Barchester Healthcare Bewertungen 

Decent care for my Mother who is 93 and has Parkinsons. The carers are absolutely fantastic but as a company they really rinse as much money out of you as then can. This year it is just the 8.5% rise which is simply outrageous. They willl come up with any old feeble excuse (N.I rise) to justify it. It is nothing more than opportunism. No wonder they make > £60m a year profit and have a chairman on £2.2m a year

Even 1 star is too much customer service and complaint department are appalling I have made numerous calls and nobody responds to the calls........I have not been called to discus my complaint or to see if there is anything that I wanted to add nor have I ever been contacted by the complaints handler......they don't care!! If you want your family member to be treated with dignity compassion and respect do not ever send them to a home run by this company they are awful!!

I worked for Barchester for 3 months, started to speak up about unsafe practices, with health and safety, medication, and hygiene, and yes like Adam, who made a post, I resigned. (Barchester do not like being called out) they say that they are the best but this was not my experience.
I have brought all of the bad practices to Barchester’s attention and they decided to treat my concerns has whistleblowing, I am still thinking I should report them to CQC, because the Fernes in Farreham Hampshire has not been independently over seen for nearly 5 years.
On a personal note, I was ignored and bullied, I am a very experienced carer who knows what bad practice looks like, and what can be hidden behind closed doors, and how care homes can hide unsafe practices. This care home has some very good fed back from some families which is nice I guess, but I have seen different. I spent 3 months in hell, it was a horrible place to work for me, and some others that started at the same time I did, and left.
It was not all the staff, they were at least 3 members of the care staff that were nice but that was it.
I did not fit in because I know what bad care looks like, cutting corners, lifting people not safe guarding against falls, terrible.
So if you can avoid please do not go to work at the Fernes, I cannot speak about the other homes, but everything I have written in this post is sadly true
This experience has left me feeling anxious and very sad, but what happens in social care is not down to me or the other people that call them out, the lessons have already been learnt, and I should not be the one to have to teach, I know what I know because I have worked in social care for over 25 years, plus like a lot of people looked after family members, I do not or ever have loved the residents I have looked after, but the one thing I have always cared about is care. I will ask one question is, who do you think funds the next Barchester project?, pays the area managers the district managers and the regional managers plus the solicitors the board of directors, and last but not least the share holders, how far do you think the one thousand five hundred pounds to two thousand pounds a week goes, plus HR, and the decoration teams. It takes at least 3 to four years to fill a home that has just been built, and if you think 2 carers can take care of 20 residents needs, or 1 carer can take care of 10, then you are delusional. Your family member are just a number, bums in beds, cash cows, no more no less. The word care should never be given to care homes, care in a business people do business to make money care is the last thing that is thought about.

Avoid at all costs. Don't apply! You'll get a quick phone call (in which the interviewer will turn up atleast 10 mins late), you will be told everything is good and get an interview time and date. But you won't actually get booked in for this... they'll leave it a week then email you telling you that you're not successful. Absolute jokers. Please read other reviews too. Clearly a shabby company that doesn't give a damn!!!!

Good luck everyone

A dear friend recently passed away at the Barchester Care Home in Chichester. Perhaps, most likely, he would have passed away despite the negligent care provision. Yet still I feel compelled to write to you.

My friend was hoping to be cared for in a professional manner, due to becoming increasingly weak due to his cancer. Unfortunately he was not given sufficient attention. When I spoke with the managing director and wished to give her a letter from my friend requesting assistance by another friend, the management refused to accept the letter and refused to acknowledge its receipt. I found another employee of the home (Marriot House) who did sign for the receipt of this note.
I visited my friend two days later. He told me he had been forced to take morphine against his will. He passed away that night (03.01.2025).

Look beyond the fancy furnishings and flowers. The management are insensitive to grieving families so what do they treat their residents like? I wouldn’t trust them to look after an animal never mind a loved one. Just another uncaring large company who cover their backs and protect those who should be sacked.

I loved my father deeply, and it breaks my heart to share this experience. Please, do not place your loved ones in Beaumont Care. My father was terminally ill and had limited time left, but during his stay, he contracted an infection in the home. He passed away shortly after in the hospital.
What has been most distressing is the complete lack of care or accountability from the nursing home. I have repeatedly requested incident reports since August, but the manager of Beaumont Care has been uncooperative, offering no explanation or support. A straightforward request has turned into a frustrating ordeal, with the management seemingly unwilling or unable to fulfill their responsibilities.
This is not how families should be treated during such a vulnerable and painful time.

To summarise my experience of Broadway Halls is it was the worst experience that I have encountered of the care of frail and elderly adults.
Basic care needs not met, let alone any attempts made to maintain and protect the dignity of two proud adults.
Ask questions to a member of staff, well don't bother. You will be answered by a shrug of the shoulders, it wasn't me or I wasn't on shift.
Record keeping on falls, welfare and medication, all I can say is very unreliable!
Cleanliness,disgraceful although house keeping records are very robust apparently!
Despite, raising concerns, nothing materially improved to the point that I was asked to remove my mother from the home due to not being able to meet my expectations of her basic care needs.
Following 2 internal investigations, apparently we were wrong and the home is not there to make sure their residents are cared for in the way that we thought are the basic principles of being fed,dressed, clean environment and selves, and being given medication.
However, my mother is now in a nursing home where she is cared for amazingly and staff can surprisingly fulfil her basic needs and well beyond.
So thank you Broadway Halls for ending my mothers contract.
It was the best thing you did during the 3 month period of being with you.

This place looks lovely inside and out, but don't be fooled by all the glitz and glamour.
The only thing Barchester cares about is taking the money of your loved one and not always honestly.
The first week of July, I had to make the hard decision to put my parents in a care home.
At the time, the only place near to me I could find was Parley Place, which had two rooms available.
The rooms were amazing, the staff friendly and so helpful, who could not like it.
I was informed it would be best to put them onto rolling rest-bite and that I would get 12 wks disregard by the council, so not to worry, we would get our money.
Each week, my parents paid just over £3000 to pay for their stay while I waited for either the house to sell or social services to get involved.
It was social services who said that , at those prices, my parents could not stay there and they would have to move.

To cut the story short. My parents stayed at Parley Place for 8 weeks, paying them over £19,000.00 out of their life savings.
While looking for a new care home, I came across a site stating that Barchester homes do NOT take payment from council or top up from council. Money must be paid for by the resident. I was NEVER at any point told this by any of the staff, in fact they led me to believe that I would get help.
Since moving 6 weeks ago into another care home , Dorset Council has attempted on numerous occasions to have our money returned to us, but they have still not complied. Leaving my mum with less than a third of her savings left.
What makes this story worse is that
1. Since moving my step dad has died and Parley are aware of this.
2. The council will actually refund Parley for the time my parents were in there.

So please, unless your loved ones are able to foot the bill for any of Barchester care homes or your plan on paying for them to stay there. Stay clear before they take their hard earned savings too

My recently deceased father in law was not treated well at this home - Westwood House Care Home - Three years of bad ‘care’. All we wanted was for him to be treated with respect and kindness and have his basic needs met - hygiene and hydration ! -which was not the case. Belongings going missing, unexplained bruises, safeguarding issues, two hospital visits, one of which nearly resulted in his death. Left in dirty clothes frequently. Some staff apathetic and not having a clue when asked for info about our loved one ! To add insult to injury , his possessions were thrown away before we could collect🤦🏻‍♀️. I’m in communication with management but it’s futile as they will not accept culpability - something must be done about these private care homes, who are a law unto themselves. Please DO NOT SEND your loved ones here !! Especially if they have dementia. The only positive thing I can say is that two staff members Liz and Sheila were the only ones that truly looked after him when they could and treated him like a human being - they even attended his funeral. The shocking fact is that we actually paid for this mistreatment !

I have volunteered today with a group from work for an impact day. An impact day it was indeed, the staff at Barchester hold great pride in the amazing work they do. Within 4 hours we had completed a quiz, skittles, a beauty session & toddler visiting with the residents.

The residents clearly enjoy the daily activities & are kept active throughout the day. They're well looked after whilst also maintaining their independence.

Thank you to all the staff and residents at Barchester, keep doing the amazing things you do!

Poor management. If your face doesn't fit, forget it. 12 hour shifts, you leave dehydrated and exhausted as not enough staff on the floor. If you are 'in' with the management, you are laughing, this is dangerous for the residents. Appalled by the whole company in Much Wenlock. There are some really kind and caring carers there but unless you suck up to junior management, as many do, you may as well not bother. I was bitched about and made to feel inferior. It's a form of bullying. Employ people who have management skills and want their colleagues to succeed. Empowerment is key and will help with retention.

Barchester is the most corrupt company I have ever known. The ‘top dogs’ are protected at all costs, while the staff that actually do the work are totally disregarded. Senior management cover up everything, and when someone does ‘speak up’ they then suspiciously ‘resign’, or in other words are pushed out. Staff are treated unfairly, and unless you have a connection to the hierarchy, you don’t stand a chance.

I have worked here and realised that the management is protected by the chain. I have witnessed residents getting injured, and it's been covered up. If CQC were to investigate, they would find that at least three residents were injured in the last six months, and it was covered up. At least six good staff members have resigned after raising concerns because Barchester didn't listen. The deputy manager has disappeared after raising concerns about bad practices. A resident who raised concerns with CQC is now being asked to find another place to live. Be wary. Don't put your family here or get a job at this place. Ask yourself why so many staff members have left in the last 12 months. Barchester is shameless and don't deserve to have a licence to look after vulnerable people. Do some digging into Hilderstone Hall and I guarantee you that the Home will be shut down.

My mother stayed at Maple Leaf Lodge for 8 weeks. The home initially impressed me with its luxurious appearance but it soon felt more corporate than homely. The decor was coordinated but lacked the warmth and homeliness my mum needed. The sensory room and bathroom, though well-designed, were rarely used.
Staffing levels were insufficient, leaving many residents, including my mum, without the necessary assistance. The memory lane unit, housing 30 residents, was overwhelming for those in the early stages of dementia, and my mum deteriorated. Many design flaws, such as poorly arranged en-suites, made her stay more difficult.
After moving my mum to a different home with better staffing, smaller units, and a more homely environment, her well-being significantly improved. While the care staff at Maple Leaf Lodge were kind, the issues seem systemic. I'd appreciate if Barchester shared their response to this review with the CQC.

After exchanging contacts for 48 hours at north allerton care home and working 2 weeks of my notice, they sent an email voiding me zero hours available. No reasons no communication no apology. Terrible company, if that's how they disrespect staff it shows their calibre of care. Avoid at all costs..

We moved our Mother into Barchester Oulton Park last Year and we cannot praise the staff enough, from auxiliary to management. They work together as a team and seem happy in their job as carers. The staff have many good qualities like kindness, attentiveness and empathy, and are always very respectful to both residents and their families. The home and it's surroundings are inviting and very homely, it hasn't got such a 'clinical' feel to it as they have good carpets and home furnishings, complete with cafe area with free tea, coffee and cakes etc. I would highly recommend this care home for anyone's loved ones.

This company doesn’t even deserve a 1 star, care inspectors have been in for the terrible conditions clients and the lack of care given. The new management that took over have been so unprofessional about trying to get hours, logins and training ,and was very disrespectful to me when I went to seek help. (Mark Hurst) avoid this company at all costs as you will find a team of incompetent management,admin and head office.

My dad had been let down by Stoke Mandeville Hospital twice before they finally got him on a ward and treated him properly. There was no way he could go home on discharge so with some help from the discharge nurse we found a space at Hempton Field Carehome in Chinnor. Unfortunately my dad was only in there 2 weeks before he died but Joy and her team made those 2 weeks the best they could. He had excellent care and amazing food. When I asked him did he want to stay there it was a firm yes. When I went in to see dad just after he died, Joy took time out to not only come to the room with me to see dad but also sit down and chat over a cup of tea. Great place and a great team.

Hampton Court Care home, Peterborough.

My mother was a resident at this care home, but died in December '23.

When my mother passed away, she initially became unresponsive, but the care home did not notice, and when informed, they claimed she was "asleep". When the senior carer could not wake her, she showed disinterest and left her to get on with other duties, still claiming my mother was asleep.

When the family INSISTED, something was done, an ambulance was called, but even then, serious and vital misinformation was given to the 999 call handler and also to the paramedics when they arrived, indeed, they were lied to. It was discovered that the call bell had been unplugged and removed from my mother's room, so prior to falling into unresponsiveness, she was unable to summon help, distressingly, we will never know if she tried to get help or not.

My mum died later that day in hospital A&E, without ever regaining consciousness. The level of care afforded my mother was completely unacceptable. The call bell alert system had been disconnected and removed from my mother's room. The staff senior member was unhelpful, rude (also rude and unhelpful to the paramedics)and uncaring. The senior staff member deliberately gave false and misleading information to the 999 call handler and the paramedics when they arrived.

Months on, I have still not had an explanation of when or why my mother's "buzzer" had been disconnected and removed. To be fair, some of the more junior staff were very caring towards my mother during her stay and treated her as though she was their own mum, so not all the staff are bad. If you are considering using this home for a loved one, be very careful. They present a great front, but behind the facade and sales pitch, it is a very, very different place.