Teerath and his team were very patient with us during the decision making period. Never any pressure, always answered the phone, returned texts and emails very promptly. The delivery price was very f... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I highly recommend giving this company a try. I was trying to match flooring to an existing floor. I was able to order plenty of samples, at no cost to myself! Most companies charge something fo... Mehr ansehen
My BuilDirect flooring is engineered tongue and grove. On the second floor it begins with nosing and is followed by planks. The nosing was not milled correctly, it is thinner than Buildirect’s... Mehr ansehen
Unternehmen hat geantwortet
Fitz is an excellect Customer Success Specialist! He was extremely polite and respectful. He listened to our issue and addressed it with the urgency we needed. I can't thank him enough and because o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
BuildDirect is a leading provider of flooring products and services to home professionals and DIY remodelers throughout the U.S. and Canada. We source only the highest quality wood, vinyl, carpet, laminate, and decking products to ensure our customers are thrilled with their new floors for years to come. We provide a 6-Month Worry Free Guarantee and Lifetime Warranties to ensure that customers can shop with confidence. Our customers can order free samples on BuildDirect.com, order products online, or through our customer service team, and we will ship to anywhere in the U.S.
Vom Unternehmen geschrieben

BuildDirect's Environmental Policy
At BuildDirect, we believe in sustainable business practices, delivering products to our customers that represent the highest ethical standards.
Kontaktinformationen
Suite 090 – 200 Granville St., V6C 1S4, Vancouver, BC, Kanada
- 1-877-631-2845
- customerservice@builddirect.com
- builddirect.com
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was extremely happy with the response…
I was extremely happy with the response from the sales rep. and could not be happier with the product.
Very pleased with purchase
The company was helpful in sending samples of vinyl plank and answering questions. Order came on time and in good condition. The vinyl is beautiful.
Excellent customer services
I bought vinyl for the bedrooms in my…
I bought vinyl for the bedrooms in my home. Good quality product at a lower cost than practically all the major competitors.
Best value for budget friendly flooring
Great price, nice quality vinyl plank flooring, shipping time was as quoted and cost of shipping was reasonable.
Good customer service and great material.
I recently purchased engineered hardwood flooring from BuildDirect. Get a great price and great tongue and groove flooring. Happy with every aspect of this transaction. Will be purchasing from them again.
They were great to work with
They were great to work with. We had a personal salesperson with a direct line that we contacted when we needed to buy more. When we had alterations to make on our order they were very responsive.
Flooring looks great
Flooring looks great so far. Very happy with the product. This has really changed how our room looks. Highly recommended
Great material
Purchased my engineered hardwood from here. Was a bit skeptical but everything surpassed our expectation. Happy clients here! Next project I know who to count on.
Outstanding experience with BuildDirect
Very pleased with my purchase of 326 sq ft of laminate flooring. Shipped right to my residence. One box damaged in shipping and BuildDrect promptly refunded me the cost of the box.
Great experience with recent purchase
Great experience with recent purchase. I ordered Solid hardwood for my three rooms. It looks beautiful. Great product for the price. The customer service is the best.
Great from start to finish
Build Direct has been great from start to finish. They sent free samples and really helpful booklet about an introduction to flooring types. I was able to speak with a customer representative easily when I had a question and their delivery was fast and easy. The flooring is great quality and affordable! The only problem was it was hard to find transition molding that matched the roasted hickory flooring we purchased and it would have been helpful.
I had the most amazing experience with…
I had the most amazing experience with this company not too mention the product came when they said it would. Flooring went down well and love the quality of the flooring. I really like the fact I didn’t have to spend a fortune without compromising on quality!!! Will for sure use them again.
Phenomenal customer service
My first online experience with a flooring purchase, and I will definitely be coming back to BuildDirect. I’ve been laying floor for years and have never considered buying online, especially for larger purchases. However, my old ways of thinking quickly changed, I had ordered 6 or 7 samples that shipped directly to me FREE SHIPPING and decided to take a chance given the product being on sale. My pallet (approximately 1,000 square ft of laminate) shipped to me on time and as expected, I noticed that a few boxes on my shipment came damaged by the shipment carrier, this was of NO FAULT to BuildDirect. I took photos of the pallet and sent them to their customer service email and not long after I was able to speak with Ben and explained the situation. Ben was direct, open and willing to do whatever was necessary to remedy this situation. Ultimately I was able have new boxes shipped to me, no delays in the job deadline and without having to bother my client for more money. I will 100% be coming back to build direct for the next job. With just a little extra time planning, the time I saved in going to look at and pick up samples just to have to go back to special order a product and go back again to pick it up.. forget about it. I’d shop and stick with build direct for the customer service alone!
Customer service is top notch!
Customer service is top notch! Communication is great. Products are always delivered in the time specified. And they follow to ensure you are happy with your purchase.
Beautiful flooring…satisfied customer
We are very happy with our engineered oak flooring from BuildDirect. Working with Justine Kelly made everything much easier. From getting samples to walking us through the order and delivery, the whole process went smoothly. Our flooring arrived quickly and since the flooring was so well packed we didn’t have any damaged boards. Would definitely recommend BuildDirect and will most likely use them again for future flooring projects.
This flooring is Great
This flooring is Great ! Because of the thickness is very forgiving. If the instructions are followed is easiest plank flooring have ever installed. Will use again.
Never buy anywhere else…
The flooring is beautiful and was easy to install. The comfort and durability are what initially sold me. I looked at many competitors, and this was by far the best flooring for my money. I will never buy flooring anywhere else.
Very pleased 😄
I am very pleased with the company and flooring. Excellent customer service, excellent flooring. Loved the free sample. Will be ordering again when I do the next room! 😁 A+++
We purchased floors on a house we were…
We purchased floors on a house we were remodeling and we LOVE them!! I shopped around at so many stores in person and online. Build direct was by far the best quality and price we seen. They also ship you samples for free so you know what you’ll be getting to make a more informed decision. Amazing customer service as well! We will definitely be back for all the houses we remodel!
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