Braintree Bewertungen 

After using Braintree for my website for a few months, I get a lot of spam orders and a lot of chargebacks, Braintree looks the protection is a catastrophe. Never use it again.

Horrible.
The reviews do not lie, the responsiveness from the company is terrible, they rejected our company after doing ""research"" which determined that our business was risky for them.
I wonder who did such research, we have cooperated with businesses for years now and are about to launch a B2C model in which braintree was required to accept paypal payments. We have also been using Paypal for years with absolutely zero problems other than one limitation that occurred after receiving over $15k.
I was already skeptical due to the reviews that are found on trustpilot, however, our experience proved them right.

Horrendous company - rejected our application after being forced to use Braintree to continue taking PayPal payments with our apps. Been with PayPal for many years and have proven that we are of no risk. Will now not be able to accept PayPal payments due to Braintree's ridiculous application process.

Stay far away from Braintree. I've been struggling with them for months now to close my account. Last year, I bought out my business partner in a very amicable deal and he is no longer part of the company. I have all the documentation to show that I am now the sole owner of the company but Braintree still wants my old partner to confirm the closing of the account.

I fail to see why I can't close an account that I do not want or need when I own 100% of the company. This situation poses a security threat to our company having a credit card processor that is active but unused.

So far the company we have used to replace Braintree hs offered excellent service and has made it easy to integrate into our e-commerce system. I can now see why Braintree has a one-star rating here. If only there was a choice for zero stars.

If I could give zero I would. 2 years ago thought they would be a safer payment gateway. Never used the feature at all. Sold my business as I am moving overseas and went to close the business bank account. I couldnt because braintree have merchant facility attched. Many phone calls and many emails later, I have 4 business days left in Australia to close the account and stop account keeping fees and braintree will not respond to me. Everyone else was so easy and helpful to deal with but these Americans are just non-communicative. I now have to go to the bank and explain the situation and hope they will close the account. Never deal with these people. The only time they are helpful is if you want to sign up with them.

They declined my account as well without any reason. After I asked for more details about the decline. I got the Sablon answer email.

"We appreciate you following up for more information. As we mentioned previously, our credit team manually reviews each potential Braintree merchant and makes these decisions on a case by case basis. To make this decision, we looked at several factors. Braintree considers your business model to be higher risk and one we cannot support at this time."

I did not have to provide any business model and what can be the higher risk? :)
I wanted to run the Braintree on my hosting website where you can buy web hosting, email, VPN service, Git Repository, System Administrator service and a lot of any services. If PayPal and Stripe already approved what can be the problem here.???!!!
But the support answer was quick, so this is the 1 star instead of 0 :)

After spending days experimenting with their sandbox and integrating their API, they simply declined our application when we wanted to switch to the real environment. Of course without giving any reasons!

Would have been nice to inform us upfront that there is such a hurdle, before we wasted so much time. I wish we had checked their reviews on Trustpilot before...

Suspended my account without notice because of somebody attempted to order with a "fraudulent" credit card? No chargebacks just somebody trying to order online with a bad credit card and it was blocked. They gave me no details and locked me out of my account. You cannot rely on this company for your business. Stay away.

Terrible company. After spending days integrating with their API they simply rejected my application without providing any reasons.

No Brainer, stay away!
Braintree came recommended by BigCommerce I run my web store on. After submitting the application, Braintree asked for more and more documentation, including a copy of my id, list of sales for the last year, company documents and more. After a month going to and fro I decided to go with another provider and got approved within 48 hours. The only reason for two stars is the fact the consultant I dealt with answered my emails very quickly. Should have checked here first before dealing with Braintree.

If I could gave them 0 stars I would do that!

really really bad experience with this company.
Keep your fingers away.
At beginning they do everything do convince you and they tell you that they work with paypal togheter, but it isn't true.
we had since april a case, that a client paid with a stolen credit card.
It's happen, that they blocked not only this client, but every payment what was made also from other clients. so, we lost money and our products.
so we must wait until now, that braintree paid us the open amount but of course, the stolen credit card sum was not repaid.
but not finished yet.
they put very high charges on this.

We had a nice time using the sandbox API and integrating this into our mobile apps. The application process took almost two months for only to receive a rejection without any explanation. Lot's of work down the drain.

Apply first and then start developing if you get accepted. But honestly, don't bother.

My account got closed for no reason. Sent them a mail and after a year I haven't gotten response.

Absolutely the worst service I've ever used in my life!. I've been with Paypal over 20 years. Recently took out a loan from Loanbuilder which has been great for me. I paid back every month no issues. They actually just offered me another loan because I've been such in good standing. Now Paypal Braintree is another animal and they are absolutely ridiculous with their ways of handling their customers which is us the Merchant not the BUYERS. Their service is SET UP TO HELP FRAUD PURCHASES...

I had a $17,000 Sale come on my website. I called them three days later (since they did not send me THE NORMAL email saying that it was potentially fraudulent AND DONT SHIP which they normally did previously.). Because it was such a large purchase I asked the rep if there was anything fishy as the BILLING & SHIPPING ADDRESS WERE DIFFERENT. She (The Phone Rep) was rather rude, and gave me no information whatsoever about the potential charges of the card or if it was any way something I should worry about. She was very vague, and told me the money would be arriving in three days. When the money arrives I went and ordered the item for my client, and shipped it out to him with tracking number (signature required.) A month later Paypal Braintree sent me a chargeback saying that it was fraud. Then tell me I need to pay them all of the money or they're going to close my account and send it to collections.

I am now using Stripe which does not let this happen whatsoever. I sale like that does not even go through Stripe, and they also have an app where you can actually see the attempts being made and AMOUNTS THEY ARE ATTEMPTING. Paypal Braintree HAS NO SUCH SUPPORT LET ALONE AN APP!! They tell you everything after a chargeback comes in! Braintree is a branch off Paypal which I loved using before getting allowing Braintree to PROCESS MY WEBSITE SALES. They are a company that cares less about us the merchant. They want our money and give us no support whatsoever. After the POTENTIAL charge back came in THEN the rep went inside of the back en, and told me that the client had tried to use that card before, looks pretty FISHY, and that I would be 100% responsible if it turns out to be fraud!!!!!!! Which it did.

Within the last Paypal Loanbuilder CALLED ME AND offered me another loan. They was sending me the money then for new loan and Paypal Braintree blocked it because they send the money to my PayPal account which BRAINTREE now has limited until I pay them back in full. They make you sign ironclad agreements when you sign up with them, and then give you absolutely no support!!!! Tell me what was I supposed to do hold onto the item for a month? What type of position does that leave us in as the Merchant? Only thing you're telling me is they understand my frustration but that the Merchant is always 100% responsible for fraud.

Mind you when they signed up to do my website processing they did not give me 30 seconds of consultation about this. I mean at all!!!

We the merchant are supposed to notice. We are supposed to be professionals at fraud. Even though this is what the company is selling us.

HORRIBLE SERVICE!!!!! #FredTheJeweler

Braintree stopped disbursements and then took 6 weeks! to email me to tell me that they wouldn't be letting the funds go until I verified my bank account details. All the while I've been taking payments which haven't been making it into my bank account. I've sent these details to them, but got no acknowledgement of receipt. Whenever I speak to them the right department isn't there so I get nowhere - I think they must be west coast USA so need to phone late in the day? The last 2 days I've called them the line is completely dead! Now I'm 000's out of pocket and unable to contact anyone to know where my money is... and if I'll get it back.

I also had some problem with my money. The best idea is just call there to resolve problem. After my 2 calls problem was resolved. It looks like they have a lot of job to answer on email so in my case directly call resolved my issue really fast.

We didn't have a chance to use them, our account application was denied.

This is despite having a major bank merchant facility, and a paypal account with almost 2 decades of use and always being in credit, and churning enough to be on concierge level support. Last charge-back on the merchant facility over a decade ago. Cash flush company with no mortgages / debts.

I dont know why their system thought we were risky, but its a broken system. We are a company with high moral/ethical standards.

Braintree hasn't faltered for me except with integrations with Xero and Wordpress. I tried to get put a refund through for a customer and the plugin said it did refund, when it didn't, but I think this is the plugins fault and not the braintree payments as I was able to give a refund in the backend of Braintree easily.

Everything else seems to work fine. It would be nice to have automatic reconciliation with Xero accounting rather than batch summaries

I echo the thoughts of the previous 5-star reviewer. We have worked with Braintree for 3 years, as a small company, and have had nothing but a great experience with outstanding support from them. We have been able to easily integrate several applications and have never had any account issues or payment problems. Likewise, I genuinely do not understand all of these negative reviews. They seem grossly unfair! We've used Stripe before and while Stripe is also great, it has certain limitations which Braintree offers a solution for, hence why we switched.

DO NOT EVEN THINK ABOUT USING THEM.
We had been using BT for a few years without problems, we then had some low level attempts at fraud occur on one of our website. BT stopped transactions on both BT and Paypal on that site without contacting us and will now not correspond with us. They even stopped settlements on payments on our other sites which weren't experiencing fraud.
DO NOT EVEN THINK ABOUT USING THEM.