BALTIC Watch Bewertungen 33

Admirable handling of a repair request; after several years of regular wear, the strap gave out, appointing the bezel with the floor. CRACK. No issue sending it in for repair. New bezel, new strap, quickly performed, chapeau.

Nightmare experience- beware!

I had to message these guys 4 times before I got a response, they finally answered my question saying the problem with the clasp (that other customers had complained about) had been fixed - so I ordered the watch.

The watch arrived, not only with the clasp issue, but with dirt behind the glass on the watch face!

Three messages later and I’m still yet to hear back from Baltic Watches about my refund.

STAY AWAY

I ordered two watches from Baltic. I sent both of them back, not because they‘re bad watches, but because they didn‘t really fit my wrist.

Up until then the email correspondence was good. But once I had sent the watches back to Baltic, they ignore me completely. The watches have arrived at Baltic two weeks ago, which I can see in the DHL tracking. I have not gotten any confirmation on that. I have wrote them several times, both via mail and their support page.

NOTHING!

The watches were unworn and in perfect condition, so it‘s an easy refund.

It‘s really getting on my nerves I have to remind them without even getting as much as a „Sorry, we‘re working on your issue“.

To be clear: I‘m not mad that it takes them longer than I expected, I‘m mad because I can‘t get any info at all and that I‘m simply being ignored.

Let the buyer beware. The quality of these watches is awful (excellent Swiss movements but the rest is French…). Chrono push buttons are designed to fall off and let water in. After sales is so bad: they don’t even reply despite the warranty being in force.

If you want a watch that looks like a Rolex, then just buy a Rolex.

Site pas sérieux, ils communiquent de faux renseignements

I had a wonderful experience with Baltic watches. Last September, I purchased my lovely Baltic MR01. Unfortunately, it stopped working after a few wears. Baltic's perfect service allowed me to send it in for repair without any questions.

The trouble began when DHL lost my package without scanning it, even though it had an express label. Six weeks of stress, emails, phone calls, and false promises from DHL ensued.

After losing the package, they offered to compensate me with 2 euros per kilo. Totally shame!

Baltic stepped in, and I want to express my gratitude to Guillerme for calling me by phone. He's a very friendly and helpful guy. Also, a big thanks to Paul, a great guy too. Baltic offered to send me a complete new watch. I've never been treated so nicely by a company. Their after-sales support and communication via email were top-notch, a solid 10/10.

A big thank you to Baltic, a hundred times over. This experience will remain in my memory forever. I'm now confident in buying from them in the future.

I highly recommend this brand; the people behind it are stand-up guys and fantastic individuals.

Respect and love for you guys.

The watch feels great, a bronze aquascape and even though I really put it through it’s paces and needed a little repair, the customer service has been second to none! Highly recommend.

Terrible quality! Don’t let them get you and scam you with all that crap of you tube videos I got 3 watches from them and my watches get water inside the dial I got pictures

I have been having trouble with the bezel since day 1, sending it back durring warranty, to get the answer that its suppose to be loose and clicky.

Amazing watch brand. Great quality and nice design.

Ordered the aquascaphe. Very fast to dispatch and the watch is very good looking. Thanks!