The MANROSE fan I wanted to buy was a good price and the ordering process was very straightforward. Delivery via DPD was swift and on-time. The package arrived in good shape. It's early days as the... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Was looking for a inline extractor fan Big on electricals have a good selection of extract fan and kits found one that fitted my needs on website placed order and had next day extract kit looks qu... Mehr ansehen
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EVRI - as usual, but hopefully my purchase will arrive before too long! If I was a seller, I wouldn't risk damaging my reputation with this notoriously useless delivery service. It would be better to... Mehr ansehen
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Having not received the item I ordered, I rang Big On Electrials direct and they were very helpful. They apologised and gave me the option of a refund or to send another. I agreed for them to send an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Big On Electricals
Vom Unternehmen geschrieben
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktinformationen
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Vereinigtes Königreich
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Hervorragend
6542 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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The item was faulty
The item was faulty
It’s installation was very complicated
I was told that I would have to resend the product back in order to establish that it was faulty before a new product could be issued
That was not acceptable to me in view of the labour costs involved and I ended up using the electronic board from my faulty extractor fan, which got the thing working
You should not be retailing these products if you cannot provide the appropriate level of support for their installation I will not be using your services again
5. April 2026
Antwort von Big On Electricals
Hi Gregory,
We’re really sorry to hear about the difficulties you’ve had — especially with both the installation and the fault, we understand how frustrating that must have been.
To clarify, as part of our returns process, items do need to be sent back for inspection before we’re able to issue a refund or replacement. This ensures any faults are properly assessed by the manufacturer. The advice given by our team was in line with this process.
In terms of installation support, we’ll always do our best to help where we can, but for products like this we do recommend installation by a qualified electrician as they’re best placed to handle more technical aspects safely and correctly.
We do appreciate that returns can take time, which is why the option of returning the item for a refund and purchasing a replacement in the meantime was offered — to help avoid being without a working unit.
That said, we’re sorry this experience hasn’t met your expectations, and we do appreciate you taking the time to share your feedback.
Best wishes,
Elise
Antwort von Big On Electricals
Hi Stuart,
Glad to hear the price was competitive and everything arrived quickly 🚚
Thanks for taking the time to leave your feedback — really appreciated 😊
Best wishes,
Elise
Antwort von Big On Electricals
Hi Howard,
Glad to hear everything arrived on time and the price hit the mark 📦
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Good price, fast delivery
5. April 2026
Antwort von Big On Electricals
Hi Mr. Peter,
Great to hear you’re happy with both the price and the speed of delivery 🚚
Thanks for the feedback, it’s much appreciated 😊
Best wishes,
Elise
Antwort von Big On Electricals
Hi Peter,
Glad to hear everything was hassle-free and quick — that’s exactly how it should be ⚡
Really appreciate you taking the time to leave a review 🙌
Best Wishes,
Elise
Antwort von Big On Electricals
Hi Andrew,
Great to hear you found a good deal on the inline fan and that delivery was nice and quick too 💨
Thanks for sharing your feedback — it’s really appreciated 👍
Best wishes,
Elise
Happy Customer
Although I have not installed the 125HT extractor fan yet I can comment on my experience, placing the order was very easy and I was very happy that it was delivered the next day despite being Bank holiday Friday. Can’t wait to get it installed and running. I’m very pleased. Thank you.
30. März 2026
Antwort von Big On Electricals
Hello,
Thanks so much for sharing your experience — it’s great to hear everything went smoothly from ordering through to delivery, especially over a Bank Holiday ⚡
Next day delivery in that situation is always a win, so we’re really glad it arrived when it did. Hope the installation goes just as well and the fan does exactly what you need it to 🛠️
Best wishes,
Elise
Very good prices and super speed delivery
Very good prices, free delivery and ordered around 6.05 pm and arrived the next morning!! Absolutely brilliant highly recommend
2. April 2026
Antwort von Big On Electricals
Hi Vinnie,
It’s great to hear everything moved so quickly — that’s an impressive turnaround ⏩
I’m glad the price and free delivery made it even better. Thanks for the recommendation, it’s really appreciated ⭐
Best wishes,
Elise
1 Star
1 Star — Absolutely Avoid This Seller
The product itself might be fine — we barely even used it as it was for my son’s phone — but our experience with this seller has been incredibly frustrating.
Due to a change in circumstances, we needed to return the item and request a refund. That’s where everything went downhill. Instead of a straightforward process, we were sent in circles.
First, we received emails telling us to contact the seller directly via phone. After doing that, we were then told we had to pay a £25 charge plus Vat fee. On top of that, they claimed they don’t organise returns and collection and pushed us to arrange collection ourselves through a third party.
When I asked if I could simply return the item somewhere, the answer was no. Then they told us to contact Amazon as well — effectively bouncing us between different parties with no clear resolution. It turned into a complete nightmare.
This is not how returns should be handled. It’s unnecessarily complicated, stressful, and feels deliberately obstructive.
Save yourself the hassle — buy the same product from another seller. Avoid this one.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Big On Electricals
Hi Alexandra,
We’re really sorry to hear how frustrating this experience has been — that’s certainly not what we want for our customers.
Unfortunately, we’re not able to locate your order from this review alone, but we’d genuinely like to look into this for you. If you’re able to get in touch with us directly with your order details, we can review exactly what’s happened.
Just to help clear up a few points — the £25 + VAT charge you mentioned only applies if a customer specifically requests us to arrange a collection for an unsuitable return. Customers are always welcome to arrange their own courier instead, choosing a service and cost that works best for them.
We also offer multiple contact options including email, phone, and live chat — it’s entirely up to you which you prefer, so we wouldn’t expect you to only use one method.
If your order was placed via Amazon, returns are usually quickest and easiest through the Amazon returns portal, where they typically provide a low-cost label and process refunds once the item is dropped off. This may be why Amazon was referenced during your enquiry.
We do understand how this situation has felt from your side, and we’d really appreciate the chance to provide some clarity.
Best regards,
Elise
Very poor vommunication
Very poor, almost non existent communication. I received the order acknowledgement then nothing. I emailed and got no reply, went on "chat"and was told to go back to email. Eventually they got back to me on chat and blamed evri for the failure to communicate or deliver the item. They did then send the item which was delivered unexpectedly the next day, but I never received any communication or tracking info at all from Big on Electricals or evri.
29. März 2026
Antwort von Big On Electricals
Hi Bob,
We’re sorry to hear about your experience — we understand how frustrating this must have been.
Evri provide delivery and tracking updates directly, as they manage this information themselves as a third-party courier. That said, we’re sorry you didn’t receive those updates, as we know how important it is to stay informed.
We’re glad the item did arrive, but we do appreciate you raising this and will take the feedback on board.
Best wishes,
Elise
Antwort von Big On Electricals
Hi David,
It’s great to hear everything from price to communication went smoothly 😊
I’m glad the service hit the mark — thanks for sharing 📦
Best wishes,
Elise
Excellent service by supplier and courier
Items as described, well packaged and delivered undamaged ahead of expected delivery time.
30. März 2026
Antwort von Big On Electricals
Hi John,
It’s great to hear everything arrived as described and in perfect condition 📦
I’m glad it reached you ahead of schedule too. Thanks for sharing your experience 👍
Best wishes,
Elise
Antwort von Big On Electricals
Hello,
It’s great to hear you found exactly what you needed without any hassle 😊
Best wishes,
Elise
AAAAA+++++
29. März 2026
Antwort von Big On Electricals
Hi Neil,
It’s great to hear you had such a positive experience — really appreciate the top marks ⭐
Best wishes,
Elise
Good experience all round
Good experience all round, easy to select what I needed, plus a quick delivery, i.e. next day
26. März 2026
Antwort von Big On Electricals
Hi A,
It’s great to hear everything was easy to find and that delivery was nice and quick 🛒
I’m glad it all arrived next day as expected. Thanks for sharing your experience 📦
Best wishes,
Elise
Overall excellent service
Overall excellent service, a good quality extraction fan, delivered promptly and well packaged at a competitive price
27. März 2026
Antwort von Big On Electricals
Hello,
It’s great to hear everything came together — quality product, good price and smooth delivery 🔧
I’m glad it arrived well packaged and on time too. Thanks for sharing your experience 📦
Best wishes,
Elise
Good service
The first item arrived damaged but the returns procedure was straightforward and the replacement arrived quickly. Overall, I was very pleased with the experience
24. März 2026
Antwort von Big On Electricals
Hi Peter,
It’s great to hear the issue was sorted quickly and the replacement arrived without any trouble 🔄
I’m sorry the first item arrived damaged, but glad the returns process was straightforward and everything was resolved smoothly. Thanks for sharing your experience 📦
Best wishes,
Elise
Very helpful with returns too
23. März 2026
Antwort von Big On Electricals
Hello,
It’s great to hear the returns process was helpful as well — always important when you need it 🔄
Best wishes,
Elise
Bought a ceiling fan it lasted 2 weeks.
Bought a ceiling fan in May, didn't get round to fitting it until March 2026. It only lasted a couple of weeks. Messaged the company twice but no reply. I think they hide behind a different name.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Big On Electricals
Hello,
We’re sorry to hear about your experience.
We’ve checked our records and, on the day your review was submitted, we were up to date with all customer emails. Unfortunately, we’ve not been able to locate any correspondence from you, and without further details we’re unable to investigate this properly.
If you can get in touch with your order details, we’ll be more than happy to look into this for you.
In terms of your comment about us “hiding behind a different name,” we’d like to clarify that our company is Love Shopping Direct. We operate a number of websites, including Big On Electricals, but all enquiries sent to our sales email are handled by the same customer service team.
We’d really like the opportunity to help resolve this, so please do reach out with more information.
Best wishes,
Elise
Antwort von Big On Electricals
Hi Louise,
It’s great to hear it arrived quickly 📦
I hope it lives up to expectations once you’ve had a chance to try it out.
Best wishes,
Elise
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