These guys are unresponsive and unreliable. I have a buyback from several months ago I was never paid for. They are listed as received and awaiting payment. I still haven't been paid. I have a c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Do not sell your books to this company. I sent two packages out to Booktocash in mid July. But were accepted, and I received emails saying they were being processed, but I was never paid. It has bee... Mehr ansehen
I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I re... Mehr ansehen
Unternehmen hat geantwortet
Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
BookToCash.com is the fastest and most reliable solution for selling your used books. Get an instant price quote, enjoy free shipping, and receive your payment quickly. We’ve made the process as simple and hassle-free as possible, so you can sell your books with ease. Visit our website today to get a quote and start selling!
Kontaktinformationen
903 N Bowser Suite 202, 75081, Richardson, Vereinigte Staaten
- (571) 748-7110
- contact@booktocash.com
- booktocash.com
2,6
Mangelhaft
44 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Turned My Books into Cash—Effortlessly!
I had a great experience with BooktoCash! The process was super fast and easy—just scanned my books, got a quote, and shipped them off. I received my payment quickly with no issues at all. Highly recommend if you’re looking to sell your books hassle-free!
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Thank you so much for the wonderful review, Bryan! We're thrilled to hear that your experience with BooktoCash was fast, easy, and hassle-free. That's exactly the kind of seamless process we strive to provide for all our customers. We really appreciate your recommendation and look forward to helping you sell more books in the future!
They were sent many mint books by me
This company offers decent prices and pays as stated. As a small family business, payments may fall through the cracks but it has been my experience that they always make things right. I will gladly sell to them again.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Thank you so much for your kind words, Andrew! We truly appreciate your understanding and loyalty. You're right — as a growing business, occasional hiccups can happen, but we're committed to always making things right. It means a lot to us that you've recognized our efforts to resolve any issues promptly. We're glad you've had a positive experience with our pricing and service, and we look forward to continuing to work with you!
Book to cash difficulties
Sent book to Book to cash via shipping label they provided and never received payment for the book they bought from me. Sent email to customer email provided on website and never received a response either. I won’t be doing business with them again!
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Rene, we sincerely apologize for not processing your payment and for failing to respond to your email. This is completely unacceptable and not reflective of the service we aim to provide. We've since made significant improvements to both our payment processing and customer communication systems. If your payment still hasn't been resolved, please contact us at contact@booktocash.com with your reference number (11231189) and we'll make it right immediately. We understand your frustration and hope to have the opportunity to restore your confidence in our service.
Don’t use this site
Don’t use this site. It’s been 2+ months since they have received my shipment. They don’t reply to emails or customer support chat. They went completely ghost.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Abraham, we sincerely apologize for the unacceptable delay in processing your shipment and for the lack of response to your emails and customer support inquiries. You're absolutely right — 2+ months without payment or communication is not the experience we want for any customer. We've since made significant improvements to our operations, including faster processing times, automated status updates, and improved customer support responsiveness. If your payment still hasn't been resolved, please contact us directly at contact@booktocash.com and we'll prioritize resolving this for you immediately. We appreciate your patience and are committed to making this right.
This company does not make payment…
This company does not make payment unless you chase them down. I have sent books to them a few times and every time it is the same thing. So only send BookstoCash if you are prepared to beg them for payment.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Kip, we sincerely apologize for the repeated payment delays you've experienced. Having to chase down payments is completely unacceptable, and we take full responsibility for this. We've since implemented significant improvements to our payment processing system — including automated payments, real-time tracking, and proactive email notifications at every stage of the process. We're committed to ensuring that every seller receives their payment promptly without having to follow up. We value your continued business and hope these improvements will make a real difference in your future experience with us.
Helpful for First-Time Users
Some of my older books weren’t accepted, but I appreciated the clear explanation for why. The payout for the accepted books was fair. The payout wasn’t the highest, but it was reasonable for the effort involved. I’ll likely use this platform again. I was pleased with the updates I received during the processing phase. Knowing the status of my books was helpful. Some books were priced higher than I thought they’d be, which was a pleasant surprise. It’s a fair system overall. I was happy with how quickly the process moved. The free shipping option was a big help, especially for heavier textbooks. I had an issue where one book was marked as damaged, but customer service resolved it fairly. Overall, a good experience. While I hoped for slightly better prices, the convenience of not having to list books myself made up for it.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Madison, thank you for your honest and detailed feedback! We're glad to hear that the process worked well for you overall — from the clear explanations on rejected books to the fair pricing and smooth experience. We appreciate your patience and understanding. Your kind words about our updates during processing and the free shipping option mean a lot to us. We're continuously working to improve our pricing and service. We hope to see you again soon!
I fear that I might end up like a lot…
I fear that I might end up like a lot of these other reviews. Sent in my books weeks ago and it says they were received. Emailed multiple times to ask for confirmation on when my payment would be sent and no responses back what so ever. Wish I would’ve read this reviews before sending my books to this company.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Brandi, we sincerely apologize for the delay in your payment and the lack of communication. We completely understand your frustration — waiting weeks without any update is unacceptable, and we're sorry for the anxiety this caused. Since then, we've made significant improvements to our payment processing system and communication, including automated status updates. If your payment has still not been resolved, please contact us directly at contact@booktocash.com and we'll make it right immediately. We value your trust and hope to restore it.
Don’t expect any money
Sent my book in for cash but have no received payment in three weeks even though it shows as delivered on their site. No response when I email. Please avoid at all cost
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Kristina, we sincerely apologize for the delay in your payment and the lack of response to your emails. This is not the experience we want our customers to have, and we completely understand your frustration. We have since made significant improvements to our payment processing and communication systems to ensure timely payments and better customer support. If your issue has not been resolved, please reach out to us at contact@booktocash.com and we will prioritize your case immediately. We are truly sorry for the inconvenience.
The best book buy service on the web
Excellent service! Payment prompt and fair. Will use again!
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Derek, thank you so much for the wonderful review and your continued support! We're thrilled to hear that you had a great experience — fast service, prompt payment, and fair pricing are exactly what we strive for. We truly appreciate your kind words and look forward to serving you again!
Not paid for buyback order
EDIT: A few days after this, I did receive my payment and email confirmation!
My buyback order was received 7/29 but as of 8/20 I have still not been paid. When I tried to email today I got an automatic reply saying that the email address is not active, and I can't find another way to contact the company.
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Sara, we sincerely apologize for the payment delay and the frustration caused by our unresponsive email address. This is not the standard of service we aim to provide. We're glad to hear that you eventually received your payment, but we understand this experience was far from ideal. We have since updated our contact information and improved our communication processes to ensure customers can always reach us. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
My sale to BTC required more work for me than other book sellers
I sold two books to Booktocash and had to follow up on the status of the sale because I had not heard but tracking showed that the package with the two books had arrived at the Booktocash address. I rec'd an email stating I would receive a check for one of the books with no mention of the other book. I had to email again and was told that two separate checks had been sent. Well, I rec'd a check for the lower priced book but nothing for the more expensive book even though Booktocash showed that I had rec'd both checks. When I told them I had not rec'd both checks, I waited a couple days to see if the other check would arrive, it didn't. So I emailed BTC again and they reissued the check which I did receive, but I doubt that I would have rec'd the second check if I had not kept in contact.
The good part was that they were quick to respond to emails, the bad part was that they were not always clear about the status of the total order. I got straightened out in the end, but if you sell to any bookseller, you need to stay on top of the books and the payment. Not sure I would use BTC again unless they offered a really good price on a book I was trying to sell.
4. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi R Forsythe, thank you for taking the time to share your detailed experience. We sincerely apologize for the confusion and extra effort required on your part to receive full payment. You are absolutely right that communication about the status of your complete order should have been clearer from the start. We're glad that the situation was ultimately resolved, but we understand this fell short of the seamless experience you deserved. We have since improved our order tracking and communication processes to ensure customers receive clear, complete updates. We appreciate your feedback and hope to have the opportunity to provide you with a much smoother experience in the future.
Reliable service
I quickly turned my used books stored in the warehouse into cash.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Mehmet, thank you for the great review! We're so glad we could help you convert your used books into cash quickly and reliably. We hope to work with you again in the future!
I mailed them my book about 3 weeks…
I mailed them my book about 3 weeks ago, and there's been no payment. Tracking said book was delivered, so I don't understand why they have not sent my money.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Elizabeth, we sincerely apologize for the delay in payment and the lack of communication. This is not the experience we want for our customers. Please email us at support@booktocash.com with your order details so we can investigate and resolve this immediately. We're committed to making this right for you.
My book shows it was delivered to them…
My book shows it was delivered to them on 4/10/24, it is now 4/24/24 and no payment has been made. They haven't replied to my email or answered my phone calls.
24. April 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Liz, we're very sorry to hear about this experience. A delay in payment and lack of communication is unacceptable, and we sincerely apologize. Please reach out to us at support@booktocash.com with your order number so we can look into this right away and ensure you receive your payment promptly. We appreciate your patience.
Excellent service
I submitted a buyback order, but sent the wrong book by accident (one in which they do not even accept), and they decided to give me payment anyways, even though they never received the correct book. Customer service was helpful, timely, and friendly. 10/10
21. April 2024
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Alex, thank you so much for this wonderful review! We're thrilled that our team went above and beyond to make things right for you. Your kind words mean a lot to us. We look forward to serving you again!
BookToCash!
Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no response from either attempt.
Edit!!! - After writing the review, the refund has been processed.
26. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi, we sincerely apologize for the confusion with your order status and the lack of response from our support team. This is not the experience we want for our customers. We're glad to hear the refund was processed, but we understand the frustration caused by the delay and poor communication. We're actively working to improve our response times. Thank you for your patience.
Problems at first but once they heard of my problem it was promptly fixed.
Sent in my books and per the tracking #, BooktoCash received my books 1.5 months ago but not yet to acknowledge this or process my books on their website. I sent an email and have not heard back. Poor communication and very slow service! The previous textbooks sites I have used were much faster.
Update: After posting my review, BooktoCash contacted me immediately and promptly took care of my transaction with excellent communication and follow-up.
13. Juli 2022
Bewertung ohne vorherige Einladung
Great experience trading with this…
Great experience trading with this company. Definitely will be using this again in the future.
6. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Nutchanard, thank you so much for the kind words! We're thrilled to hear you had a great experience with us. We look forward to working with you again in the future!
Thank you!!!
8. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Matthew, thank you so much for the kind words! We're so happy to hear you had a great experience. Your support means the world to us. We look forward to working with you again!
Mailed books in April
Mailed books in April. Still waiting for payment into my Paypal account. Emailed 2 times and still no response.
14. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Thank you for taking time to rate and review us. After we contacted to Trustpilot and you, we learned that you are not our customer. There has been a misunderstanding.
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