These guys are unresponsive and unreliable. I have a buyback from several months ago I was never paid for. They are listed as received and awaiting payment. I still haven't been paid. I have a c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Do not sell your books to this company. I sent two packages out to Booktocash in mid July. But were accepted, and I received emails saying they were being processed, but I was never paid. It has bee... Mehr ansehen
I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I re... Mehr ansehen
Unternehmen hat geantwortet
Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
BookToCash.com is the fastest and most reliable solution for selling your used books. Get an instant price quote, enjoy free shipping, and receive your payment quickly. We’ve made the process as simple and hassle-free as possible, so you can sell your books with ease. Visit our website today to get a quote and start selling!
Kontaktinformationen
903 N Bowser Suite 202, 75081, Richardson, Vereinigte Staaten
- (571) 748-7110
- contact@booktocash.com
- booktocash.com
2,6
Mangelhaft
44 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
These guys are unresponsive and…
These guys are unresponsive and unreliable. I have a buyback from several months ago I was never paid for. They are listed as received and awaiting payment. I still haven't been paid.
I have a coworker who has at least 5 orders not paid either.
This company has absolutely zero customer support. They don't respond to emails or have chat support or anything.
22. Mai 2026
Bewertung ohne vorherige Einladung
Do not sell your books to this company
Do not sell your books to this company.
I sent two packages out to Booktocash in mid July. But were accepted, and I received emails saying they were being processed, but I was never paid. It has been several weeks. I tried following up through email multiple times. No response. I tried their website, which is just an AI bot that says they would "email me within 24 hours." No response. I tried to DM through instagram multiple times. No response. I work in education and will be advising my outgoing seniors to not sell their books through this company.
19. Juli 2026
Bewertung ohne vorherige Einladung
No Payment
Sent the parcel, tracking shows that they received the parcel. Waited for a month, did not get the payment, contacted them two times, did not get responds. Use other companies to sell your books.
2. August 2026
Bewertung ohne vorherige Einladung
It was alright
It was alright. Weird that I had to email them that I never got my payment weeks later in order to finally get my payment but once I sent the email, it got to me pretty fast so I'll give it that.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
You're right that you shouldn't have had to email us to get paid — that's on us, not you. Payment should reach you without a reminder, and we've been tightening how we catch and clear delayed payouts so this stops happening. Thank you for the fair rating, and sorry it took a nudge to get there.
I would highly recommend this site
I would highly recommend this site! They gave a very fair price for a few textbooks I wanted to sell. I had initially thought my textbooks were lost in the mail because I hadn’t initially received payment and chalked it up to a loss but once I brought it to their attention they were quick to respond and send payment! Very satisfied with the outcome! Thank you and I will use again in the future!
1. Januar 2026
Bewertung ohne vorherige Einladung
Quick return on payment!
1. Juni 2026
Bewertung ohne vorherige Einladung
Very fair price on my book and I’m very…
Very fair price on my book and I’m very satisfied. Paid in full quickly on what was quoted
13. März 2026
Bewertung ohne vorherige Einladung
Fast payment and great customer service…
Fast payment and great customer service when needed
1. April 2026
Bewertung ohne vorherige Einladung
Was quoted $12.46...
Was quoted $12.46, shipped two days later, paid just $3.98 over two weeks later. No explanation, even after contacting them. Strongly suggest avoiding this company.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
A two-week wait and a payout that far below your quote, with no explanation, is not acceptable — and we owe you both the reason and a faster turnaround. A quote only changes when a book's condition or edition doesn't match what was scanned, and when that happens you deserve to see exactly why. Please email support@booktocash.com with your order number and we'll pull the inspection record, explain the difference, and review the payout with you directly.
Don't use this site or company
Don't use this site or company! There are so many others that are reliable. This one is not! I sold them books and they never paid me, will not communicate after multiple attempts.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Being left without payment or a reply after reaching out more than once is exactly the experience we never want a seller to have, and I'm sorry. We want to find your order and get this resolved. Please send your order number to support@booktocash.com and we'll trace the payment, confirm where it went, and make it right.
Over THREE months of listing all sorts…
Over THREE months of listing all sorts of ISBN on books and not one was accepted. And the site as a new, awful look. Impossible to use from a desktop. Lots of other much better options.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Jay, we're sorry to hear about your frustrating experience. We understand how disappointing it must be to spend time entering ISBNs only to find that none were accepted. Book acceptance depends on current market demand and condition requirements, which can fluctuate. Regarding the website redesign, we appreciate your feedback — we're continuously working to improve the user experience across all devices, including desktop. We'd love to hear more specific details about the issues you encountered so we can address them. Please feel free to reach out to us at contact@booktocash.com. We value your feedback and hope to improve your experience.
Avoid
The books I sent arrived at BookToCash on 12/11/25 and as of 1/8/26 I have not received payment. During that time, I sent 3 e-mails to attempt to find out the status of the payment. No replies.
On 1/8/26, I did use the chat session and while I was waiting for a reply from the chat my e-mail indicates I have been paid. The chat session left me waiting 24 minutes for a reply. I will take the money and run.
The company does not have a phone number listed. So, all communications are confined to e-mail or chat.
While the company did pay more for some books, it is not worth the effort of attempting to do business with BookToCash.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Kate, we sincerely apologize for the delay in your payment and the lack of timely communication. You're absolutely right that waiting nearly a month for payment is unacceptable, and we take full responsibility for that. We're glad that your payment was ultimately processed, but we understand the experience was far from ideal. Since then, we've implemented significant improvements to our payment processing system and customer communication — including automated status updates and faster response times. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.
No payment made for book received
My order date was 11/25/2025 and the company received my book on 12/01/2025. No payment was issued. I sent an email on 12/30/2025 requesting an update regarding payment and received no response. Very poor service!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Susan, we deeply apologize for the delay in processing your payment and for not responding to your email promptly. This is not the level of service we strive to provide. We've since made major improvements to our payment processing timeline and customer support responsiveness. Your payment should have been processed — if you haven't received it yet, please contact us directly at contact@booktocash.com and we'll resolve this immediately. We appreciate your patience and hope to earn back your trust.
SCAM
They took my $350 textbook and never paid me for it. There are better, authentic companies that I would recommend utilizing over these people. No responses to emails. Definitely a scam.
Edit*** The fact that they claim to have no record of it is the scary part. Their claims with the Better Business Bureau speak for themselves.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Kalin, we're very sorry to hear about your experience. We want to assure you that BookToCash is a legitimate business that has been operating for over 5 years and has processed thousands of successful transactions. We take every payment concern seriously. We were unable to locate your account with the name "Kalin" in our system — could you please contact us at contact@booktocash.com with your order details so we can investigate and resolve this? We're committed to making this right.
Horrible business
Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks after book was delivered to them someone emailed advising they made payment to my paypal account. Don't believe their claims of payment within 7 days. And as you can see some other people here have reported never getting paid. I don't expect perfection but I do expect communication.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
We sincerely apologize for the poor communication and the delay in your payment. You're right — you deserved timely updates and faster processing. We're glad your payment was ultimately made, but we understand the frustration of having to wait and chase us down. Since your experience, we've made substantial improvements to our operations, including automated payment processing, email notifications at every stage, and significantly faster response times. We appreciate your honest feedback — it's helped us become better. We hope you'll consider giving us another chance.
I’ve never had any real problems with…
I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I reached out and received an thoughtful response, as well as the remaining payment, promptly. Good, human service.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Thank you so much for your kind words, Jesse! We're thrilled to hear that you've had a consistently positive experience with BookToCash. We pride ourselves on offering competitive prices and reliable payments. It's great to know that when a concern arose, our team was able to address it promptly and fairly. Your loyalty means a lot to us, and we look forward to continuing to serve you!
There are better buyback places out there
My buyback order was received 10/16 and the status was received. I have inquired 2x about payout, but as of 11/7 I have still not been paid nor have gotten any responses when I emailed to ask. I didn't even receive an automatic reply saying that my inquiry was received.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Gonzobeary, we sincerely apologize for the delay in your payment and the lack of response to your inquiries. You're absolutely right — not receiving even an automatic acknowledgment is unacceptable. We've since implemented automated email confirmations and status updates so customers always know where their order stands. We've also significantly improved our payment processing times. If your payment still hasn't been resolved, please reach out to us at contact@booktocash.com and we'll take care of it right away.
Horrible service - won't use again
Placed an order to sell books but when I went to package them up, the weight was underestimated. I couldn't use the label. I canceled the order & sought help with the online chat. Chatter told me to replace the order & tell him the estimated weight. I waited 20-30 min for that help & no response. Will not use this company again.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Dave, we're sorry to hear about the frustration with the shipping label and the lack of timely support through our chat. We understand how inconvenient it must have been to have the weight underestimated and then not receive a prompt response when you needed help. We've since improved our weight estimation system and significantly upgraded our customer support response times. We appreciate your feedback and hope you'll consider giving us another try in the future.
Shipped them 1 book which was marked…
Shipped them 1 book which was marked delivered on 8/22/25 using their shipping label and now it’s 8/31 and there’s no payment or response from them.
Update. After this review and emailing them, they quickly paid me. Updated to 3 stars.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von BooktoCash.com
Hi Wes, we sincerely apologize for the delay in processing your payment after receiving your book. We understand how frustrating it must have been to wait without any communication from us. We're glad that your payment was ultimately processed, and we appreciate you updating your review. Since then, we've made significant improvements to our payment processing speed and communication — including automated tracking updates so customers always know the status of their order. Thank you for your patience and for giving us the chance to make it right.
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