Braintree Bewertungen 

Awful, tried to set up an account to use Braintree to link up with my site. Its the only option for me to connect my site to collect card payments and declined for some unknown reason.

Absolutely shocking company to use! Apparently I had 2 separate fraudulent carding attacks on my platform (mind you these transactions never even showed up on my dashboard/was not processed through the system and didn;t even show on my Braintree account!!) and they tried to claim I owe them over $4k for almost 3500 transactions. When I asked them for proof and details and how this could possibly happen they had couldn't justify it or provide the information so the first time they kept trying to tell me to transfer the funds directly to their account and when they realised I was not going to fall for it then they dropped the case. The second time the carding attack supposedly happened they also couldn't provide me proof and so I decided to end my relationship and not pay them a single cent because of the complete extortion methods they were adopting to steal money from me for transactions that I was not even aware of and IF they actually were attempted, Braintree's gateway is so flawed that it even processed such carding attacks since my platform didn't even process/register these orders!! They are now threatening me with legal action to try to bully me into paying for this, however I am prepared to fight until the very end as they are a SCAM! I have now switched to Stripe Pay and so far it is AMAZING!!

I don't recommend Braintree payments.. they are not polite to speak with customer.. they do not support new business.. if you don't have "invoices proof " to send them don't waste your time contacting them.. they will ask you all your personal and business information.. even if everything is legally correct I think that they choose you for your face in the picture at the end.. they didn't give explanation of nothing.. i just received an automatic email telling me that my application was declined.. if all my information is correctly good.. i cannot think another think than discrimination..

Placed on hold for one hour. I will update my review if things improve, their customer service is horrible.

Worse service ever and money taken from us. We are a small tour company who did take payments on our website for years using Braintree. So far we had no problems but for us it was not clear to see the payments which had to be done to us, we wrote more then one email but didn't get response.

Then covid-19 came around and we had to cancel all future bookings. Because we are professional we gave all our customers the money back but shortly after Braintree blocked our account (without any notice) and we couldn't even enter it.

We wrote emails and got a reply weeks later that we now have access to the account but only read mode and they gave us a bill to pay because of the refunds made. (there was still money on the way to us because it was still to be paid by them)

We did disagree because they still own money belonging to us but they didn't even give a overview even after asking more then one time because we couldn't see it in the control panel not even only read mode, we couldn't do anything.

We wrote emails to explain the situation but they didn't even read it because the only reply i got is that i have to pay, if not they will find other ways. That is what they told us!

MAKE SURE YOU DON'T USE THIS COMPANY !!!

Braintree is a horrible service. Do not use them as your payment collector. They have a strange rules regarding the products they accept. For instance you can not sell any food supplement through their system. I am using wix and they only support Braintree and 2checkout. I am going to try 2checkout to see what happens. I dont usually write reviews but this time I had to do it. Thorarinn

I had an issue with Braintree payment gateway
1. 300K transactions have around 21K difference after all transactions have check by manual and verified.
2. I suggest everyone should verify their transaction details and make a report. bcoz I have a mistake in our account that means everyone is getting that error.

3. send me the below email.
time and It appears that y are using the Settlement Batch Summary to reconcile and manually calculating your fees, which will not line up with what is deposited to your bank account.
4. I download all settle date transaction report from Braintree and there on transaction report didn't match with there statement.
5. I hope i will get clear about this issue not sure as per there customer service.


Funding Timeline
Funds are disbursed on the basis of settlement batches, which are inclusive of transactions that occur from 5:01 pm CST through 5:00 pm CST the following day. Once a transaction is settled, it will disburse the following business day. Depending on your bank, it takes 1-2 days for the disbursement to appear on your bank statement. Transactions that settle Monday-Thursday will disburse the following day. Transactions that settle on Friday will disburse on Monday. Lastly, transactions that settle Friday after 5:00 pm CST, Saturday, and Sunday before 5:00 pm CST will disburse on Tuesday. Please note that we settle 7 days a week, but disburse Monday-Friday. Additionally, American Express transactions take a little longer to disburse (anywhere from 3 to 5 days), although they settle according to the timeline I described above.

Want to buy something and pay with Paypal? Is it urgent? All you get with Braintree is 24 hours delay before your payment is accepted. Avoid at all costs.

Using Braintree Payment gateway over 5 years on one of the my e-commerce website. Received 5 chargebacks this year so far despite using the security measures suggested by braintree. After contacting them to increase the security measure, they provided with "copy-past" answers rather than solution. As small business every single dollar counts which they don't get it. As other users said and myself as well, move to other payment gateways as this guys don't give priority to their customers. I don't give even one star but that's the lowest possible I can select.

Been using PayPal for over a decade with very large volumes of payments. Had to find an alternative due to site upgrade, so chose Braintree...

Absolute nightmare. First the account was declined, then they asked for bank statements etc, then ignored for weeks. Kept emailing them, nothing.

Spoke to PayPal and advised them of the issue, aid they would use their internal contacts but still nothing weeks later.

Seeing the rest of the reviews on here, it looks like I've had a lucky escape. Avoid if you can.

I've now setup an account with Stripe, no issues at all, all up and running in a single day.

Terrible customer service. They said they serviced our industry but didn't and they literally have no idea on what is the best solution for customers. I struggled with a number of operators over email and phone but my advice is to look for another solution as there are plenty of better ones out there and for cheaper it seems. We got a great deal from a competitor so don't waste you time with these guys.

My dev team spent several months integrating Braintree payments for Android, iOS and web. When it was finally ready, I went to switch from sandbox to production, but my account was inexplicably rejected. No reason was given for this. I tried to call sales support but their system continually redirected me to a wrong number. They ignored my emails, and each time I applied it took at least 3 business days before they rejected it again (despite promising "1 business day" for applications). My business model is perfectly standard and certainly not in any forbidden category. I think they just aren't interested in the little guy, they only care about big clients with huge volumes. That's fine, but this should be made clear upfront rather than wasting everyone's time.

Eventually I just had to switch to Stripe (throwing away months of development and thousands in development costs). On Stripe I was approved in minutes, and their live support actually answers my questions. Stripe feels much more modern and the documentation is a lot better.

The Braintree platform feels very tired and outdated in comparison. I feel like they're just going through the motions and not trying to innovate or improve. When I pointed out a clear bug in the iOS drop-in UI, they just said they knew about it but wouldn't fix it.

I found the whole experience to be highly unpleasant, and would discourage anyone from using Braintree.

We have ongoing issues with Braintree after fradulent chargebacks! The fraud was NOT DETECTED under Braintree w/ Kount even with all settings on! They want to take money to resolve a customer dispute over a payment when they failed as the processor to detect this. Never had an issue with other payment processors so far until this company AKA PAYPAL. This company only cares about sending emails not actioning any requests for their customers. NEVER use this company they are hopeless.

We have recently taken over a restaraunt and have had ongoing issues with Braintree. We cannot access our Braintree account and our emails keep going to previous owner. We have sent endless emails to get access to our account and we just keep getting emails back to say are we happy with the service. What service a big fat Zero. They want to take money to resolve a customer dispute over a payment and keep telling us to go into console on app which is impossible if we can't get into it. If you have the option to use anyone else other than Braintree for your services that would be much better for you. This company only cares about sending emails not actioning any requests for their customers.
Never use this company they are hopeless.

This is an awful company, and I would recommend you look elsewhere. I applied for an account, as I thought is was an online payment company. I supplied a lot of personal data and evidence in order to open my account.

However, they declined my application without reason. I then made a request under GDPR to erase all my personal data relating to my application, as I had never actually been a customer with them. They refused my request, and claimed they were required by law to keep all data for 10 years, under the financial regulations.

No company should be allowed to ask for so much information to open an account, decline it without reason and then refuse to delete the data it collected.

I believe this company is only interested in larger companies, and have no interest in the smaller ones. So my advice is to look elsewhere and not bother with this company.

Anytime you do not see your processing revenue deposit, Braintree has your account on hold. They are investigating whether your account is too high risk, you are fraud, or there is fraud happening on your account. Braintree does have the ability to hold your funds for at least 180 days if they feel like they need to.

Braintree does not go above and beyond but rather they do the bare minimum to make their merchant's happy. Your risk case is done when an individual thinks it is. This could be impacted by their mood that day. If they tell you the analyst that is working the risk case is in the meeting, that is a lie. The analyst would rather communicate with you through email because phones are annoying to them. If you ask for a manager, chances are it is the analyst right next to them because the managers feel like they do not have to take calls. Ugh please stay away from this company.

DO NOT SIGN UP TO THIS COMPANY. IT HAS MORE TO DO WITH JUST NOT BEING "APPROVED". WE WERE, AND WISH WE HADN'T.

WE'VE BEEN RECEIVING PAYMENTS IN USD, AND WERE TOLD THAT THE DEFAULT CURRENCY OF OUR ACCOUNT IS USD. HOWEVER, WHEN IT CAME TO BEING SETTLED, BRAINTREE (JUST LIKE PAYPAL) FORCED ON US A CURRENCY CONVERSION, SO THEY COULD ADD ANOTHER 5% FEE TO THE ALREADY HIGH PROCESSING FEES. JUST LIKE PAYPAL, WHICH OWN BRAINTREE, THEY USE CONVERSION FEES (WHICH THEY FORCE ON PEOPLE WITH NO REASON) TO JACK UP THEIR TOTAL BOTTOM LINE.

We are processing USD and get settled in USD by another processor (ECOMMPAY), which we reverted to using. Also 2Checkout, have no problem receiving USD and settling in USD. PayPal/Braintree lie to their customers and say that they do this conversion for "regulation reasons", but these are utter lies. If you had any issues with them, look up on Facebook for "PayPal / Braintree currency conversion lawsuit" and join the conversation.

Braintree declined my application. I have built i complete integration with the Braintree API for my SAAS but when everything finished the Braintree refused my application without any reason. I waste a lot of time. They accept only companies with high volume and teams. Stripe is better solution!

I'm using it in production but i need to switch to something more professional:
- high failed transactions rate
- hosted fields sometimes won't work
- today i get a timeout for over 1 hour on creating transaction using their api (no transaction were made in that time).
- absolutely no rapid support, no phone, no account manager
- very high cost for dispute, if you transactions are below 10$ avoid it, cost less the refound even if you are right
+ one of the cheapest fee on web

Conclusion: after years working with BT i read the others review and i understood that the problem it isn't my feeling with that platform.

Been using Braintree for about 5 years. It's great for multi currency and has a smooth integration. I like the interface for customers to choose between credit card versus PayPal. You need a geek to install it correctly and do plenty of testing before lauching, thankfully I have an awesome geek.