buycycle Bewertungen 

Antwort von buycycle

5. Aug. 2026

Hi Holger,
Thank you for sharing your feedback, and we are sorry to hear about your frustration.

Regarding offers: on buycycle, offers are not binding commitments. A sale only becomes final once the buyer completes the payment and you accept the sale confirmation. We understand this can feel disappointing when an offer is accepted and then not followed through, and it is feedback we take on board.

Regarding e-bike shipping: due to the lithium batteries contained in e-bikes, there are strict transport regulations that most carriers enforce, which unfortunately limits our shipping options for e-bikes at this time. We want to be transparent that this limitation is communicated both when you create your listing and to the buyer during the purchase process.

We also noticed you had a successful sale last week, the order was collected in person as indicated in the listing, and we are really glad it went smoothly. We hope to continue having you as part of our community and are always working to improve the platform and expand our services.

All the best,
your buycycle Support Team

Antwort von buycycle

5. Aug. 2026

Hallo Peter,
vielen Dank für dein Feedback, und es tut uns wirklich leid für die Verzögerung und die Frustration, die dies verursacht hat.

Wir möchten transparent sein, was passiert ist: Der Verkäufer hat ein Fat Bike eingestellt, aber die falsche Kategorie ausgewählt, wodurch es nicht in unseren Standardversandprozess fiel. Normalerweise erfordern Bikes dieser Art eine persönliche Abholung durch den Käufer anstelle einer normalen Kurierlieferung. Wir haben jedoch in deinem Fall eine Ausnahme gemacht und die zusätzlichen Kosten übernommen.

Zur Verpackung: Unsere Logistikpartner arbeiten mit bestimmten Kartonmaßen, die Teil unserer Trägerverträge sind. Da das Fat Bike eine andere Verpackung benötigte, mussten wir die Verwendung der eigenen Verpackung des Verkäufers genehmigen, was zusätzliche Zeit in Anspruch nimmt. Wir haben hier eine Ausnahme gemacht und dies erlaubt, während wir dem Verkäufer klar gemacht haben, dass dies bei zukünftigen Anzeigen nicht möglich sein wird.

Wir entschuldigen uns auch für die fehlgeschlagenen Abholversuche, wir sind derzeit in direktem Kontakt mit dem Verkäufer, um den Prozess zu beschleunigen, und tun alles, was wir können, um sicherzustellen, dass die Abholung morgen stattfindet.

Wir schätzen deine Geduld und hoffen, dass das Fahrrad dich sehr bald erreicht.

Viele Grüße,
dein buycycle Support Team

//

Hi Peter,
Thank you for sharing your experience, and we are truly sorry for the delay and frustration this has caused.

We want to be transparent about what happened: the seller listed a fat bike but selected the wrong category, which meant it did not fall within our standard shipping process. Normally, bikes of this type require an in-person collection by the buyer rather than a standard courier shipment. However, we made an exception in your case and absorbed the additional costs involved.

Regarding the box: our logistics partners work with specific box dimensions that are part of our carrier contracts. Because the fat bike required a different box, we needed to authorise the use of the seller’s own packaging, which takes additional time. We have made an exception here and allowed it, while making clear to the seller that this cannot happen in future listings.

We are also sorry about the failed collections, we are currently in direct contact with the seller to accelerate the process and are doing everything we can to make sure the collection happens tomorrow.

We appreciate your patience and hope the bike reaches you very soon.

All the best,
your buycycle Support Team