Bradfords - Verwood BBS Bewertungen 

321
TrustScore 4.5 von 5

4,6

Blackhill, BH31 6HA Verwood, Dorset, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Website made it easy to order. Updates for delivery were timely, as was the delivery itself. I was caught up with work when the driver arrived, but he was very helpful and put the load where I a... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Bradfords at Verwood is not really geared up for DIYers. It took a while for member of staff to process order. Seems that a lot of unnecessary paperwork is involved. Verwood has no Homebase, B&Q,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service from Bradfords in Verwood. Very helpful and informative staff answered our initial queries about materials. Ordering online was easy. Opening an account with them gave us a very welc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great price for x3 scaffold boards, plus I utilised a discount voucher. The boards were in perfect condition, which was fantastic as I’m going to sand, stain and varnish them for shelving. Promp... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Bauunternehmen
  2. Maurer
  3. Zimmermann
  4. Unternehmen für Isolationsarbeiten
  5. Werkzeuggeschäft

Vom Unternehmen geschrieben

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Vom Unternehmen geschrieben

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Kontaktinformationen

  • Blackhill, BH31 6HA, Verwood, Dorset, Vereinigtes Königreich

  • 01202 823341

4,6

Hervorragend

TrustScore 4.5 von 5

321 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 92 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(321)

815 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Absolutely fantastic service

Absolutely fantastic service. I ordered for a click and collect and they phoned me within 10 minutes to see if I was collecting before their closing time, which was 10 minutes later as they would make sure it was all prepared. Very friendly and helpful would use again and thoroughly recommend

6. Juli 2022
Bewertet mit 5 von 5 Sternen

Great Service from start to finish

I ordered items over the phone from our local depot. The sales person was really friendly, helpful and patient while we went through the required list and also suggested items that may help as we went along - but in no sense in a pushy way. I explained that there was a restricted access on our high street and a smaller van would be preferable - this was taken on board and acted upon (unlike other companies I have used). The actual delivery was carried out without me being present (I had informed the depot) - I was reminded by email the day before of its arrival and informed by text when it would arrive. When I got back the items (sleepers and posts) were carefully stacked to maintain access exactly where I had asked them to be. Really impressed from start to finish and they will most definitely be my first preference when I need building items next. Thank you Bradfords Verwood - great service.

6. Juli 2022
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Stephen,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Lorna

Bewertet mit 4 von 5 Sternen

Fell at the final hurdle

Paid easily. Yardsmen need training on how to meet customer and explain procedure. Perhaps a collection area, where paperwork is taken and goods are brought there ?
Bit of a dangerous place to not understand what the ecky lecky is going on.

9. Mai 2022
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Antwort von Bradfords - Verwood BBS

Hi Steven,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a mostly positive experience with us!

I apologise for the poor experience that you had out in the yard and for any inconvenience this may have caused.
I will pass this on to the branch to look into further.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Bradfords Verwood team do a great job

Bradfords Verwood team do a great job. Recently picked up aggregate and post mix, friendly team and easy loading on site. Ordered sleepers for delivery, - delivered on time and no problem at all

7. Mai 2022
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Antwort von Bradfords - Verwood BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Easy to use ordering and payment…

Easy to use ordering and payment facilities on website. Friendly customer service by phone from branch confirming date that goods would be delivered. Email received on day of delivery confirming approximate time of delivery and delivery of goods fell well within those timescales. Delivery driver was courteous and placed goods exactly where requested. Overall a very good experience.

11. April 2022
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Antwort von Bradfords - Verwood BBS

Hi Grahame,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Lorna

Bewertet mit 2 von 5 Sternen

Pressure treated fence panels

I’ve used Bradford’s quite a bit and am generally very happy with service and products. Unfortunately on this occasion l bought 6 fence panels and 3 of them were badly built. The batons on one side were too long by about 6-8mm so the cap didn’t sit flush and left a very apparent large gap. There were also quite a few splits in the top cross pieces around the nails. Should never have past a quick inspection in my opinion. I needed them in a rush so repaired and installed as best as possible anyway. Hopefully just a dodgy batch but it’s a shame.

9. April 2022
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Antwort von Bradfords - Verwood BBS

Hello Paul,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to the quality of our fence panels.

I apologise greatly for these issues and for any inconvenience this may have caused you.

I will pass this on to our sourcing teams.

Kind Regards,

Lorna

Bewertet mit 5 von 5 Sternen

Excellent

Very efficient, helpful and friendly staff. Good prices, a comprehensive range of all things to help builders & DIYers alike. A good local resource we should be grateful for.

19. März 2022
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Antwort von Bradfords - Verwood BBS

Hi James,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you have received!

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Easy to order on line

Easy to order on line.
Was kept informed of when delivery would
be.
Delivery was on time and driver very helpful.
This is the second time I have used Bradfords and will use them again.

15. März 2022
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Mrs Birch,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Friendly

Friendly, helpful staff. They let me know when my fence panel was late, but gave me a new delivery date which was only a few days later, which they honoured perfectly!

28. Februar 2022
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and that the branch were able to resolve the late delivery quickly and effectively for you.

We hope to see you again soon!

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Fence panel order.

I ordered fence panels to replace wind damaged ones. I was surprised how soon I was promised a delivery. Bradfords delivered when they said they would, and I was impressed by the quality and construction of the panels. The delivery man was very pleasant and carefully stacked the panels, 8 in all, where I wanted them. Well done.

27. Februar 2022
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Antwort von Bradfords - Verwood BBS

Hi Raymond,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from your delivery driver.

We hope to see you again soon!

Kind Regards,

Charlotte

Bewertet mit 4 von 5 Sternen

Excellent value.

I placed an order on line for some treated timber to repair a fence panel. Bradfords Building Supplies had everything I needed for collection from our local outlet. It took a while for the staff to find my order and there was only one member of staff in the yard so the collection took longer than expected.

25. Februar 2022
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Michael,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

I apologise that there was a delay on your collection due to being unable to locate your order and the lack of staff available in the yard.

I will pass on your feedback to the branch.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Very straightforward ordering process.

Easy to order online and pickup very straightforward with helpful staff.

22. Februar 2022
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Mr McPherson,

Thank you for taking the time to leave us a 5 star review.

I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Had the products I needed .Easy to…

Had the products I needed .Easy to order on line .Delivered when they said they would.

16. Dezember 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi,

Thank you for taking the time to leave us a 5 star review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 5 von 5 Sternen

Good value!

Very efficient response when ordering and a fast delivery. Good value for money, very happy to use them again.

5. Dezember 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Julie,

Thank you for taking the time to leave us a 5 star review.

I am pleased to see that you have had a positive experience with us.

We hope to see you again soon!

Kind Regards,

Charlotte

Bewertet mit 4 von 5 Sternen

delivered as promised

delivered as promised, all good, helpful driver

2. Dezember 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Brian,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience!

If there was anything else we could have done to have made this a 5 star review, please do let us know by emailing myself at ecommerce@bradfords.co.uk

Kind Regards,
Charlotte

Bewertet mit 5 von 5 Sternen

The sleepers I ordered were good…

The sleepers I ordered were good quality, a good price and delivered swiftly. Very impressed with the service

19. November 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Mr Hall,

Thank you for taking the time to leave us a 5 star review.

I am really pleased to see that you have had a positive experience with our branch in Verwood.

We hope to see you again soon.

Kind Regards,

Charlotte

Bewertet mit 2 von 5 Sternen

Just go to B&Q

Used the click and collect function online, Three days later I finally got a phone call to say my order was ready. I turned up at the local branch to wait over half an hour as the only one sales member of staff available, two other members of staff, walked through the shop laughing about the other Sales member was in a meeting with the manager. When I finally got to the end of the queue I was told that I would have to wait longer as the poor chap on his own wanted to see to the three other shoppers behind me as he needed to log into another system for online orders. The fact I could have traveled to B&Q which is only a 20 minute drive and saved myself 3 days and would have been able to save money as the products I bought were almost twice the price. Lesson learned

4. November 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Dom,

Thank you for taking the time to leave a review.

I apologise greatly for the poor experience you have had with us and for any inconvenience this may have caused you,

This has been passed on to branch management so that this can be investigated.

If you would like to discus this further, please email myself at ecommerce@bradfords.co.uk

Kind Regards,

Charlotte

Bewertet mit 3 von 5 Sternen

Friendly on the phone, not at the yard

Ordered online to pickup locally. The lady on the phone to arrange the pickup was lovely, polite and very friendly. However when at the yard, I didn’t get acknowledged and was grunted at by the chap when asked if he could help. Not very accommodating and customer service is lacking when spending a significant sum on materials so will shop elsewhere next time.

1. November 2021
Bradfords - Verwood BBS-Logo

Antwort von Bradfords - Verwood BBS

Hi Chris,

Thank you for taking the time to leave a review.

I apologise greatly for the poor service that you received out in the yard, this is not the standard of service we like to provide.

I will investigate this further with the branch to prevent this from happening again.

However, I am pleased that the service you received from our member of staff over the phone was of an acceptable standard and that she was able to help you.

If you would like to discus this further, please email myself at ecommerce@bradfords.co.uk

Kind Regards,

Charlotte

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