Bells Motor Group Bewertungen 

Lovely experience when buying my car 6 months ago - but since trying to sort out a fault with it you wouldn’t think this was the same company . The car is still under Volvo warrenty and has developed a fault . I’ve rung 4 times to date with someone promising to come back to me , to no avail .
I was forced to take it to my local garage at my own expense to try and diagnose and see if it eeas safe to drive . They found the fault area and have a likely explanation but obviously I want this corrected under the warrenty . . I am reading many good reviews , I am certainly not happy with my treatment .
Still waiting for someone to call me back .

Update - have had a call back from a very helpful Emma Bell so hopefully on the way to getting it sorted .
So- after a day spent getting my garage to find the fault and trying to liase with Volvo assist I have spent 4 hours and numerous phone calls trying to get a hire care through them . The Vovo assist is dreadful. Bells should have collected my car and given me a courtesy car instead of driving me to tears of frustration .

Bought our first pre-owned electric car from Bells in Northampton. Neil was very knowledgeable and helpful. Although it was the middle of March when we found a car that we wanted to purchase, Neil pointed out that if we waited until 1 April when the new car tax rates came in, it would save us £400! Very good experience with Bells which took a lot of the stress out of buying a car.

Good communication throughout the process

Jo from Service was excellent when I took my car for a repair.
Very professional and eloquent. Kept me informed all the way. A++++++

Neil from car sales.
What a find. Total gentleman. Knew his stuff and kept his word.
Top fella. Proper old school. Not many left these days
Would 100% recommend Neil.
He even feeds you
A++++++++++++

Very happy with service provided by Jade at Bells during purchase of a new Picanto. Smooth process from initial enquiry to arranging a test drive, part exchange, ordering and then collecting vehicle 10 days later.
All the team are approachable, helpful and down to earth and thankfully not pushy with extra's - which is my pet hate.

Great customer service received throughout from our salesman, Luke Ellis.
He was extremely accommodating and his knowledge was outstanding.
Made the whole process smooth, and this was very much appreciated.
Very professional.

Booked my Kia EV6 in for a diagnostic on the heating (after a few software upgrades couple weeks before) as it seems to turn off after a time. Couldn’t find an issue but Jo recommended booking back in for 2 days so they can take a more detailed look and provide me a courtesy car. Must say excellent service and updates on how they are getting on. Shout out to Jo Farren-Wilson who has been just great.

Arron was brilliant .he was helpful considerate and really took his time to make you feel welcome and at home I would recommend this garage as great customer service throughout and after purchasing my car thanks bells Kia and especially arron for making my experience great 👍

Great experience with bells with luke burdett , all the way through from enquring to ordering to collecting my kia hybrid luke kept me updated throughout the process answered all questions & enquiries i had very good relaxing experiece many thanks luke . Angela

Excellent service from Peter- good overview, clear and quick communication.

Peter made everything so easy and seamless right from when we first walked in , very friendly was always available on the telephone would highly recommend Volvo at Bells .We went there after getting a rather unhelpful and negative experience at another dealership Not Bells I have to say and honestly at Bells at Bedford they are so customer focused nothing is too much trouble and for the first time ever after picking up a new car we had a call in the afternoon to make sure we were happy and all was well with the car and making sure we had no problems and everything we needed .

Came in December, was offered a price, still slightly out of my price range, but with some negotiation, it all went great, placed order and then had to wait till March! March arrived and arrrived and car ready to collect !
Great Customwr service! Bye to Hyundai hello Kia !!

First time Kia owners having just purchased a Kia Sportage 25 plate from Bells Kia Northamptonshire. The customer service has been excellent. We can highly recommend Ali who looked after us throughout this seamless process which included the trade in of our car. He is extremely helpful, knowledgeable and we felt very looked after. Thank you.

Excellent service provided by Peter and Steve, through the motability scheme. Very knowledgeable, seamless transaction of ordering and receiving our new car. No pressure, plenty of opportunity for questions and discussion

Great service provided by Luke, very knowledgeable and very helpful !

Had wifes car serviced. Seemed all ok, but on way home engine management light came on. Next day, I called Bells, and they suggested not to drive the car until diagnostics done. Asked "Can you come out and do it? Reply was "No. Use Kia assist." Kia assist wouldn't do it without payment as car had just reached 3 hrs old.
Long story cut short, called AA. They came and found a wiring connector had not been replaced during the service. Not best pleased that it cost me a morning of hanging around and unnecessary frustration for the sake of a technician not doing his job.
I'm still waiting for the follow up call i was promised. Not holding my breath.

Wanted to write a review as I am so happy with my New Kia & the service I got from Luke was first class 🌟🌟🌟🌟🌟 from start to finish
Couldn’t be happier…. I’m a real fuss pot & don’t leave reviews unless 100 % happy
Thank you Luke and Kia I’m off to show off my gorgeous flame blue kia sportage GL 💋🙏🏻🫶🏻

My wife and I went to the Bell’s Volvo dealership at Bedford , their sales consultant Luke Ellis was so helpful, he explained thoroughly all of the questions I asked, and gave us time to make our decisions.
When collecting our new XC 40 Bell’s Volvo gave us a beautiful flower arrangement.
We would certainly recommend Bell’s Volvo Bedford.

Mr P McGuinness

Had a problem with EV light randomly coming on and found to be heater problem. Long delay in getting spare part so given a courtesy car. Jo Farron Wilson on reception was first class and a credit to the company.

Steve Surridge the salesman guided us through the whole process clearly and at a pace that made us feel comfortable and not hurried