I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Mehr ansehen
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Das sagen Bewerter
Lisa Morgan was so helpful she is a credit to the company such a lovely lady I’m about to start my journey today so fingers crossed for me can’t wait to feel normal again
I cannot recommend this company highly enough. For years I struggled with waking up at 2–3 a.m. every night, dull and tired-looking skin, slow recovery whenever I was ill, constant bloating and st... Mehr ansehen
Unternehmen hat geantwortet
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Kontaktinformationen
Vereinigtes Königreich
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
4,0
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575 Bewertungen
Bittet Kunden um Bewertungen
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Hat 95 % seiner negativen Bewertungen beantwortet
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Avoid at all costs
Avoid at all costs
In addition to below they haven't responded to the escalation organisation, who've had to reach out to them again - mediation is a fundamental part of their CQC membership duties.
I waited for a refund from 4th December to 16th February.
They moved my blood retest from 10 to 16 weeks so that I would have to pay for another 3 months even though I had NO IMPROVEMENT whatsoever and I was contracted at 8-10 weeks.
They didn't respond to my complaint within their timescale and the escalation route they had was non-existent.
They kept my bank details, including CVC code on an open recording and have had to report themselves to the ICO because of it (I still haven't had proof that they did this).
They responded to my complaint saying I'd have to take them to court, rather than giving me escalation rights.
I requested a SAR which was incomplete - they had just happened to have lost the recordings I'd need for a court case - but the notes didn't start until well into my relationship with them. the notes weren't complete (calls to me hadn't been recorded in the notes) and there were discrepancies between the notes and other paperwork.
The SAR was sent in such a way that it took me a week to compile, calls had reference numbers and no dates, multiple copies of irrelevant information.
Also you probably won't speak to a doctor, this is a NURSE led practice with doctors in the background.
4. April 2026
Bewertung ohne vorherige Einladung
From the first moment I spoke to Lisa I…
From the first moment I spoke to Lisa I realised that,I was finally going to get some answers to why I was as feeling rubbish. After trying HRT and then ,buying every supplement ever made for perimenopause I was beginning to think that my life was destined to be like this forever broken. Tests showed that pretty much ever hormone was low to non existent so now wonder I was not a functional human. Started my supplements and I await to see the results. I know it’s going to take some time but I’m hopeful I’m on the correct path
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a lovely review! It is wonderful to hear that you’re finally feeling hopeful after such a long journey. Dealing with perimenopause is exhausting, so we are truly glad Lisa could provide that turning point for you.
Seeing those test results can be a shock, but it’s often a relief to finally have an explanation for why you’ve been feeling so rubbish. Now that we know exactly what your body needs, we can focus on getting you back to feeling like yourself again.
Please be patient with yourself as your body adjusts, but you are definitely on the right path. We’re all rooting for you and can’t wait to hear how you're getting on!
Extremely helpful and empathetic to how…
Extremely helpful and empathetic to how I am feeling can’t wait to start my journey and feel like my old self.
Would highly recommend
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
It is so wonderful to hear that you felt supported and understood during your journey with us. We truly appreciate you taking the time to share such a kind review.
Knowing that you are excited to start this next chapter and get back to feeling like your old self really means the world to our team. We are fully committed to supporting you every step of the way as you move forward.
Thank you for your high recommendation, and we look forward to seeing you again soon!
Great experience so far
Great experience so far , blood tests done locally to me and all other correspondence done by zoom call . Very informative and no pressure to commit to anything. Everything explained well by friendly people 😊
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
We really appreciate your feedback! It’s great to know that you enjoyed the experience and felt well-supported by our team. We believe everyone should have the time and information they need to make the right decision for their health without any pressure. Thanks again for sharing your experience!
Very informative but far too expensive
Very friendly and informative call with Jennifer, however the plans and bloods and sadly far too expensive!!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found your call with Jennifer friendly and informative. We understand that our pricing may not suit everyone, and we appreciate your honesty. Our fees reflect the comprehensive nature of the service, including the personalised plans, bioidentical prescriptions bespoke to your individual needs and detailed blood testing we provide.
That said, we completely understand that this may not be something you wish to pursue at this time. Should your circumstances change, we would be more than happy to support you in the future.
Thank you again for your feedback, and we wish you all the best.
Kind regards
Team Bio ID
Antwort von Bioidhealth
We’re sorry to hear about your experience and understand how frustrating this must have been.
We’d really like to look into this for you and make things right. Could you please provide us with a few more details, such as your full name and email address, the date and time of the scheduled call, and the method of the request of the call back.
Once we have this information, we’ll investigate what happened and get back to you as soon as possible.
Update:
Unfortunately, as you have not responded to our request for further information, we are unable to look into this for you. If you would be able to provide us with some additional information to help us identify your record on our system, we would be happy to investigate and provide an in depth response.
We look forward to hearing from you soon.
Kind regards
Team Bio ID
Feeling so much better
After 3 years of going to my GP and not feeling myself, trying different HRT and the GP not understanding how I'm feeling. I made an appointment for a consultation with Bioid health. It was the best thing I have ever done and I wish I had contacted them sooner. I had a consultation with Chelsea who was really understanding, friendly and supportive, she knew exactly how i was feeling. I then had blood work done and another consultation with Pazy who is a clinician. He explained all my blood results to me and went through everything thoroughly in a way that i understood. I decided to purchase the HRT and within a week I started feeling " normal" I have been on the medication 3 weeks and I'm alot calmer, I'm not emotional, less irritable, my body isn't aching, I can think straight, i have energy. My libido is coming back. I'm 54 and I'm starting to feel like i did in my 20's. I would certainly recommend Bioid Health.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing your incredible journey with us. Reading that you are starting to feel like you did in your 20s actually gave us chills!
It sounds like it has been a very difficult three years for you, and we are just so glad you finally found the clarity and support you deserved. We'll be sure to pass your lovely comments on to Chelsea and Pazy. They both take so much pride in making sure our patients feel heard, so they will be absolutely thrilled to know they made such a positive impact.
We are so happy that you are feeling like yourself again after only three weeks. Enjoy that newfound energy and the relief of being ache-free! You’ve certainly earned this, and we are honoured to be a part of your health journey. Thank you for being part of the BioID family!
Constant sales calls
Keep trying g to call mento force another sales call for blood results. Do they not.understand No means no. The costs are too high.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for your feedback, and we’re sorry to hear that your experience has felt frustrating.
Our team reached out because you had previously contacted us for support, and we want to ensure that every patient receives the most appropriate care and guidance based on their needs, including discussing any important results. That said, we completely respect your decision and understand that you do not wish to proceed with our service.
We sincerely apologise if our follow-up felt excessive or unwelcome. We have now removed your details from our marketing and contact lists, and you will not receive any further outreach from us.
Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Kind regards
Team Bio ID
The best decision I’ve ever made
Getting in touch with Bio ID has been the best decision, for the last 18months I’ve felt exhaustion like I’ve never felt before. My mental health has been on the floor and I’ve stopped making plans, having fun or enjoying mundane things I used to love. Lisa has been such a kind, considerate and supportive person to take me through the whole process. Not just that but has given me a full, up front idea as to how the process works, timings and costs every step of the way to make it so much less stressful. The blood test results were quite different to what I was expecting but the way Lisa managed the treatment plan and medication has been nothing short of wonderful. I am now a month into my medication and already feel so much better, checking in with Lisa this week was great and I already have my follow ups booked for bloods as well as consultations.
I’m only 39 so really thought I was too young for this to be needed but talking to Lisa who’s been through it all herself at an even younger age has been a game changer.
Such a brilliant, brilliant company - every person has been so kind. I wanted to get a grip on my health in 2026 and thanks to BioID and Lisa I’ve done exactly that!
If you’re on the fence, pick up the phone for a chat you will not regret it!
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a heartfelt and honest review! It is truly wonderful to hear how much of a difference this has made for you already.
Exhaustion like that can feel so heavy, especially when it starts stealing the joy from the things you used to love. We are so glad you decided to reach out and that you’re already starting to feel more like yourself only a month into your treatment. It is also completely understandable to feel "too young" for this. It is a common hurdle, and we’re so pleased that talking to Lisa helped show you that you’re definitely not alone.
Lisa is indeed a star, and we'll be certain to pass your kind words along to her. She will be so encouraged to hear that her support has helped you get that grip on your health you were looking for this year.
We are so glad to have you with us, and we look forward to seeing you at your follow up appointments soon!
Despite negative reviews on here I can…
Despite negative reviews on here I can say I never had any issues.
My initial consultation with Dr Norton was thorough and she answered my questions with great clarity.
All blood tests and follow up consultation so far happened as per schedule outlined in their initial consultation and medications are dispatched fast. No issues with deliveries either.
I feel much better since my TRT journey has started, there are no instant fixes as improvement is gradual but noticeable. My sex drive improved first, anxiety disappeared over the period of three months and night sweats are much less common and less intense than they used to be. My sleep improved immensely.
20. Juli 2025
Antwort von Bioidhealth
Thank you so much for taking the time to share your journey with us! It’s wonderful to hear that Dr Norton provided the clarity you needed right from the start.
We’re especially happy to know you’re feeling the benefits in your sleep and energy levels because those "gradual but noticeable" changes truly make all the difference. We’ll be sure to pass your kind words along to the doctor and the rest of the team. We are so glad to have you with us!
I contacted the company as a last…
I contacted the company as a last resort, nothing had helped me with menopause symptoms. I tried synthetic HRT , 3 different types and it made me worse. I checked this company out and decided I would try the bio health hormones.
From start to finish everyone was really helpful and knowledgeable. Ros called me exactly as scheduled and I started my journey
I had bloods done then Dr called and had a long chat about my blood results and what bio identical hormones I would be prescribed which would be made accordingly to my blood results. 3 months later I’m sleeping the full night!!!! No flushes and my anxiety has definitely gotten better - still a working process to get that sorted. More bloods in 8 weeks to check that out. I couldn’t recommend the company highly enough, I am so glad I contacted them.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such an honest and heartfelt account of your journey with us. We are all absolutely thrilled to hear how much of a difference the bio-identical hormones have made for you!
We know how exhausting and frustrating it can be to navigate menopause, especially after trying several options that didn't provide the relief you deserved. Knowing that you are finally getting a full night’s sleep and that those flushes have stopped truly makes our day. We also hear you regarding the anxiety. While it can be a gradual process, we are so glad it is moving in the right direction and we are right here with you as we continue to fine-tune things.
We will be sure to share your lovely feedback with Ros and the rest of the team; they will be so happy to know their support meant so much to you.
We are already looking forward to catching up with you after your next blood tests in 8 weeks to see how you’re getting on. Thank you for trusting us with your care and for recommending us so highly!
Review of BioID
Review of BioID – Extremely Disappointing Experience
I had a very disappointing experience with BioID and would strongly advise others to think carefully before committing to treatment with this company.
Initially, Chris Markey sold me the TRT package and painted a very convincing picture of the service and results I could expect. Unfortunately, once I had paid for the treatment, the level of care and support promised simply never materialised.
When problems began to occur with the treatment, the lack of communication and support was shocking. After my second blood test, the clinician advised that they would contact me every two weeks to monitor how the treatment was working and adjust it if needed. This follow-up never happened and I received no further contact.
Following my concerns, I spoke with Hannah O’Leary, the Operations Director, who assured me she would stay in contact and provide support while we tried to understand why the TRT treatment was not working as expected. She also promised to send me her direct email address so that I could contact her with any questions. This was never provided and again I received no calls, no emails, and no support.
When undergoing hormone treatment, proper monitoring and communication are essential. Unfortunately, BioID completely failed to provide the level of care and follow-up that was promised.
As a result, I have requested that the remaining six months of my treatment plan be refunded.
Based on my experience, I would strongly recommend avoiding this company. There are far better clinics available that actually care about their patients and provide the monitoring and support that hormone treatment requires.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
We are sorry to learn that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback.
Following a thorough review of your case, we are satisfied that the clinical care provided was appropriate and delivered in accordance with our established protocols and regulatory standards.
As a regulated healthcare provider, patient safety remains our highest priority. Prescriptions cannot be issued on demand, and all medications, particularly those that are controlled, require appropriate clinical assessment and safety checks prior to prescribing. These processes are essential to ensure safe and responsible care and cannot be bypassed under any circumstances.
We recognise the importance of continuity of care. In this instance, we arranged for your blood test to be conducted earlier than originally scheduled to help minimise any potential interruption to your treatment, while still adhering to clinical guidance. Your results indicated an improvement in your levels, suggesting that the treatment was clinically effective.
In relation to communication, while it is not operationally feasible to provide routine bi-weekly calls for all patients, we can confirm that updates were shared via email regarding your treatment timeline, and our team remained in contact with you in relation to your prescription. We are sorry if this did not meet your expectations.
We would also like to reassure you that your concerns were fully investigated by both our Operations Director and the clinician involved. A formal response was provided in line with our complaints policy, and a refund was issued in accordance with our refund criteria. A gesture of goodwill was also offered following this process.
We regret that your experience did not meet your expectations. However, based on our review, we are confident that appropriate clinical care was delivered and that all procedures were followed with patient safety as the central priority.
Thank you again for your feedback.
Kind regards
Team Bio ID
Concise blood testing and results fully…
Concise blood testing and results fully explained and treatment arranged immediately. Well managed appointments and friendly understanding service.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for such a kind review! We are really glad we could get your blood tests and results sorted quickly so you could start your treatment without any delay.
It’s lovely to hear that you felt well looked after and that our team’s friendly approach made a difference for you. We always aim to make the process as smooth and supportive as possible, so your feedback truly means a lot to all of us.
We are here whenever you need us next!
The whole experience has been seamless…
The whole experience has been seamless and both Lisa and Chantel have been so lovely in explaining everything. They’ve made what could be quite a daunting experience really easy and empowering
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a lovely review! It’s our goal to ensure every patient feels heard and supported, so it's wonderful to know that Lisa and Chantel helped turn a daunting experience into an empowering one for you. Thank you for trusting us with your care, we'll be sure to pass your praise along to the rest of the team!
From start to finish the care and…
From start to finish the care and support I have received has been amazing. You are kept informed at all times what they are going to do with consultations, medical advice. The service is second to none. I have had such a bad experience going to the doctors through the nhs that I then decided to speak to Bio-ID and this has been the best decision I have made.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a kind and heartfelt review! We were truly sorry to hear about the difficult experience you had previously, but it brings our entire team so much joy to know that choosing BioID has been the best decision for you. Our goal is to ensure every patient feels heard, supported, and fully informed at every stage of their journey, so hearing that our care and communication have made such a positive impact means the world to us. We are so glad to be part of your wellness journey and look forward to continuing to provide you with the high standard of service you deserve.
AVOID!!!!
AVOID!!!!
Lisa said was the most unempathetic and unprofessional person to be dealing with health care.
During my initial “consultation” she said “enjoy that hair whilst you still have it”, “we dry up from the bottom down”.
Openly admit that their calls are double booked, call when they feel like it.
Their email team is not connected to their phone team - can’t organise their way out of a paper bag.
Lisa also told me she couldn’t tell me anything about my blood test results but then said “you have issues” 😮how professional and empathetic.
Then she did attempt to explain my results, even though she has no qualifications in this field.
Their medical team are not all doctors.
Cancel medical consultations over email with no follow up.
I’m fighting to get my money back.
AVOID
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you have raised regarding your consultation and overall interaction with our team.
This is certainly not the level of service or professionalism we aim to provide, and we take comments like yours very seriously. We are currently reviewing the issues you have outlined so that we can fully understand what happened.
Our team will investigate this matter and we hope to provide you with a full response within five working days.
Thank you again for bringing this to our attention.
Kind regards
Bio ID Team
Very high quality service
Since my first consultation I've felt listened and understood. Lorraine explained everything clearly and supported me through each step.I had my blood taken in the comfort of my house and the physician who explained my results was professional and answered all my questions, guiding me to the next step! I'm now waiting for my hormones to arrive and look forward to start the journey and hopefully feel myself again. The cost is very high though!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing your story with us! We are so glad to hear that you felt listened to and understood from the very first moment. Lorraine will be delighted to know she made you feel supported, and it’s great that having your blood work done at home made things a little easier for you!
We completely understand that the cost is a significant investment. We strive to provide the highest level of personalised care and professional guidance to ensure you feel like yourself again, as you truly deserve to. We are so excited for your journey to officially begin next week!
Initial consultation
A recommendation from Ella after describing my symptoms let me to an initial consultation with Lisa. They were empathetic, so kind and understanding and knew exactly what I was talking about. I cannot recommend them enough. I was listened to. Thank you
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a kind recommendation! There is nothing more important to us than making sure our patients feel like they are in safe and kind hands. We will be sure to pass your thanks along to Ella and Lisa because they will be thrilled to hear they knew exactly how to help. We are so glad you are part of our community now!
Fast Track to BioID Health
Despite finally receiving Hormone Replacement Therapy (HRT) but after two years l still didn't feel 100%, and with a NHS Gynae appt more than a year away l decided to take charge of my HRT. That's when l came across BioID Health. They gave me a (zoom call) consultation, a home visit for my bloods, then another consultation with the clinician to discuss my blood results / treatment plan and prices. All this within a week.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this! We are so glad you found us. It’s wonderful to hear that we could get everything sorted for you within a week because we know how frustrating those long wait times can be when you just want to feel like yourself again. We’re so happy to be part of your journey to feeling 100%!
My experience has been Awsome from the…
My experience has been Awsome from the minute I spoke to Ros super helpful & informative a wonderful experience
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for such a lovely review! It truly makes our day to hear that you've had an awesome experience from the very first moment you reached out. Ros is absolutely wonderful and she always goes above and beyond to help our patients feel informed and comfortable, so we will be sure to share your kind words with her personally. We know it will mean the world to her! We are so glad to have you with us and we're always here whenever you need a hand.
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