Bells Motor Group Bewertungen 

Excellent service from Jo Farren-Wilson who went above and beyond to speed my wife's Picanto through some essential work. Thanks Jo!

Great customer service and really supportive with system instructions and set up of phone, Spotify and google maps. Explained things well and showed interest in me as a customer.

My Kia Picanto had first service yesterday at the Northampton branch! On arrival, Jo Farren-Wilson checked it in. She was friendly and efficient and explained I would be called once the service had been completed. On arrival to collect she brought the car to me! I’ve been so happy with my car and now very satisfied with how efficiently the service was carried out.

Really positive experience. Helpful staff who guided us through the purchase process. We were kept up to date throughout the process and received our car 2 weeks earlier than expected. Neil was extremely helpful and made himself available whenever required.

Neil made getting my new Kia an absolute breeze! Very helpful and knew his stuff and it was truly effortless and non stressful.
I highly recommend Neil and Bells Motors. I love my Kia !

Excellent communication throughout.
Works completed on time.
Staff very polite & efficient.

This is my fourth car I got through Bell’s Kia Northampton and always had a very good experience. Our sales advisor Neil guided me patiently and professionally through the process, explaining what needed to be done, when by and why. There is a lot of paperwork now to do but with Neil’s support we got it done in good time. Absolutely love my car and the support does not end there as Neil also is available for when I have questions getting to know my new car.

Had a serviced and MOT carried out at Bells Motors Bedford yesterday and just wanted to say how pleased I was with the experience. In particular, I want to thank Mark Knight for ensuring that all went smoothly. He was very helpful in getting everything done so promptly. Thanks again.

Neil, our sales advisor was very friendly and allowed plenty of time to look over various models without fuss. He didn’t try to sell extras, and added an extension to the warranty free of charge, added to the already generous Kia warranty. Gave me additional time to collect the car. Overall a very good experience and hopefully the service department will carry on with the excellent customer experience. The Sportage we bought from them was in immaculate condition and fully serviced and checked by them. Look forward to using Bells for the servicing next year.

Very professional service from all the staff at bells motors Bedford, my Volvos log book will always have the bells motor group stamped in it.

Great customer service.

I contacted Kia on Bedford Road, Northampton in early 2025 regarding an issue with the lacquer peeling on my 69-plate (2019) Kia Sportage. Given the age and condition of the vehicle, I expected the matter to be taken seriously. The after-sales team told me the issue had to be assessed under warranty, but the claim was later refused without a clear explanation.

To try and resolve the matter, we also reached out directly to Kia Head Office. We were repeatedly told we would receive call-backs, yet no one ever contacted us. The lack of communication made the whole experience incredibly frustrating.

What makes this more disappointing is that Kia promotes a 7-year warranty, yet the paintwork is only covered for 5 years—something that was never explained at the time of purchase. Had I been informed, I would have known exactly where I stood instead of being passed around with no clarity or support.

I had genuinely been considering purchasing another Kia, but after this experience I chose to move to a different brand and model. I no longer feel confident in Kia’s after-sales care or customer service.

I hope this feedback is taken seriously and used to improve the transparency, communication, and overall service provided to loyal customers.

Cannot rate Kia highly enough. Ali was amazing. Friendly and couldn't do enough to help us. Excellent example of customer service.

Following a £659 service for my Sportage a mistake was made by the service department rendering driving of the car dangerous.
Following a call from the manager I was assured that it was a priority to rectify the mistake and I would be contacted the following day to make the necessary arrangements.
I was called at 4pm, as a priority, I was expecting a call first thing in the morning.
I was then informed that they would collect my car to rectify their mistake in 2 weeks time!
I was initially disappointed following the service but accept that mistakes happen, the follow up offer, and lack of urgency was appalling.
I told Kia to forget the issue and I would resolve it myself.

After a serious engine failure on my 4year old XC90 I was shocked to find that I needed a replacement engine. However, Lesley on sevice reception took control of the situation by providing a curtesy car, arranging a cost contribution form Volvo and making paying for the work as painless as possible.This is my 7th. Volvo and the first that has had a serious problem.The sevice I have received from Bells, Lesley and Volvo will mean I will certainly buy my next one from Bells Volvo.
Many thanks to all involved but Lesley in particular

I would just like to say my experience today with Bells Volvo was incredible. After finding I had no locking wheel nut key, not only did they got me in the same day and sorted out my problem.
I was served by Michael Friedman, this man really knows what customer service is and about, outstanding service.. Thank you.. Dave Edmunds

Appalling is the only word that can be used to describe my experience with Bells. Having had my car serviced there I should now be covered by Volvo Assist however Bells never sent the details across and so I am not covered. I have tried phoning the service department but nobody is available, I leave messages but nobody phones back. I’ve ‘spoken’ to their chat facility but Bells remain mute. There would appear to be no way to get Bells to communicate

This was my first experience of buying a KIA car.All the staff at Bells Kia Bedford were polite & friendly. Mark was very professional, knowledgeable & helpful. He worked with me throughout the process of trading in my existing car & buying a new Kia Niro. Everything was managed efficiently & smoothly. I will go as far to say, it was my best experience ever, of buying a new car, having previously purchased 4 different Hyundai models over the past decade. So a big thanks to Mark & Bells Kia Bedford for making it a seamless experience.

Tommy was very helpful and friendly . He made everything a great experience .

As always helpful and very good service.
We love the car and the service at Bells Volvo