I very rarely write reviews although in this case the company response to my issue was exemplary. Genuine and proactive Customer Service like it used to be! My issue was with a damaged silicon seal on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unreasonably GOOD customer support from this company. We've thoroughly enjoyed all of their meal prep kits and solutions as well. Ordered some glass and stainless steel sets. Have been using them non-... Mehr ansehen
This is my 3rd purchase in 3 years my water has never tasted so pure plus my white good, i.e., kethke , iron, and coffee machine have never needed descaling since the purchase of these little magic c... Mehr ansehen
I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Arbeitsplatten
- Geschäft für Modeaccessoires
- Outdoor-Sportgeschäft
- Großhändler für Sportartikel
Vom Unternehmen geschrieben
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
4,2
Gut
277 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent service
Excellent service, items arrived quickly and well packaged. Top quality water bottle, use it every day. Thank you
7. Juni 2017
Bewertung ohne vorherige Einladung
Great products..
Great products... such amazing innovations to solve every day situations...and really high quality.
4. Juni 2017
Bewertung ohne vorherige Einladung
Enthusiasm for feedback request from …
Enthusiasm for feedback request from seller was ahead of delivery of product which was advised as by courier but was by Royal mail
Otherwise great product
2. Juni 2017
Bewertung ohne vorherige Einladung
Very pleased with purchase
29. Mai 2017
Bewertung ohne vorherige Einladung
Good But Charcoal Wouldn't Fit
Bottle arrived on time and well packaged. I don't think it's a problem but the charcoal was broken in two. What was more annoying was that it wouldn't fit through the neck of the bottle. I had to get a grater to shave one side - a bit of a messy job.
I left the filled bottle for about 12 hours and the water has a neutral taste which is what I'd expect (and hope for). I'll need to experiment a bit more to see if the same results apply to shorter times.
Postscript: Black + Blum kindly sent me another charcoal stick - great customer service!
25. Mai 2017
Bewertung ohne vorherige Einladung
Antwort von Black + Blum
Hi Robin,
I’m sorry to hear the issue you have had with your charcoal filter.
Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.
Also, since the charcoal is a natural product, each stick can vary slightly in thickness and length but it shouldn't be an issue to fit it through the neck of the bottle. Therefore we are more than happy to replace your charcoal filter and you should receive it shortly.
We hope it helps and should you need any further assistance do not hesitate to contact us.
Kind regards,
Black+Blum
Good product
Good product. Delivery was prompt and as expected
15. Mai 2017
Bewertung ohne vorherige Einladung
Beautiful design and makes a difference …
Beautiful design and makes a difference as advertised to the water quality. I now have 4 of the plastic bottles. Have already recommended to all my friends <3
9. Mai 2017
Bewertung ohne vorherige Einladung
Poor customer service- item arrived damaged no response from them yet
I ordered 3 x Charcoal sticks and 2 out of 3 arrived snapped in half. They sent the item in a jiffy bag. I emailed them to ask for a replacement but still haven't had a response. The lady on the phone didn't seem to sure about replacing. Its a shame as I love my water bottle but certainly won't be continuing to buy anything from them again with such poor customer service. Really disappointing.
4. Mai 2017
Bewertung ohne vorherige Einladung
Antwort von Black + Blum
Hi Kimi,
We are sorry to hear the issue you have had with your charcoal filters.
According to our warranty policy we ask for pictures prior accepting any returns or exchange. Since you have sent a picture showing your issue please note that we are more than happy to replace your charcoal filters.
Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.
Please note that the broken charcoal will still perform its job perfectly well, and will filter your water the same way the long stick would have done.
Also,you are still able to drink from your bottle if the charcoal has unlocked itself or if that has split into pieces since there is a little curve at the top of the bottle which would help prevent the charcoal from falling out while you are drinking.
We hope it helps and let us know if you have any questions.
Thanks and kind regards,
black+blum
I have ordered three replacement bottle …
I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is not going to break in transit. Considering that these bottles are supposed to help reduce waste this amount of useless packaging beggars believe.
4. Mai 2017
Bewertung ohne vorherige Einladung
Antwort von Black + Blum
Hi Miss M Heiligenstadt,
I'm really sorry to hear how your parcel was packed.
Please note that we are always trying to improve and as an eco-friendly company we try to reduce waste on as much as we can. We really appreciate your feedback but we would like you to know that we will always priorities cardboard before plastic.
We will contact our warehouse in order to investigate and make sure the right packaging is used in the future.
Should you have any further feedback do not hesitate to contact us at askme@black-blum.com.
Many thanks and kind regards,
black+blum
great product
great product, packaging very good . I will buy of you again.
28. April 2017
Bewertung ohne vorherige Einladung
Love the design but unhappy with the …
Love the design but unhappy with the plastic insert, thought the one i had was damaged so i ordered a replacement and that was the same
26. April 2017
Bewertung ohne vorherige Einladung
Antwort von Black + Blum
Hi David,
We are really sorry to hear the issue you have had with your Flower Loop insert.
Please note that we have emailed you to get some more information regarding this issue in order to inform our suppliers of any flaws.
We are always trying to find ways to improve and we want to make sure it will not happen again.
It would be great if you could get back to us and we will give you the assistance required as soon as possible.
We look forward to hearing from you.
Kind regards,
black+blum
Classy product (eau carafe) …
Classy product (eau carafe) which looks good on the table as well as being environmentally sound. Makes London water tasty! I use one myself and ordered another as a present for a friend on line. It arrived promptly and in good condition, friend happy with the gift!
24. April 2017
Bewertung ohne vorherige Einladung
Quality products
Quality products, fast delivery, good value for money
18. April 2017
Bewertung ohne vorherige Einladung
great product
14. April 2017
Bewertung ohne vorherige Einladung
Items were much smaller than I was exp
14. April 2017
Bewertung ohne vorherige Einladung
Antwort von Black + Blum
Hi David,
Thank you for your purchase.
Please note that our charcoal filter measure 12 cm and can perform its job perfectly up to 1.1 L of water.
Binchotan active charcoal has been used in Japan as a water purifier since the 17th century. It reduces chlorine, mineralises the water and balances the pH. Our binchotan active charcoal can be used for up to 6 months and amazingly recycles for many different uses after this.
We hope you enjoy your item and should you have any further questions do not hesitate to contact us directly at askme@black-blum.com.
Thanks and kind regards,
Black+Blum
Fast shipping
Fast shipping, product in excellent condition
5. April 2017
Bewertung ohne vorherige Einladung
Great idea of having spare parts
Great idea of having spare parts ! Thank you very much!
30. März 2017
Bewertung ohne vorherige Einladung
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