Absolutely nothing to do with Scandi merch or experience. This is a mass produced plastic product, made in China, factory to customer via a web order, which is why returns are not encouraged. Compton... Mehr ansehen
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Das sagen Bewerter
I bought a pair of cloud sanders and I love them so much I have bought a second pair and a pair slippers and a pair of the cloud flip flops for next summer... So comfy! And I am actually wearing one... Mehr ansehen
Great sliders I have almost in every colour for myself and my teen daughters . They are lovely and some reviews suggest they are cheap, my oldest pair is two years old and still plenty of life in th... Mehr ansehen
Bought 4 slippers - buy 1 get 1 free - and received 10 Nordic socks cost free, they were Xmas gifts and everyone loved them especially the socks. Unfortunately some socks didn’t fit so have ordered mo... Mehr ansehen
Unternehmensdetails
- Fußpflege
- auch in
- Bekleidungsgeschäft
- Geschäft für Modeaccessoires
- Jugendmodegeschäft
- Schuhgeschäft
- Stiefelgeschäft
Vom Unternehmen geschrieben
Discover our Nordic clothing and accessories. Find our 2 best-sellers: Nordic socks and Cloud Sliders. Choose Bjorgk for a colourful, modern and comfortable look!
Kontaktinformationen
International House, 12 Constance Street, E16 2DQ, London, Vereinigtes Königreich
- +442045365922
- info@bjorgk.com
- bjorgk.com
3,6
Akzeptabel
3369 Bewertungen
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Hat 3 % seiner negativen Bewertungen beantwortet
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Good product, good customer service
Shopping on the website is easy and ongoing promotions as well as payment options makes for a pleasant experience. Delivery times leave to be desired but the sliders themselves are really good and help with my foot pain.
I placed an order in December and as expected it was lost in the processing mayhem. When I queried it I received an immediate response and later a confirmation of dispatch. I also received some socks, which I assume by way of apology for the delay.
They are very quick to replace a product if it doesn't meet expectations, which is always welcome.
The only issue I would say (probably me being naive) is that I didn't expect them to be from China. But we have to resign to the fact that almost everything is.
Altogether a good experience so far, and I have been and will be back for more.
1. Januar 2025
Bewertung ohne vorherige Einladung
Goid Product communication and delivery poor.
Bought these as a present and recipient is more than happy with them. However, delivery and correspondence could be better. Ordered mid December on 23rd realised had no further correspondence. Emailed them and received a reply within an hour that it was being looked into. Email 24th saying processed unfortunately did not receive item until the New year. Would pribably purchase again but would alliw at leadt a month for delivery...
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Mark,
Here’s a response you can use:
---
Thank you so much for your feedback, and we’re thrilled to hear the recipient is happy with their gift! We truly apologize for the delay in delivery and any communication issues you faced. We understand how important timely delivery is, especially during the busy holiday season. While we did our best to process orders as quickly as possible, we appreciate your understanding and patience as some delays were unavoidable. We value your support and hope to serve you again in the future. As you suggested, allowing a little more time for delivery during busy periods is a great idea!
Warm Regards,
Bjorgk Team
Love the slippers
Love the slippers! Size can come up slightly small but do stretch. Socks are lovely! I suffer with planter so all the products really help with feet pain.
13. Januar 2025
Bewertung ohne vorherige Einladung
Absolutely love my slippers
Absolutely love my slippers! I’ve been suffering with plantar fasciitis so thought I’d give these a go… at first I didn’t think much of them but now can’t be without them! I just wish they were washable.
28. Dezember 2024
Bewertung ohne vorherige Einladung
Beautiful product and great service
Beautiful product and great customer service. Unfortunately the sizing was too small for me, but the team at Bjorgk couldn’t have been more helpful.
6. Januar 2025
Bewertung ohne vorherige Einladung
Not worth the money, cheap-feeling and uncomfortable.
4 pairs of slippers bought as gifts for Christmas. Not memory foam at all. You can feel the hard plastic of the casing through the soles. The sizing is very small. These just feel like cheap copies. Not at all worth the money, even on a deal.
25. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Janice,
Thank you for sharing your feedback regarding the slippers you purchased as Christmas gifts. We sincerely apologize for any disappointment caused by your experience.
We aim to provide products that meet the highest standards of quality and comfort, and we regret to hear that the slippers did not meet your expectations in terms of sizing or support. Please know that we take your concerns seriously, as customer satisfaction is very important to us.
If you would like to explore options for an exchange or return, we’d be happy to assist. Kindly let us know, and we’ll guide you through the process.
We truly value your input as it helps us improve, and we hope to have the opportunity to restore your confidence in our brand.
Warm Regards,
Bjorgk Team
Love these products buy every year and…
Love these products buy every year and the customer service is excellent too
23. Dezember 2024
Bewertung ohne vorherige Einladung
This is one of the best purchases I…
This is one of the best purchases I made. Items I got lovely will last a long wear and the free gift not expecting so many nice pairs of socks. Very good quality. Many thank yous love these and I will my purchase again. Many thanks
3. Januar 2025
Bewertung ohne vorherige Einladung
UK address is a sham
UK address is a sham. Its a tiny flat near the airport with 1577 other business registed there and on further investigation is for the website only, but clearly there are no businesses operating from that address.
This is an asian based company. Cheap slippers that compress flat so quickly you might as well be walking barefoot and most definitely do not help with foot/heel pain as advertised.
Came 3 weeks after ordering in a ridiculous amount of plastic packaging.
Very much regret this transaction.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello MJ,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your disappointment with your recent order and would like to address your concerns.
Firstly, we understand your frustration regarding the address and shipping origins. While our office is registered in the UK, our warehouse and production facilities are based in Asia. This setup allows us to provide products at competitive prices, but we acknowledge that it might create misunderstandings. We will review how we communicate this information to ensure greater transparency.
Regarding the quality of the slippers, we regret that they did not meet your expectations. We strive to provide products that offer comfort and support, and we apologize if these fell short of what was advertised. Your feedback will be passed on to our product team to address the quality issues you’ve raised.
We’re also sorry to hear about the excessive packaging and delivery delays. These are areas we are actively working on improving, and your input will help guide us in making necessary changes.
If there is anything we can do to assist you, such as exploring a return or exchange, please do not hesitate to let us know. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Thank you again for bringing this to our attention.
Warm Regards,
Bjorgk Team
Late arrival
These were meant for a Christmas present and arrived very late. Ordered on 12th December and they arrived next year on Jan 4th. The parcel was packaged really poorly and cheaply. Just tape slapped around a bag.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Tranquility,
Thank you for sharing your experience with us. We sincerely apologize for the delays and any inconvenience caused.
We understand how frustrating it must have been to have an order intended as a Christmas gift arrive after the holidays. The holiday rush created some unexpected challenges in processing and delivery, but we recognize that this does not excuse the late arrival.
We’re also sorry to hear that the packaging did not meet your expectations. Proper and secure packaging is important to us, and we will address this feedback with our team to ensure better quality and care moving forward.
We value your feedback and appreciate the opportunity to improve.
Thank you for your patience and understanding.
Warm Regards,
Bjorgk Team
Very happy with my purchase
Very happy with my purchase
7. Januar 2025
Bewertung ohne vorherige Einladung
I purchase 3 slippers
I purchase 3 slippers. 3 for 2 so was a good deal. Very happy with the items except that it arrived very late, was meant a Christmas Presents but it arrived almost New Year. I purchase them on 10th December.
6. Januar 2025
Bewertung ohne vorherige Einladung
These slippers have been a godsend for…
These slippers have been a godsend for my plantar faciitis so I ordered more while it was BOGOF. So comfy!
1. Januar 2025
Bewertung ohne vorherige Einladung
Shocking customer service
Shocking customer service. Would give these guys zero stars if it were an option.
Placed an order on December 2nd (Christmas gifts) and they did not arrive until December 30th.
With all of the social media posts and marketing to generate Christmas sales, clearly getting sales is more important to them than fulfilling those orders.
The items that did arrive are not worthy of gifting. Cheap and tacky and clearly a "made in China" product. The companies branding is on the packaging only, not on the product which is a give away of these being mass produced for multiple companies. This is not a "boutique" brand or product line which is what their marketing alludes to.
Dishonest in their marketing, quick to take money yet slow to dispatch, dreadful in their customer service.
Save your money and take your custom elsewhere to brands that actually care about what they do.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Kristen,
Thank you for taking the time to share your concerns. We deeply regret that your recent experience with our service and products did not meet your expectations.
We sincerely apologize for the delay in receiving your order, especially as it was intended for Christmas gifts. Our team faced unexpected challenges with stock and delivery timelines during the busy holiday season, and we recognize the inconvenience this caused.
Regarding your feedback on the products, we are sorry to hear they did not meet your standards. While our packaging reflects our branding, we partner with trusted manufacturers to bring unique items to our customers. However, your perspective on this matter is invaluable, and we will use it to assess how we communicate about our products in the future.
Customer satisfaction is our top priority, and we are disappointed to have let you down. If there’s anything we can do to address your concerns—such as discussing return or exchange options—please don’t hesitate to let us know.
We appreciate your feedback and hope for the opportunity to make things right.
Warm Regards,
Bjorgk Team
Terrible
Terrible. I will not use these again. My order took 15 days to arrive and the communication was awful. They just passed the responsibility to the courier and was not interested in helping resolve. Not even offered any compensation.
4. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Jason,
We sincerely apologize for the inconvenience and frustration you experienced with your order. The delay was due to unexpected stock issues on our end, and we understand how this impacted your experience. While we're glad to know your order has now arrived, we regret that our communication didn’t meet your expectations.
Your feedback is valuable, and we’ll use it to improve our processes and ensure better service in the future. If there’s anything we can do to make this right, please don’t hesitate to let us know. Thank you for bringing this to our attention.
Warm Regards,
Bjorgk Team
I would give a zero if possible as…
I would give a zero if possible as slippers ordered but no order confirmation or slippers received, but payment taken. Trying to contact but seems to be no contact or customer service for this company.
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Ann,
We sincerely apologize for the inconvenience and frustration you experienced with your order. The delay was due to unexpected stock issues on our end, and we understand how this impacted your experience. While we're glad to know your order has now arrived, we regret that our communication didn’t meet your expectations.
Your feedback is valuable, and we’ll use it to improve our processes and ensure better service in the future. If there’s anything we can do to make this right, please don’t hesitate to let us know. Thank you for bringing this to our attention.
Warm Regards,
Bjorgk Team
Non existent customer service
The slippers are fine, but the despatch times, and customer communication is really poor. If anything did go wrong, I don't think you'd get much help from them. Tok them over three weeks just to dispatch my order with no communication from them and when I contacted them about it, it took ages for them to get back to me with no apology.
4. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Ma,
We sincerely apologize for the inconvenience you’ve experienced. The delay in dispatch was due to stock issues, and we regret the lack of communication regarding this. Additionally, we apologize for the delayed response from customer service. We’ve been dealing with an influx of emails, but we understand that this doesn’t excuse the delays, and we’re actively working to improve our response times.
Your feedback is important to us, and we’ll use it to improve both our service and communication moving forward. Thank you for your understanding, and we hope to provide a better experience next time.
Warm Regards,
Bjorgk Team
Getting a REFUND is a joke
Getting a REFUND is a joke! I ordered buy two, get one free. I returned one (paid) item and the one (free) item within days of receiving. Now my money is being held hostage with other 'offers' to buy me off! I don't want a 50% return; I don't want to choose another item. Trying to use illogical 'friendly' language is not going to sway me. How stupid do you think I am? I want the money back for the one returned, paid item. Keep the free one. I'll keep the other paid item. How difficult can it be?
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Bjorgk
Hello Carol,
We understand your frustration and sincerely apologize for any confusion or inconvenience caused. Please note that with our "Buy 1 Get 1" promotion, a full refund isn’t possible if you choose to keep one of the paid items, as the offer is structured around the paired discount. However, we can provide a refund equivalent to half the cost of the paid item you returned.
If you’d like to proceed with this or have further concerns, please let us know. We’re here to help clarify and resolve this matter as quickly as possible. Thank you for your understanding.
Warm Regards,
Bjorgk Team
Well received gift
I was buying the sliders as a requested gift. So I did not have any input in the selection . The recipient was delighted even though he was wearing an identical pair at the time. He’d asked for a second pair to leave at his office so they must be good.
20. Dezember 2024
Bewertung ohne vorherige Einladung
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