Belveo  Bewertungen 273

Expensive, but a quality product. Some issues with delivery, but sorted out easily enough.

I placed an order with Belveo for a parasol based on the product photos and description on their website. However, after ordering, I discovered that the product being delivered wasn’t what was shown — the canopy was substituted for lower grade product worth £250 less, and delivery was to be split across two stages to deliver the remaining product during winter next year. There no clear indication of this during checkout or in the confirmation email.

The only way to uncover this was by scrolling far down the product page after placing the order — something a reasonable customer wouldn’t expect to have to do to confirm basic order details. The product identifiers didn’t match, and the communication created a completely misleading impression of what was being purchased.

When I raised my concerns with screenshots of the checkout process, the company acknowledged the lack of clarity but offered no meaningful resolution other than a full cancellation, despite my attempt to reach a reasonable compromise.

Ultimately, I chose to cancel before delivery, but I’m left frustrated and disappointed. For a premium-priced product, I expected much better transparency and customer experience. I won’t be ordering from Belveo again.

Update: I would like to add that despite cancelling and closing my order with Belveo. The still contacted me by phone and attempted to dispute my experience, as they have done before on email. By trade I am a solution architect and design complex online systems for a living I know a misleading process when I see one. I clearly evidenced my experience to the company with screenshots. I highly recommend anyone remotely considering this company to think twice before using their online ordering system. What was in my basket invoiced and paid for was not what I was going to receive. The fact that company can’t see past this and have repeatedly tried to use hidden terms on the product page as an excuse speaks for itself.

I’m simply glad that I spotted it on the delivery company’s confirmation and cancelled it before I had to deal with any returns process. This post is simply to protect any future customers having my experience or worse.

Excellent customer support and online order delivery.
Very professional.

A good product that we needed to replace a worn out parasol. I am happy with it although getting it fitted to our table was a problem. The pole diameter was larger than our previous pole and other normal sized poles and on checking Belveo's website to see where I had missed the dimension found it was not there at all. It would be helpful for an alert on the website as I needed to modify the pole considerably.
Also when the delivery contractor contacted me I was astonished to find that they intended to charge me extra were I not to be in when they delivered the parasol. This I found very concerning as I had no contract with them but my contract was with Belveo who offered free delivery.

Excellent product, well designed and quality of build is very good which you would expect. Service was good as well, prompt.

Excellent product and great service.

Information on the website is clear, I emailed on a minor query and got a rapid response. Ordering was easy and delivery was rapid (two people more than happy to carry everything to where we wanted it). Putting the parasol together was simple, I'm really impressed at the quality, all that is now needed is some decent weather!

The communication throughout was very good. The delivery company performed well - they rang in advance and were polite and helpful on arrival. They noticed a couple of potential areas of damage on the packaging which they asked me to photograph (but there was no problem fortunately). The parasol came well packaged and the instructions for putting it together were clear. Two people are recommended but you can do most of it yourself. However I would recommend that you get someone to help when you lift the central pole onto the base unit. The materials are well made and the whole unit is well designed and robust.

With all the hassle I’ve been through trying to just have a handle replacement I’ve now had a new arm delivered meaning I’ve got to take off the old canopy and put it on the new arm

Fantastic product and service. The parasol was assembled easily enough and has proved its performance in strong wind already.
And thanks Belveo for sorting out my problem with the cover so swiftly and amicably
All in all - a very happy customer!

Great product. Great customer service however errors from ordering to shipping caused substantial delays and confusion. Responsive customer service did help but took a while to get through to the right person as there were different numbers to call on invoicing vs website vs other emails.

Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when the wind gust’s however all seems to settle down quickly. Love the fact we can buy replacement covers for the future.

It turned out the item we had purchased was actually out of stock because they had run out of the colour canopy we wanted, and there were supply issues so were unable to offer a delivery date. Belveo then cancelled our order as they said it couldn't be fulfilled.
After emailing Belveo and expressing our disappointment, they were then able to source us a separate canopy from their spares stock which was the exact colour and type we wanted and so the order could be fulfilled. It just meant that we had to assemble the canopy onto the stand ourselves which was no problem.
Our thanks to Emily for sorting all this out for us and we are now delighted with our new cantilever parasol.

They were able to supply a replacement part at a reasonable price for a product out of warranty.

Really impressive customer service. Prompt and friendly.

3x3 cantilever with water-filled base.

We’ve only had it a few weeks and so far we’re delighted.
Easy to assemble (though a 2 person job) and apparently very well made. The wind-proof mechanism works very well.
It also looks great.

Nothing but good things to say about Belveo; helpful; quick response; great product. What more is needed?

Good experience spoiled by unresponsive after-sales support.
the company tries very hard to hide its phone number-so I was forced to make two communications through their website. Nothing heard back for days. Eventually found a phone number. but nobody there even though the message on the answering machine confirms I was calling within opening hours. Very disappointing.