I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Mehr ansehen
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Das sagen Bewerter
Lisa Morgan was so helpful she is a credit to the company such a lovely lady I’m about to start my journey today so fingers crossed for me can’t wait to feel normal again
I cannot recommend this company highly enough. For years I struggled with waking up at 2–3 a.m. every night, dull and tired-looking skin, slow recovery whenever I was ill, constant bloating and st... Mehr ansehen
Unternehmen hat geantwortet
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Kontaktinformationen
Vereinigtes Königreich
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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My experience was very informative and…
My experience was very informative and reassuring. I felt Lisa who had been my main point of contact was professional but warm and I appreciate the consistency of speaking with the same person.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
What a lovely message! We are so glad Lisa could provide the professional and warm support you deserved. We'll make sure she sees this. Thank you for trusting us with your care, we truly appreciate it!
Fantastic service …….
From first point of contact I have received nothing but thoroughly professional service. My Initial home blood test was simple to use with easy to follow instructions, followed up by my second blood test taken by a phlebotomist at time of my a time of my convenience.
My full results were explained to me and what the best treatment options were going ahead. No hard sales just good honest information.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for the lovely feedback! We really appreciate hearing that the process was easy and that you felt supported. It’s wonderful to have you with us, and we look forward to taking care of you during your treatment journey.
Disappointed as not what they seem
Although I feel my initial consultation went well , the support leading up to my blood test was poor.
Bio ID promote themselves on tailored care compared to NHS standard one size fits all. Yet when presented with a case like mine where my cycle is unpredictable they still want to do a bloodtest on a standard day that would more than likely give a false idea of what my hormones are at at any one given time. I paid for my test upfront but when asking what day should I do the test as my cycle isn't 28 days and can vary from month to month , they just wanted to do it at day 18-20m I explained but if I do this test and then my cycle starts on day 21 how will my results be correct and how can you then prescribe me accordingly. I got no response. I then decided to ask for a refund which they gladly accepted. I feel they dont want a complex case , they just want easy standard cases. This doesn't line up with them promoting themselves to be any different from the NHS. I am now still struggling on nhs hrt and feel lost for support. I really thought I had found the right company but at the end of the day they are all a business and the main goal is to make money and not really care. So disheartening that theres no real help out there , even when you pay.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling unsupported and disappointed, particularly when you were hoping to find more personalised guidance.
We aim to provide tailored care and clear communication for all patients, so we’re concerned to read about the difficulties you experienced when trying to get advice about the timing of your blood test and the lack of response you describe.
Thank you for providing the additional details. This information will help us carry out a thorough investigation, and we aim to provide you with a response within five working days. We appreciate your patience in the meantime.
Kind regards
Bio ID Team
So far so good ! Very hopeful
So far so good ! All early stages of the process have been very easy to navigate, bloods went smoothly and all has been explained in a very friendly and easy to digest manner.
So here we go … all ready just waiting for my supplies to arrive.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for the wonderful feedback! It’s great to know that your blood tests went smoothly and that you’ve felt well-supported throughout these early stages. We pride ourselves on being approachable and professional, so we're glad that’s been your experience. Your supplies should be with you very soon. We can't wait to hear how you get on!
Amazing team
Amazing team. So informative, really validating how I have been feeling. The process from the beginning has been very smooth no question has been left unanswered.
Really can wait to start my new journey.
Thankyou
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
We are so happy to hear this! Thank you for the wonderful feedback. It is great to know that you felt validated and that the process has been straightforward for you. We can't wait for you to get started on your new journey. Best of luck from all of us here!
What is the point of answering a questionnaire
This is not my first rodeo with private treatment for trt I took it for 5 years until last July when a firm on the south coast just didn’t care. So to put my health first again it was either BioID or Voy. Sadly I now wish I had picked Voy. Completed questionnaire for BioID paid for a blood test kit,received it, sent the bloods back no results provided at all just an impersonal email and statement from BioID (no phone call) they stated having checked you questionnaire in detail you now need to do another set of bloods £££££££. This industry is littered with cowboys I was hoping BioID would be different and personal. I Will be touching base with Dr Jeff now at Voy today he knows his stuff and will not be reaching deep into my pocket for countless blood tests and dragging out my much needed treatment which Wes Streeting NHS will not provide me with due to a post lottery not to be confused with the ad on the TV.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated, particularly after your previous experiences seeking treatment.
We take concerns like this very seriously and would like the opportunity to look into what has happened with your case, including the request for further blood tests and the communication you received from our team.
As we are unable to identify your account from your Trustpilot review alone, we have requested your contact details through the Trustpilot system so that we can investigate this fully. Once we have this information, a member of our team will review the details and follow up with you directly.
Thank you again for bringing this to our attention, and we hope to speak with you soon so we can look into the issues you have raised.
Kind regards
Bio ID Team
Going through my blood test results I feel happier
Having Carla go through my blood test results thoroughly really helped me to understand what is going on inside my body and if I am higher or lower with certain hormones, as well as other levels in my body. I feel rest assured I will be getting the best service and medication in order to help me feel like myself again and stop the symptoms of perimenopause.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for opening up about your experience with Carla. We can tell how much it meant to have someone sit with you, go through each result, and make sense of what’s happening inside your body. That kind of care and attention really eases the worry that often comes with perimenopause.
It’s reassuring to know you feel confident about the service and treatment ahead. You deserve to feel like yourself again, and having that clarity and support makes the journey so much lighter.
Biomed experience
Jennifer the local rep was very informative and easy to speak to. Good communication and emails along the process with a great clinical breakdown. The plans have various options to suit needs and the aftercare is pre booked over the course of your treatment to keep checking in with your progress.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for such a kind and detailed note. We are so glad Jennifer was there to make everything feel easy and clear for you. We really pride ourselves on making the clinical breakdown easy to digest! It is also lovely to hear that the pre-booked aftercare is giving you that extra bit of confidence. We truly want to be with you every step of the way, so knowing those check-ins are hitting the mark for you means the world to us.
We will be sure to share this with Jennifer and the rest of the team today as it will definitely make their day!
First Class company who care about you and your individual needs.
I would like to take this opportunity of thanking all the dedicated team at Bioidhealth especially Lisa Taggart who has been an absolute rock for me.
Such a wonderful lady who has put me at ease, listened to my needs and what I was currently experiencing.
Understands what you are going through and certainly there as a guide. Very professional, reassuring with a friendly approach who has time for you, a very special lady.
Ladies if you are in the grips of hormonal changes and everything that comes with it. Please do yourself the honours and book a consultation.
You are worthy of getting the best and this company is that.
From my first consultation with Lisa she listened to everything that I had been through. I have spent a absolute fortune on alternatives, seeing specialists regarding menopause but not one has been like Bio ID
Bio ID is up there as a first class service. Providing you with the correct up to date information to make an informed choice.
Most of all getting a thorough baseline of where you are at re blood test.
Then creating hormones and vitamins to you own individual needs.
This has never been performed for me and this has failed me on living a so called normal life.
A phlebotomist was booked to do a home visit, now you don’t get that anywhere else.
Four days later an appointment to discuss my outcome.
A tailor made plan for you is then created based on your own results.
Where before I have been prescribed the bog standard HRT and even that was wrong.
Lisa is always there for you and that what is so reassuring to know.
You can’t put a price on health and to get your own in order to function properly is a paramount. Menopause has been a battle for me. I shall be updating again on my progress.
Thank you once again.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this. Your message genuinely means a lot to all of us.
We’re especially touched by what you said about Lisa. She truly cares about the people she supports, and knowing she’s been such a steady presence for you during a really difficult time is so important to hear. Feeling listened to and understood can make such a difference when you’ve been struggling for so long.
It also means a great deal that you felt the personalised approach stood out. Taking the time to really understand your history, arranging home blood tests, and creating a plan tailored specifically to you is exactly how care should feel. After everything you’ve been through and the money you’ve spent searching for answers, you deserved something that finally felt right.
Menopause can be exhausting and overwhelming, and it takes strength to keep looking for support. We’re so glad you found us, and even more glad that you no longer feel like you’re fighting this alone.
Thank you again for your trust and your kind words. We’ll be right here with you, and we look forward to hearing how you continue to get on.
It's Horrible
I can say it's absolutely not acceptable.
I did payment and planning to get blood test, but by family reason I was requesting to cancelation and refund by the low with advance and it's still wail, almost 1 months to go.
I have not received anything from them, neither services, nor boxes, nor anything else, to put the refund under consideration and drag it out for so long, then they justify themselves by saying that it will take a long time between the banking system, but we all know very well that nowadays everything happens very quickly and efficiently if you want it to and make it happen.
And they are wasting time so as not to give me my money back.
So , everyone, before to do with them algo, pay treatment or test or cooperate with them - think twice, because by my experience it will be a big problem, stress and another health issue in your life.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re truly sorry to hear how frustrating this experience has felt for you, particularly during what sounds like a difficult time for personal reasons. We understand how important it is to receive clarity and timely updates when it comes to refunds.
After carefully reviewing your patient record, we can confirm that your refund was processed in line with our Terms and Conditions, which were shared with you at the time your cancellation and refund request was made. As soon as your request was received, it was handled in accordance with our standard procedure.
We have also contacted you directly to provide confirmation that the refund has been issued and to clarify the expected timeframe for the funds to appear in your account. While we completely appreciate that many payments seem instant nowadays, refund processing times can vary depending on the banking provider and payment method used. Unfortunately, once the refund has been released from our side, the exact timing of when it becomes visible in your account is determined by the banking system.
We would never intentionally delay or withhold a refund, and we’re sorry that this situation has caused you additional stress. If you have any further questions or would like us to provide confirmation of the transaction again, please don’t hesitate to reach out to our support team directly, we are always here to help.
Kind regards
Team Bio ID
A great help to find out the cause of my health issues.
It was great to have a friendly and professional advice regarding my health condition.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for your kind words! We're really glad to hear that you felt supported and that the advice was helpful. It means a lot to us to be part of your health journey, and we’re always here if you have any questions or need further guidance.
From the initial online meeting to now…
From the initial online meeting to now taking my meds, the process has been professional and smooth. Lorraine was very helpful throughout and it’s really helpful to talk to someone who has been in the same boat. Understanding and empathy go a long way. As I live in a rural area, I even had my blood test done at home. I’ve been taking my meds for a week and my pain has reduced dramatically and my brain fog has gone. I feel I am present in life now and not watching from a distance. I can’t wait to see which symptoms reduce next. Thank you, thank you it’s good not to have to fight on your own anymore.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing your experience! It’s wonderful to hear how smoothly everything has gone from your first online meeting to starting your medication. We're glad Lorraine could provide support and empathy. Having someone who understands really does make a difference.
It’s great that the home blood test worked out for you, and even better to hear that your pain has decreased and your brain fog has lifted. Feeling present in life again is such a big milestone, and we're excited for you to see which symptoms improve next. You deserve to have support on this journey, and it’s heartening to hear it’s making such a positive impact.
Quick delivery easy to use blood test
22. Februar 2026
Antwort von Bioidhealth
Thanks for your feedback! We’re glad to hear you found the blood test easy to use and appreciated the quick delivery.
Extremely poor service
Extremely poor service. Multiple failed blood test appointments, constant chasing for updates, and minimal treatment provided despite paying hundreds of pounds. Communication was inconsistent, and overall the experience did not meet expectations. This is still ongoing and I have never dealt with a company with such bad customer service. We come to you for help and support but this experience has been so stressful.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for your review. We have checked our records and can confirm that you are currently liaising with our team to find a suitable resolution.
Please be assured that we will continue working with you to reach an appropriate outcome and appreciate your ongoing cooperation while we resolve this matter.
Kind regards
Bio ID Team
Scam Upsell Sales Company
Exactly as per another review below. This is just an upsell scam company!!!
My experience exactly the same as below. Paid for a discounted rate, sent my blood in, and now expected to pay for another test, no release of results unless I pay another £150.
The company will now respond with we want to make a better clinical decision, before locking you in to a load of other rubbish. I’m well versed in my bloods, all my issues, and like the other reviewer below, can read my own bloods and make an informed decision.
I had a much better test and service from Numan, without all the rubbish responses I’ve read from the company below. I will be taking this further and reporting them as medicine and sales tactics should not be mixed with the emphasis on rip off sales.
I paid for something, provide it! It’s very straightforward.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has left you feeling frustrated, as this is certainly not the impression or level of service we aim to provide.
We would like to clarify an important clinical point regarding our testing process. For laboratory diagnosis of testosterone deficiency, the 2017 British Society for Sexual Medicine (BSSM) guidelines on adult testosterone deficiency require two serum testosterone measurements taken on separate occasions. These samples should ideally be collected between 7–11am and in a fasting state where possible, as testosterone levels naturally fluctuate throughout the day and can be influenced by several external factors.
For this reason, the initial blood test is designed as a screening test only. Its purpose is to identify patients who may be suitable to progress to a second, more comprehensive blood test panel. The first test alone cannot clinically diagnose testosterone deficiency, and requesting confirmation testing is a medical safeguard rather than an upsell or sales tactic. This approach ensures that any treatment decisions are made responsibly, safely, and in line with established UK clinical guidelines.
As a clinician-led HRT/TRT service focused on optimising hormone health, interpreting blood results accurately is a key part of your care. Your clinician will carefully assess your results alongside your medical history, symptoms, and current medication to provide a clear, safe, and personalised interpretation. This helps ensure that any treatment decisions or adjustments are appropriate and clinically sound, and that you have the opportunity to ask questions and fully understand what the results mean for you. For this reason, we share your blood test results with you directly following your consultation, once they have been reviewed and explained by a clinician. This approach supports safe, high-quality care and ensures you receive the most accurate and meaningful explanation of your results, rather than numbers without clinical context.
We appreciate that many patients are knowledgeable about their own health and results, and we fully respect your right to seek care through a provider that best suits your preferences. Our intention is never to create unnecessary costs, but rather to ensure that clinical decisions are evidence-based and medically appropriate.
If you would be open to it, our patient support team would be very happy to discuss your concerns further and review your experience in more detail so we can continue improving our service.
Thank you again for your feedback.
Kind regards
Bio ID Team
Saved My Life
I can't thank or recommend them enough. I felt like I was dying and couldn't even get an appointment for my symptoms with an NHS doctor, never mind any help or treatment.
I saw an advert on Facebook about the symptoms and I thought "Yes! That's exactly what I'm experiencing!" So I contacted them for a video consultation. They were so supportive and helpful and arranged a blood test, which we then thoroughly reviewed and set up a HRT and supplement plan. I went for the full package, as I was so impressed by them and wanted to give them and myself the best chance we could to try and get me out of the miserable, painful, foggy waking nightmare that is perimenopause.
When I say they saved my life, it's not really hyperbole.
The service they have provided me is exceptional - this is what women's healthcare can and should be like.
My symptoms have either gone completely or dramatically reduced. I was so ill before for years, it's literally been life changing for me. I have been getting treatment for about 9 months now. I'm 45 years old.
Please do this for yourself and let them help you. You will not regret a penny and wish you did it sooner. I will certainly be signing up for however long I need to.
My sincerest thanks to the amazing people of BioID Health 🙏
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this with us. Reading your story really moved us. It’s clear how much you’ve been through and how tough things were before finding the right support. We’re so happy that we could help and that the treatment has made such a real difference in your life. It’s amazing to hear how much your symptoms have improved and how much more like yourself you feel now.
Stories like yours really show the power of compassionate, personalised care. We hope it encourages others going through the same struggles to reach out and get the help they need. You truly deserve this relief and support.
It’s wonderful to hear how life changing this journey has been for you. Thank you again for sharing your experience with us.
These people are awful!
These people are awful! My previous experience with Re-Enhance in Hale was amazing and I achieved my optimum Testosterone Levels through a cream product. Their(BIOiD) product wouldn't dispense properly and was an awful texture that wouldn't absorb. Nobody wants to help as soon as they've had your money. Don't go anywhere near them if you value your health!!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
We’re really sorry to read that you feel this way and appreciate you taking the time to share your feedback.
We have looked carefully into your case and can confirm that the appropriate investigation steps were followed in line with our clinical and customer care procedures. However, we completely understand that you are unhappy with your experience, particularly regarding the product dispensing and texture, and we’re sorry this did not meet your expectations.
Your request for a refund will now be reviewed in accordance with our Terms and Conditions. If there is any additional information you would like us to take into account as part of that review, please do reach out to us directly so we can ensure everything is considered.
We always aim to provide both safe clinical care and high-quality products, and we regret that this was not your experience on this occasion.
Kind regards
Bio ID Team
Great team and service 👏
The team is so great. I cannot believe they were so nice. I had two follow up appointments with Miss Chantel Francis in the same day and she was so nice and patient and sooo calm.
Also, admin team is marvelous ( some names, Anna and Julie), I called and left a message. They came back to me quickly and explained what they are going to do. They are really good team 👏 👍 I would recommend them to my friends 🧡
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this! We’re so happy to hear that Miss Chantel Francis made your appointments feel calm, patient and supportive. She really cares about each person she sees. It’s also wonderful to hear that Anna and Julie from our admin team could get back to you quickly and explain everything clearly.
It really means a lot to us that you’d recommend our team to your friends. Hearing that our care has made a difference for you genuinely makes our day. Thank you again for taking the time to share your experience.
I felt heard listened to and could ask…
I felt heard listened to and could ask lots of questions without judgement . All of which were answered in a way that made me feel we were on the same page .
The company is very up to date with the lastest science & holistic in its approach . Jenifer was really warm & professional the communication was excellent with keeping in touch , getting me appointments ect . Could not be more delighted with the service . I spent the whole day literally sighing with relief feeling someone could finally take some of this complex task & weight from me . Thsnkyou .
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Wow. Thank you so much for taking the time to share this.
Reading this honestly means a lot to us. We’re so glad you felt heard, supported, and able to ask questions openly. That’s exactly how it should feel. No judgement, just real conversations and clear answers.
Jennifer will be so happy to hear this. She truly cares, and it shows.
We’re really grateful you trusted us with something that’s felt heavy and complex. Thank you for letting us be part of your journey.
Knowledgeable and Understanding
Knowledgeable, Understanding, listened to me.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
That really means a lot, thank you. We truly appreciate you taking the time to share that. We always want our patients to feel heard, understood, and supported, so knowing that you felt listened to and cared for makes us very happy.
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