I very rarely write reviews although in this case the company response to my issue was exemplary. Genuine and proactive Customer Service like it used to be! My issue was with a damaged silicon seal on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unreasonably GOOD customer support from this company. We've thoroughly enjoyed all of their meal prep kits and solutions as well. Ordered some glass and stainless steel sets. Have been using them non-... Mehr ansehen
This is my 3rd purchase in 3 years my water has never tasted so pure plus my white good, i.e., kethke , iron, and coffee machine have never needed descaling since the purchase of these little magic c... Mehr ansehen
I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Arbeitsplatten
- Geschäft für Modeaccessoires
- Outdoor-Sportgeschäft
- Großhändler für Sportartikel
Vom Unternehmen geschrieben
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fantastic customer service!
Fantastic customer service. Had an issue with a broken bottle top. Very helpful and efficient in resolving the problem. Couldn’t be happier with the outcome.
Bought and fitted a kitchen from…
Bought and fitted a kitchen from Magnets 7 years ago. It has 4 1000mm cupboards, which have up and over doors operated by 2 Blum hinges. The hinges started to fail; meaning the door slammed shut rather than soft closed. Contacted Magnets in Christchurch who although helpful said the part was no longer available. I then rang Blum in Milton Keynes and their technical department. Got a brilliant response as they sent me two new pistons for the hinges plus advice and a video on how to install them, didn't charge me a penny, sent a few helpful emails and great friendly advice when speaking on the phone to them. Fitted the pistons in the hinges in seconds and door works perfectly. Couldn't be more helpful or better.
Really great quality products for…
Really great quality products for modern living and working environments. I would highly recommend.
The rubber lid gets mouldy! Black+Blum don't help!
The plastic/rubber lid gets mouldy and doesn't clean off. When I asked Black + Blum how to clean or if they could replace they told me to buy a new one! This is a really bad service for something which should be considered a premium product.
My order arrived a week after ordering
My order arrived a week after ordering. This was fine as I wasn't in a particular rush. However, in that particular week I was a sent an email by the courier, saying my item would be delivered the next day but then a second email the day after saying it would be delivered the day after that, which was a bit confusing. Besides this, the item was well packaged and didn't come wrapped in any unnecessary plastic. Having used it for a while now, I'm very happy with the quality of the product.
Excellent quality
Excellent quality, quick delivery. I can see I'll be expanding my collection of B+B gear!
Fantastic service
Fantastic service, product received quickly and in great condition.
Beautiful product
Beautiful product, filters water well. I was pleased that the packaging used to deliver the bottle was all recyclable.
Purchased replacement lids
I popped onto buy a replacement lid for my water bottle and it was easy to do and turned up quickly in the post.
Excellent service and I love my…
Excellent service and I love my product. Clean water in a natural way!
Very good very fast
Good quality products
I got an Eau Good water bottle from Black + Blum 6 months ago. I use it every day. The water tastes good and it looks quirky. I like the fact that I use fewer disposable plastic bottles. My one quibble is that my bottle is slightly dented and the charcoal sometimes slips out of position. It's satisfying the put the silicone and cork stopper in the top of the bottle, but it does sometimes drip from the cap.
charcoal filter doesn't do the job
I have a Black Blum charcoal filter water bottle. The bottle as such is fine (although I find the design uncomfortable because of the fat bottom of the bottle that doesn't fit in any holders), but the charcoal filter does not work. I have the bottle for 2 weeks now, keep testing, always leaving the water for at least 8 hours, and the water still tastes just a tiny bit better than straight from the tap. I also keep tap water in an open glass jug on the kitchen counter (very simple method to evaporate chlorine, and costs you nothing) and it tastes better than the water with the charcoal filter!!! And unfortunately I purchased the bottle in an open-air festival and didn't get a receipt, otherwise I would return it.
some issues..
I really like the design and concept of this product but have had a couple of issues with the two I purchased.
One of the Charcoal pieces was snapped inside the packaging, meaning that it's not usable.
After keeping a bottle in the fridge overnight, the plastic part at the top (either the mouth piece, or the screw on part around the mouth piece) has absorbed some of the aromas of the food in the fridge, meaning that over a week later my water comes with a blast of garlic and thyme!
Great products, fast delivery and good customer service
Great products, fast delivery and good customer service. Won't be my last order!
I like the taste of the water from the…
I like the taste of the water from the Black + Blum water bottle but part of the filter system keeps falling apart.
Juice it up
The product is great the new design works, as a kickstarter for this product, information on delivery became absent, as there were some delivery delays.
Pleased to have the new Eau good duo.
my new eau good duo water bottle
Just received my new eau good duo water bottle, on time, in perfect condition and ready to use. Looks great!
Fantastic product and delivery…
Fantastic product and delivery communication. Highly recommend...no more throw away plastic single use water bottles in our household.
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