Bath Depot Bewertungen 

Ship broken and damaged items and won't replace or repair them.

Je ne conseille vraiment pas d'acheter chez Bain Dépôt.
Nous avons commandé un ensemble de douche, c'était notre premier achat.
Notre salle de bain n'était pas terminée, nous avons donc stocké notre ensemble de douche une fois reçu dans notre garage pour éviter de briser les vitres.
Dès qu'on avait terminé, nous avons commencé à installer la douche avec les portes. Nous n'avions pas déballé le tout avant car tout était très bien rangé, il y avait beaucoup de choses, et nous n'avions pas la place.

Nous nous sommes rendus compte de 3 impacts sur notre porte coulissante. Certes, les 72h étaient passées et nous l'avons découvert après mais c'était pour éviter de casser des vitres inutilement.

Nous avons donc demandé un remplacement au service client. On nous a dit, il faut 48h pour avoir une réponse, il faut envoyer des photos au préalable etc.
Chose faite. Ensuite, on nous dit que ce n'est pas couvert, qu'on va envoyer un billet à un magasin pour nous dire combien ça coûte d'en racheter une.
En racheter une alors que nous n'avons rien brisé ?! Une honte.
Ensuite on nous dit, ça peut prendre 5 à 10j ouvrables, mais seulement si elle est disponible (on se moque du monde ?).

Le service à la clientèle n'a rien voulu savoir. Nous n'avons rien brisé, nous avons pris toutes les précautions qu'il fallait, et ensuite il faudrait encore que l'on repaie pour une porte que nous n'avons pas endommagé.

Je déconseille FORTEMENT tout achat chez Bain Dépôt. C'est la première et dernière fois que nous commandons ici.

I paid extra for rural delivery. Three weeks after estimated delivery time and after multiple attempts to find out where my shipment was, I was informed the best they could do is deliver to location 2 hours away. I cancelled the order. I have now been waiting 5 weeks for a refund

Les produits, à date, semblent bien. Mais le service de livraison est trompeur: leur politique mentionne qu'en région rurale, ils ne livrent pas plus loin que la première pièce sèche. On pourrait donc croire qu'en zone urbaine, ils le font, mais non! Ceci est trompeur: pour Bain Dépôt, le terme "rural" implique apparemment aussi les zones urbaines, mais ils ne le mentionnent aucunement. Oui oui: Bain Dépôt prétend que lez zones urbaines sont incluses dans les zones rurales. Ottawa, Calgary et Terrebonne sont considérés comme des zones "rurales" selon leur service à la clientèle. Évidemment, ils ne le mentionnent nulle part et se déresponsabilisent de leurs directives trompeuses, même si un enfant de 9 ans peut faire la distinction entre rural et urbain. J'ai aussi eu droit à une séance de "gaslighting" du service à la clientèle, qui a d'abord affirmé que je n'avais pas bien lu leurs politiques (je les ai bien lues, mais elles sont confuses), puis, sans se rétracter, a précisé que dans le fond, c'est que les zones urbaines sont incluses dans les zones rurales selon leurs politiques (ce qui est incohérent, au minimum, en plus de ne pas être mentionné sur leur site), puis m'a dit que nulle part ils n'ont écrit qu'ils ne livraient à l'étage (qu'importe la zone), donc que je n'aurais pas dû avoir d'attentes à cet effet.
Or, ma conjointe enceinte et moi-même avions choisi la compagnie Bain Dépôt CAR elle ne mentionnait pas qu'elle ne livrait pas à l'étage, contrairement à Home Dépôt, qui a au moins le mérite d'être clair dans sa directive de service de livraison. Nous avions besoin d'aide pour grimper la douche de 200 lbs à l'étage, et comme Home Dépôt mentionne ne pas livrer à l'étage, mais pas Bain Dépôt (excepté en zones rurales, vous voyez le tour de passe-passe sémantique trompeur), nous avons choisi la compagnie qui semblait offrir un service plus complet, mais non, c'était simplement une politique mal rédigée et ambiguë.

La politique de livraison de Bain Dépôt n'est pas claire, et au lieu d'assumer leur responsabilité de transparence et de précision, ils reprochent aux clients de ne pas avoir compris leurs directives confuses et de ne pas comprendre que lorsqu'ils disent "zone rurale", en fait, ils veulent aussi dire "zone urbaine".

Buyer Beware: Missing Parts and Zero Solutions from Bath Depot!
Absolutely fuming with Bath Depot and their abysmal customer service! We ordered a shower kit weeks ago, patiently waited for it to arrive, only to find critical parts missing when we opened the box.
You'd think a company specializing in baths would be able to identify and replace a missing component from their own product, right? Wrong. Their response was beyond unhelpful: "we can't find the part you're referring to." Seriously? It's your product!
When I expressed my disappointment and requested a refund or at least a similar replacement for the missing part, their answer was a flat-out "we can't help you." So, now we're stuck with an incomplete shower kit and out a significant chunk of change.
This isn't just bad service; it's a complete failure to stand by their products. Save yourself the headache and frustration – look elsewhere for your bathroom needs. You'll regret trusting Bath Depot.

I’d rather not shower then buy anything from bath depot.
The quality is horrible and the customer service is even worse.
Need any product from them, good luck you’re waiting 4-5 months minimum.
Then they tell you they will deliver but won’t, additionally charges will be applied so you can go pick it up the product ina remote location.
Do yourself a favour and stay away from bath depot

We ordered our system and it was missing parts. Three times we have been sent the wrong parts. Stay clear of this company. The service is terrible

The worse place you can buy bathroom products
Customers service don’t exist and the products very poor quality and often missing parts

À éviter absolument !

Je regrette profondément mon achat chez Bain Dépôt. D’abord, une cabine de douche défectueuse dès l’installation : on m’a demandé des vidéos et des photos, ce que j’ai fourni immédiatement. Et ensuite… plus rien. Aucun suivi, aucune solution.

Plus récemment, ma toilette intelligente a cessé de fonctionner après quelques mois. Même scénario : on me redemande des vidéos, que je renvoie, et cela fait maintenant 8 jours que j’attends une réponse.

Leur service à la clientèle est inefficace, lent et irresponsable. Les produits sont clairement de mauvaise qualité, et le service après-vente est inexistant. Je déconseille fortement ce magasin à quiconque cherche des produits fiables et un service digne de ce nom.

Passez votre chemin. Vous gagnerez du temps, de l’argent et vous éviterez beaucoup de frustration.

#MauvaiseExpérienceBainDépôt

I had an excellent experience with Bath Depot from start to finish. The customer service was outstanding—friendly, helpful, and quick to respond to all my questions. The product itself is high quality and exactly what I was looking for. Delivery was fast and efficient, which made the whole process even smoother.

What really stood out to me was how simple and straightforward the return process was—no third parties involved, just direct and hassle-free communication with Bath Depot. It’s refreshing to deal with a company that truly stands behind its products and service.

Overall, a great purchase experience. I’ll definitely be returning for future renovations and would highly recommend Bath Depot to anyone looking for quality bathroom products and top-notch service.
Savy Solutions Elite General contracting

I purchased a quartz counter 3 months ago at Trinity Common, Brampton , for my washroom not expecting water drops to damage it despite daily cleaning the damaging spots seem to be coming from inside the stone. . This company is a nightmare to deal with. Repeated phone calls and visits to the store finally resulted in a discount for this poorly constructed product but the refund is stuck in the process and no one returns calls to address your concerns. . Save yourself a headache and DO NOT DEAL with this less than reputable company selling products that appear to be defective and not worth the money charged.

I purchased a bathroom tap and drain from The Bath Depot. Within 6 months, the paint on the drain chipped. After numerous phone calls and emails, and the wrong replacement, The Bath Deport finally replaced the correct drain. However, within three months of replacing the drain, the new drain began to chip, exactly like the first one. I have tried to connect with The Bath Depot 4 times on email with no replies. I am currently waiting on the phone (and my phone says I have been waiting for 21 minutes for someone to pick up). I am really hoping that by speaking to someone, I might get this issue resolved.

Very disappointed with the products. Within 6 months my black kitchen sink and white bathroom vanity top are damaged and there's nothing they can do.

Purchased new vanity 2023 sink already has chips and the top has dulled out . It’s second bathroom which has little traffic and no children
I send them email first they claim it’s cleaning products then said it’s normal wear . I have a sink 10 years from another company no issues .
I would not recommend . The price does not fit the quality ..

I bought a standing shower glass door panels. The glass automatically shattered without any interaction before installation. They said 10-year warranty but did not even cover 10-day warranty. Customer service is also the worst one. The people working in this company just know how to blame customers and steal money from the customer. They don't have good attitudes and do not know how to help customers. They did not refund money or replace the product for faulty manufacturing of the product. Stay away from buying this worst product as well as from this company. They are a scammer.

I wish I read the reviews before. Everything people have written about how pathetic their products and customer service is bang on. I was sent order 15 days later than iriginal delivery date. The vanity came with missing parts and when I called to request those parts, all I got was any complaints must be made within 72 hours of delivery. So they expect people should drop their life and unbox the items to validate the quality WORST Conpany. Do not give them your Business 😣

PLEASE BE WARNED: DO NOT WASTE YOUR HARD EARNED MONEY AT BATH DEPOT!
This company stocks shoddy, poor quality fixtures and fittings and sells them for huge profits. We spent nearly 4k at this store, and just over a year after installation the taps and sink plugs and shower head and bath head hoses (which are all PAINTED black!!) are chipped and look horrendous. After spending so much on a huge bathroom renovation, this is a beyond upsetting outcome. Had we known that the bath and sink fixtures, that are in frequent contact with water and soap, were painted, we would have bought elsewhere. We have passed the 1 year warranty now, and the customer service has been abhorrent. We have been told we will just have to replace them (after less than a year and a half of use), with our own money. It certainly feels like we have been seriously duped! This company takes zero responsibility for the (lack of) quality of the products they are selling. Extremely disheartening and disappointing. If we could go back in time, we would steer very clear of this store and their terrible quality drop shipped products. Looks like we purchased them from a dollar store. We hope we can save some other potential customers from being ripped off!

They sold me leaking shower door and will not give money back or honour warranty , even after customer service is sent all the evidence of the defect. DO NOT BUY HERE

They installed tub shower had bad workmanship leaks then my kitchen ceiling got damaged they put a big hole in the back to fix it second guy fixed most of leaks but still leaked from shower from first guy now it 3weeks later still not fixed all i get from them is we'll fix it. And they won't let me talk to owner. Do not recommend them.

Terrible customer service. Every time we hear back from them, we get different information. Iona in Customer Service seems scammy, fake. Probably not a real person.

They shipped an incomplete box (missing assembly parts) and then asked that we ship it back before sending us a new one. They wanted us to drive 2.5 hours to the closest store to return in person. We had to explain how inconvenient that was, and asked for a shipping label so we could ship the item back. So.. We did. Then they said theyre out of stock and will send us a new one when they receive more in 2-3 weeks. We said forget it, just issue a refund. But she said they wont issue a refund unless they get more inventory. This all started 3 weeks ago. So they never got new inventory, never issued a refund. Its all ridiculous.

We had to remind them we only returned it because it was missing pieces. Its not our choice. We wanted the item.

We have purchased a few things from Bath Depot, this will be the last time we support that scam company.