replaced. The return on investment was reached after just the second cleaning.

I ordered a leaf spring for a Freightliner Cascadia (order#37727) to be delivered next day air. After realizing they could not ship it the next day, I attempted to cancel but was informed that it had already shipped LTL. I informed them of my desire to return the item before it even arrived. After a few more days of waiting, the item was delivered to my house. Once the return was approved, I had to seek a carrier and settled on FedEx Ground. While tracking, the package was shown that it had made it as far as San Antonio and was sitting. FedEx eventually confirmed delivery and identified the person that took delivery. BuyPart told me that they are "checking into it", and there has not been any motion since. They do not return calls and have stopped email communication. This is not to bash the service, because they are spot on if you need to purchase, but it's a struggle to make things right. Hopefully, they will do the right thing ... soon.

Purchased a fender reinforcement for my Truck. They sent the wrong side. I immediately ordered another and received the correct side. BUT, upon return the wrong item they expected me to pay the 50.00 shipping..With a lot of back and forth and complete disregard for customer respect, they still refused..CRAPPY COMPANY!!

This company does not give a bit about you the customer they just always give a BS answer. I know they will write a answer that it is never their fault. The part took a long time to get to me.I had to pay to ship it back and did not get the money back for their shipping either. I will never order from this company again and will tell my truck owner friends never buy from this company.My shipping #41115 just showing you this is not fake.Yep just like I said you people make up excuses for everything don’t worry I’ll make sure that none of my friends with trucks ever use you I will show them the response . Like I said before every response that I’ve read from your company is just it’s never your fault is it.

We are truly disappointed.
A cancelled order on 21april 2025 has not refunded till now(30 days) from Buyparts team.

First reply was assured refund within 10 days,now its 30 days no refund,and telling it’s processing.

Really disappointed team,the other order we received in 2 weeks appreciate it.but this is really bad we are not getting our refund,your support is required in this matter urgently.

Do not buy from this company, rude and disrespectful.

I placed an order with BuyPartsOnline thinking everything was in stock, as their website shows. However, after placing the order, I only received part of what I paid for. The missing items were never shipped, even though they still appear to be available online.

I contacted support multiple times and was told they were “looking into it,” but I never received a clear answer or a refund. They filed an insurance claim instead of taking responsibility, and communication has been terrible — no replies to emails and no one ever answers the phone.

To make things worse, my bank initially removed the charge for the missing items, but then it was charged again — and still no resolution from BuyPartsOnline.

I do not recommend this site to anyone. It’s unreliable, and customer service is practically nonexistent.

ordered a part and it took way too long to get so once the part arrived I contacted buyparts.online and they gave me an RGA # to return the part, I returned the part and 2 months later i have yet to receive a credit for the part, there has been zero communication since the RGA was provided, I have sent multiple emails and called several times and left messages......crickets!!!!
I have sent several emails to the support email several times and have not recieved a single response.

This is a terrible company with terrible communication skills. I need a part from them tried their listed phone number called at least 10 times left a message never called back. The text messaging system on their website never worked. After I posted a review on them then they finally responded to the review, saying that I was actually a scammer and never ordered anything. The reason I never ordered anything is because they would not confirmed that the part was in stock. When I did decide to order something they canceled my order. They just don’t do business in a good way. It’s all I can say about them. I was able to locate the part on another site at a better price… there really needs to be a zero star rating for this company. I would suggest you if somebody else before this company only use these people as a last resort.!!! Why have a chat line if you don’t ever reply to it? I have a phone number if you can’t return a call? It’s that simple. It’s not rocket science.!! Said I was bad mouthing their company and when I did place the order they canceled it… like I said terrible communication skills!!!
I gave my business to Mill Supply they are so much better and have communication skills!!!

I have never had such a bad experience like the one with this company!!! Can’t believe someone would turn down business because of their terrible communication skills!!

placed an order for part PHM 40FL10 703 on 04/24/2025 and paid an additional $38.70 for NDA (Next Day Air) shipping. The website showed the item was in stock, so I expected it to ship on Friday (04/25) and arrive no later than Monday (04/28) or Tuesday (04/29). It is now Tuesday (04/29), and I still have no part, no shipping confirmation, and no tracking number.

I’ve emailed twice, called twice, and used the online chat feature multiple times — and I’ve received no response. Every phone call goes to an automated message saying to leave a detailed voicemail, and they’ll get back to me — they haven’t. The website still shows no tracking or update on my order.

Frankly, it’s starting to feel like I’ve been scammed. I now understand why others in the reviews have said the same. At the very least, if you’re charging a premium for expedited shipping, communicate with your customers and provide a tracking number. Right now, all I have is a charge on my account and silence from your end.

If BuyParts.online wants to reach out to me, my order number is 39738.

I hope this gets someone’s attention, because so far, this has been a terrible experience.

**UPDATE** Received contact from my review. I have sent email as requested. I'll update when i have a response. Thank you for responding. **

**2nd update** Received an email response back with just a tracking number. According to the UPS tracking number the shipping label was just created today (04/29) at 1:45PM. Three days after I ordered the part for NDA delivery, the tracking label was created with an ETA for delivery of 05/01. Hopefully not everyone's shopping experience is like this. I'll change my rating to two stars since i did finally get an answer to my question.**

**3rd update** Tracking number was received 04/29, according to the provided tracking number, the package has not been picked up by the carrier. I have reached out to the email provided twice now, once yesterday (04/29) at 3:04 CST when they sent me the tracking number and again today, (04/30) at 2:42 PM CST. Have not received a response.**