Was looking for a inline extractor fan Big on electricals have a good selection of extract fan and kits found one that fitted my needs on website placed order and had next day extract kit looks qu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Having not received the item I ordered, I rang Big On Electrials direct and they were very helpful. They apologised and gave me the option of a refund or to send another. I agreed for them to send an... Mehr ansehen
Unternehmen hat geantwortet
EVRI - as usual, but hopefully my purchase will arrive before too long! If I was a seller, I wouldn't risk damaging my reputation with this notoriously useless delivery service. It would be better to... Mehr ansehen
Bought this ( Honeywell TP 30L Portable Dehumidifier - TPFIT30L) mainly for drying laundry and it works well. An 8kg load in a 20m² room dries in about 12 hours, or around 10 hours with an extra... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Big On Electricals
Vom Unternehmen geschrieben
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktinformationen
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Vereinigtes Königreich
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Hervorragend
6541 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Reasonable price and fast delivery
7. April 2026
Antwort von Big On Electricals
Hi Audrey,
Glad to hear you found a fair price and everything arrived quickly ⚖️
Thanks for your feedback — we’re always looking at ways to keep improving 😊
Best wishes,
Elise
Antwort von Big On Electricals
Hi Alan,
Nice and simple — quick delivery and a good price 🚚
Thanks for your feedback, it’s appreciated 😊
Best wishes,
Elise
The item does not work
The item does not work. I have informed you and save for saying you would get back to me no-one has. Very disappointing service
19. April 2026
Antwort von Big On Electricals
Good Morning,
We’re sorry to hear you feel this way.
We did respond to your initial email within 2 hours requesting a few further details so we could assist, and we’ve been awaiting your reply since then.
We’re always keen to resolve issues as quickly as possible, but we do need that information to move things forward. If you’re able to come back to us, we’ll be more than happy to help get this sorted.
Best regards,
Elise
Antwort von Big On Electricals
Hi Trevor,
Great to hear everything arrived quickly and at a great price ⚡
Thanks for your feedback, it’s really appreciated 🛍️
Best wishes,
Elise
Carry vast array of stock at keen…
Carry vast array of stock at keen prices.
Delivered as specified
13. April 2026
Antwort von Big On Electricals
Hi Luke,
Great to hear you found what you needed from the range and at a good price 🧰
Glad everything arrived as expected too — thanks for your feedback 😊
Best wishes,
Elise
Service and price were good and product…
Service and price were good and product what I needed
16. April 2026
Antwort von Big On Electricals
Thank you for your review. We're really pleased to hear you were happy with both the service and the price, and that the product was exactly what you needed 😊
We appreciate your feedback and hope to see you again soon.
Best wishes,
Sam
It did not arrive and when I emailed…
It did not arrive and when I emailed the reply too email address it bounced back so I am left no where!
10. April 2026
Antwort von Big On Electricals
Hi Rob,
Thank you for your message, and I’m sorry to hear about the trouble you’ve experienced.
I’ve checked the tracking details with Evri, and they show that your order was delivered to your address on 17th April. We completely understand your concern if you haven’t received it, so we’d be more than happy to look into this further for you.
In terms of your email bouncing back, we have been receiving emails without any issues. Please could you double-check that you’re contacting us at sales@bigonelectricals.co.uk?
Alternatively, you can give our team a call on 0121 250 2180, and we’ll be happy to assist you directly.
We look forward to helping you get this resolved as quickly as possible.
Best regards,
Sam
Antwort von Big On Electricals
Hi Gary,
Great to hear you’re happy with the value and quality — and that everything arrived quickly too 💨
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Good price and prompt delivery.
9. April 2026
Antwort von Big On Electricals
Hello,
Glad to hear you were happy with the price and that delivery was nice and prompt 📬
Thanks for your feedback — it’s really appreciated 😊
Best wishes,
Elise
Easy to order with email confirming…
Easy to order with email confirming order and necessary documentation. Radiator arrived on time.
7. April 2026
Antwort von Big On Electricals
Hi Mrs. Sarah,
Great to hear the ordering process was straightforward and everything arrived right on time 📦
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Excellent service and products
10. April 2026
Antwort von Big On Electricals
Hi Derek,
Really glad to hear you’re happy with both the service and the products 😊
Thanks for your feedback — it’s much appreciated 👍
Best wishes,
Elise
Antwort von Big On Electricals
Hi Andrew,
Great to hear everything was smooth and straightforward — from price to delivery ⚡
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
good value prompy delivery
9. April 2026
Antwort von Big On Electricals
Hi Bruce,
Glad to hear you found good value and everything arrived promptly ⚡
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Ordered items arrived ontime
Ordered items arrived ontime. The prices are reasonable too.
5. April 2026
Antwort von Big On Electricals
Hi :)
Glad to hear everything arrived on time and that you were happy with the pricing!
Thanks for your feedback, it’s much appreciated 😊
Best wishes,
Elise
Courtesy a willingness to provide…
Courtesy a willingness to provide options and advise combined with good product knowledge.
8. April 2026
Antwort von Big On Electricals
Hi James,
Really great to hear you felt supported throughout — having clear advice and options can make all the difference 🤝
We appreciate your kind words about the team’s product knowledge as well, thank you for sharing 😊
Best wishes,
Elise
Very quick delivery
Very quick delivery, well packaged not installed yet but happy with the service provided.
8. April 2026
Antwort von Big On Electricals
Hi Mr. Jimmy,
Great to hear everything arrived quickly and was well packaged 📦
Hope installation goes just as smoothly when you get to it — thanks for your feedback 😊
Best wishes,
Elise
Antwort von Big On Electricals
Hi Lauren,
Nice and simple — quick delivery and a good price 🔥
Thanks for the feedback, really appreciated 😊
Best wishes,
Elise
Fantastic price great choice of showers…
Fantastic price great choice of showers for every budget. After sales and communication was very good !! Definitely be a returning customer
7. April 2026
Antwort von Big On Electricals
Hi Kathryn,
It's really great to hear you found a good range to choose from across different budgets 🚿
Glad the aftersales support and communication stood out as well — that makes a big difference. Thanks for your kind words, it’s really appreciated 😊
Best wishes,
Elise
Excellent service
Excellent service, item received was exactly advertised and delivered as promised. 5 stars all the way.
7. April 2026
Antwort von Big On Electricals
Hi Rob,
Really pleased to hear everything arrived exactly as expected and right on time ⭐
Thanks so much for the 5-star feedback — it’s genuinely appreciated 😊
Best wishes,
Elise
The item was faulty
The item was faulty
It’s installation was very complicated
I was told that I would have to resend the product back in order to establish that it was faulty before a new product could be issued
That was not acceptable to me in view of the labour costs involved and I ended up using the electronic board from my faulty extractor fan, which got the thing working
You should not be retailing these products if you cannot provide the appropriate level of support for their installation I will not be using your services again
5. April 2026
Antwort von Big On Electricals
Hi Gregory,
We’re really sorry to hear about the difficulties you’ve had — especially with both the installation and the fault, we understand how frustrating that must have been.
To clarify, as part of our returns process, items do need to be sent back for inspection before we’re able to issue a refund or replacement. This ensures any faults are properly assessed by the manufacturer. The advice given by our team was in line with this process.
In terms of installation support, we’ll always do our best to help where we can, but for products like this we do recommend installation by a qualified electrician as they’re best placed to handle more technical aspects safely and correctly.
We do appreciate that returns can take time, which is why the option of returning the item for a refund and purchasing a replacement in the meantime was offered — to help avoid being without a working unit.
That said, we’re sorry this experience hasn’t met your expectations, and we do appreciate you taking the time to share your feedback.
Best wishes,
Elise
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