beduniverse.co.uk Bewertungen 264

in love with my new bed and mattress so comfortable
service really good
overall experience good
would recommend

DO NOT BELIEVE ALL THE POSITIVE REVIEWS!! Avoid like the plague!!

Ordered a bed mid June, it got despatched but the delivery company returned it to the company due to the packaging being damaged. They agreed to check it over, repack it and send it out the week I came back off holiday. I chased up with the company on the 21st July to make sure it has been deapatched as agreed and they told me it was deapatched in the 20th July. 4 days later, still nothing, tracking number never updated so I questioned this daily, once I could get through to someone after 20+ tries!! Low and behold, the 24th I was told they hadn't deapatched it and they 'located my items' in the warehouse and the tracking would be updated 48 hours following. I left it for a few days and with no surprise, still no updated, still the delivery company hadn't received it from Bed Universe and still no bed to date, 1st August.

I do not believe the good reviews, whilst the girls on the phone were polite, broken promises and multiple lies ended in me requesting a refund. Management offered me £50 partial refund and asked me to wait another week which I was NOT prepared to do and demanded a refund both in emails and verbally once I had finally got hold of them.

The beds looks amazing, however doesn't feel they are after looking at some reviews and their customer service in regards to satisfying a customer's order is unbelievably poor and have left us sleeping on the floor for near on 2 months.!!!

Your Management need to look into this and identify where it all went wrong and consider the customer journey which was non existent!!!!

One word.. HORRENDOUS!!

The experience we have had purchasing a beautiful bed from bed universe has been excellent. The bed looks stunning and the build quality is 10x better than any other bed we have owned. It was delivered within the time they stated which was excellent too. Lovely customer service who kept us updated as well.

We ordered the Millhouse bed for our second bedroom and it is fantastic. Really happy with the quality and the overall build quality.
It was delivered within the time frame as well so that was really good too. Happy with our purchase and would be recommending them to others.

We ordered a kids bed not so long ago and it looks absolutely fantastic. Our daughter is over the moon with it and doesn't come out at all haha. Very happy with our purchase and would be recommending this company to all.

Lovely experience. Our daughters bed arrived last week and looks so beautiful. Exactly how we imagined it to be. Would recommend.

Really pleased with the side lift ottoman bed! Delivery was as scheduled! I had a couple of screws missing but their customer service was excellent & sorted this out very quickly!
Highly recommend Bed Universe!

Before ordering my bed I requested some samples to get a feel for the colours of the beds before then deciding, I received the free samples within a timely manor and was sent an email in regards to them being posted. This was a good initial service. I then placed my order for the bed and received a confirmation email however nothing then following from that. I then ATTEMPTED to call on multiple different days and had no luck whatsoever. This is then when I knew I had made a mistake. I then arranged for my partner to take the day off work to be able to receive the bed with it being the value that it is, and it being a large delivery, I also removed and disposed of my old bed once having the delivery confirmation through where I received the head board, mattress but NO BED BASE! Which we all know with no bed base you cannot build or put together the bed. I then called as soon as my partner let me know that this was missing, where for the first time i spoke to a lady, she was polite however wasn't phased at all that i had just spent over £500 on a new bed that wasn't all there!, and disregarded the fact i then had no bed to sleep on!? All i got was i apologise for the inconvenience. There was no mention of it being referred to their manager, or how they were going to solve this AT ALL. I have been going back and forth with this poor lady who obviously is extremely busy and i would say isn't able to follow up on getting the manager to get back to me to discuss what can be done regarding the extreme inconvenience. JUST TO CONFIRM I RECIEVED MY BED BASE 1 WEEK LATER to the rest of the parts, So that's 1 week I have slept on a mattress on the floor!. AND THE MOST LAUGHABLE THING - I HAVE BEEN OFFERED A 5% REFUND A WHOPPING £27.00 COMPENSATION. IDE RATHER THEY KEPT THEIR £27.00 THAN TAKE THE MOCKERY OF GIVING IT BACK TO ME. why doesnt the manager take ownership and give me a call themself and be professional maybe once throughout the entirety of my order and stop making this poor lady come back and forth with me when she is unable to authorise anything in regards to this absolute MESS. The funny thing about this also is.... I would not give a bad review or kick up a fuss so long that this was handled in the correct manor, i understand mistakes happen sometimes THATS LIFE however this is absolutely shocking and discusting service to be honest, WOULD NOT RECCOMMEND. if you order from here just pray that your bed turns up when it says and in one piece or I wish you luck now!!

I've had a great experience with Bed Universe. I ordered super king size 'Hamilton winged bed frame'. I wasn't too sure about online colours, and luckily they sent out free sample swatches, which was really helpful.
I've not known a company that offers custom build your own luxurious beds and deliver so quickly. I loved how many options they had to build your own bed. They also contacted me to check if I had efficient space to take the 6ft headboard up if not they had alternative options to meet your needs. I was surprised to find how creative it was and how much they have to offer on material, colours, and designs. So glad I went for Bed Universe, extremely happy with my bed and really looked after us. Thank you.

I ordered a bed from Bed Universe on the 30th April expecting delivery within 5-10 working days as stated on their website. On the 8th of May I emailed the company to ask when the delivery was likely to be and was told it would be sent out by the end of the week. I have still received nothing and despite numerous emails and phone calls (no one picks up the phone!) I have had no reply. I am now worried that this whole thing is a scam and perhaps all the positive reviews about receiving beautiful beds are fake??

Was sceptical about ordering a bed online as previous furniture purchases online have been poor, but very pleased with quality and delivery men were very polite and punctual.

Stunning bed, great service, I’m very very happy and would 100% recommend bed universe 5*****

Easy process to order the bed ,great communication with from the staff, because I delayed the delivery. The delivery lads were excellent,and the Alexa bed looks fantastic.
Thanks bed universe.

Delivery was on time and the delivery guys were very helpful and mindful of our property when assembling the bed.
The bed is top quality and we are very pleased with our purchase.

Stunning bed. Love the colour and classic design, timeless and looks beautiful. Communication regarding delivery spot on really handy Saturday delivery.

Absolutely delighted with my new bed. Very well made and fabulous quality. The Luxe Life were fantastic from start to finish, from getting sample material to easy ordering and fantastic delivery men, who were polite, respectful and conscientious. Highly recommend this company.

Very nice bed for my 64 year old mother mattress is to heavy for the lifting mechanism could do with maybe a 100 kilogram lifting mechanisms instead it lifts very slow and are hard to push down but part from that the bed is absolutely lush I would buy another bed for the reason it's well made very impressed me and the old gal thanks very much yours sincerely John

The bed is so much better in person. Looks so pretty and elegant. Also headboard was much higher than I thought but rly happy with it

Excellent bed with great storage in the ottoman. The guys assembled it in half hour. Lovely design and excellent quality. I would absolutely recommend Bed Universe to all.