BuildDirect Bewertungen 623

TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Teerath and his team were very patient with us during the decision making period. Never any pressure, always answered the phone, returned texts and emails very promptly. The delivery price was very f... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I highly recommend giving this company a try. I was trying to match flooring to an existing floor. I was able to order plenty of samples, at no cost to myself! Most companies charge something fo... Mehr ansehen

Bewertet mit 1 von 5 Sternen

My BuilDirect flooring is engineered tongue and grove. On the second floor it begins with nosing and is followed by planks. The nosing was not milled correctly, it is thinner than Buildirect’s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fitz is an excellect Customer Success Specialist! He was extremely polite and respectful. He listened to our issue and addressed it with the urgency we needed. I can't thank him enough and because o... Mehr ansehen

Unternehmensdetails

  1. Bodenleger
  2. Möbelgeschäft
  3. Allround-Handwerker
  4. Baumarkt
  5. Innenarchitekt

Vom Unternehmen geschrieben

BuildDirect is a leading provider of flooring products and services to home professionals and DIY remodelers throughout the U.S. and Canada. We source only the highest quality wood, vinyl, carpet, laminate, and decking products to ensure our customers are thrilled with their new floors for years to come. We provide a 6-Month Worry Free Guarantee and Lifetime Warranties to ensure that customers can shop with confidence. Our customers can order free samples on BuildDirect.com, order products online, or through our customer service team, and we will ship to anywhere in the U.S.

Vom Unternehmen geschrieben

BuildDirect's Environmental Policy

At BuildDirect, we believe in sustainable business practices, delivering products to our customers that represent the highest ethical standards.

Our commitment to transforming the building materials industry includes the production and sale of strictly regulated and sustainable goods, and in providing an industry example to our peers and partners. This commitment is supported by an environmentally responsible supply chain process. We also support innovative and progressive policies put in place by governments, authorities, and agencies that are designed to protect the natural world.

Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

623 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

These aren't the best times for…

These aren't the best times for shipping, but they were quick with no damage and I'm super happy with the quality of the product. Only way I could be happier is if they installed it for me .lol would buy again.
Paul.

12. November 2021
Bewertung ohne vorherige Einladung
BuildDirect-Logo

Antwort von BuildDirect

Thanks for taking the time to leave this review.

We have looked at the possibility of having installers or at least a recommended list of installers so that might be something we can offer in the future!

For now, we are pleased to hear you were happy with the product and service we do provide. We hope you are pleased with your new floor!

Kind regards,

BuildDirect

Bewertet mit 3 von 5 Sternen

The staff that man the phones was…

The staff that man the phones was wonderful but the I would assume the 3rd party venders at the distribution centers need to do some Improvement Studies. Shipment was lost for 3 weeks and held up my project .

11. November 2021
Bewertung ohne vorherige Einladung
BuildDirect-Logo

Antwort von BuildDirect

Thanks for taking the time to provide this feedback.

We are sorry to hear that your process was not seamless.

We constantly review who we partner with from both a warehousing and delivery perspective so it's important we get this sort of feedback so that we can best serve our customers.

If there is anything else we can help with, just let us know.

Kind regards,

BuildDirect

Bewertet mit 5 von 5 Sternen

Great product everything was perfect

Great product everything was perfect, looking forward to do another floor.

11. November 2021
Bewertung ohne vorherige Einladung
BuildDirect-Logo

Antwort von BuildDirect

Thanks for taking the time to leave this review.

We are so pleased to hear everything went smoothly! We hope your new floor is looking great.

If there is anything else we can help with, just let us know.

Kind regards,

BuildDirect

Bewertet mit 5 von 5 Sternen

I absolutely Love my new floors from…

I absolutely Love my new floors from BuildDirect ! Ordering was very easy, they were delivered when I was told they would be and they look Beautiful !! I would , without a doubt, recommend BuildDirect to anyone and everyone !

11. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My review from a Virginia homeowner

First, the sample pieces of wood that were first sent to me were exactly like the flooring I received. I am very excited to receive wood flooring from Canada. Also, Armando Campos was super excellent in helping my family resolve a problem with some damaged boxes that we received in our shipment. I very much appreciated Mr. Campos' help as home remodeling can be very stressful. Much thanks.

10. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Flooring looked great and heavy duty

Flooring looked great and heavy duty. Shipping was fast and easy and install wasn’t bad either (a little more difficult than life proof click lock but still not bad once you get the hang of it).
I called to order during one of the sales and the rep was very helpful. They also called to check in how the shipping went and how the install was going! Very helpful people.

10. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I never thought I'd be writing a review…

I never thought I'd be writing a review for a building materials company, but wow -- I have been so impressed by BuildDirect's customer service, I just had to write. From helping us find the right flooring, answering our shipping questions, to helping us very quickly and effectively resolve an issue with floorboards that arrived damaged -- BuildDirect's customer service team has been kind, quick to respond, and just exceedingly helpful. For any future projects, we will definitely work with this company.

9. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Vinyl flooring

The vinyl flooring is of excellent quality much better than what they sell at local home improvement stores. Transaction was easy and FedEx dropped of the flooring on scheduled day and time. I will buy from BuildDirect again.

9. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great company to deal with

Great company to deal with, superb product easy to install. It took me under three weeks to get the job done working full time at my job and having to move the furniture around to accommodate replacement of the old floor.
I recommend Build Direct ti all my friends

9. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I absolutely love my new flooring!

I absolutely love my new flooring! It was delivered in just a few days….earlier than the expected 11 days! My sales rep, Steve, was extremely helpful in making sure I ordered the correct amount and helping me choose the color that I wanted. I am anxious to order more to do some other rooms! Thank you for a great experience!

6. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My experience with BuildDirect was…

My experience with BuildDirect was outstanding! They have a great team to work with and each one I work with was excellent, very knowledgeable and very willing to help and make sure my transaction was taken care of expeditiously. I will be doing business with BuildDirect again soon.

6. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

As described

A couple of pieces were chipped, but that is very normal during the shipping process. Everything was as described and easy to put together and looks nice.

5. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered flooring from BuildDirect…

I ordered flooring from BuildDirect which offered a great selection, really good prices and they delivered as they promised. I would definitely recommend them for any flooring or other home improvement project.

5. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

GREAT PRODUCT - AWESOME CUSTOMER SERVICE !!

Build Direct had the best selection and the best pricing of all vendors I looked at - and they were online.. I ordered 42 boxes of laminate flooring from them which was shipped to me on time and as expected. When I opened a couple of the boxes of planks - the mfr had mis-embossed a few of them and they couldn't be used. I took photos of the defective planks and sent them to their customer service team and they immediately took care of the problem and shipped me 2 replacement boxes I will 100% be coming back to build direct for any future jobs. A specific shout out to Justine R in their Customer Service team - she was incredibly supportive and took immediate actions once the problem was reported. Love the finished product. Thanks again!

5. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful flooring.

Great flooring. I was a bit hesitant, due to the prices being so reasonable, but the flooring is high quality and just beautiful. We had a bit of a hiccup with shipping, but that was all on FedEx.

5. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Overall experience

Thank you Anastasiia for promptly and professionally take care of my request to return 4 boxes (out of 67). It was very nice of you to go the extra step and find a way for me to go directly to FedEx. Once again, great flooring materials, all 67 boxes arrived quickly and without a scratch!

4. November 2021
Bewertung ohne vorherige Einladung

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