Babylist Bewertungen 

Avoid getting your pump through Babylist! This is my third pregnancy, and I’ve previously gotten pumps through Aeroflow and 1 Natural Way. This time, only Babylist had the pump I wanted, so I had no choice but to order from them. The entire process was incredibly frustrating.

When I placed my order, they asked for my OB’s information and claimed they would handle getting the prescription. However, that wasn’t true. After placing the order, they emailed me and told me I needed to obtain the prescription myself. While it’s not a big deal to get it from my OB, why say they’d do it if they won’t?

Then came the long wait for insurance validation. With 1 Natural Way and Aeroflow, it only took 1–2 days to validate my insurance, and I received my pump within about 10 days total. Babylist, on the other hand, took five days just to validate my insurance. Now, a week after validation, my pump still hasn’t shipped. They said once it ships, delivery will take another 5–10 business days.

My due date is approaching, and I don’t think the pump will arrive in time. I’ll likely have to use my old one. If you’re considering ordering a pump through Babylist, be warned: they are incredibly slow and inefficient.

Was not able to contact a person to discuss tracking. There is no way to talk to a person on the phone. It took one minute to place an order and after 60 minutes still not able to talk to someone.

TERRIBLE!!!!! If I could rate no stars I would! I have told everyone already not to use that registry and infect use my other ones! They are a scam and steal money! Never received packages! They have no customer service options other than chat bots and email!!! Terrible! Terrible! Terrible! Will never use again for even looking!

Ridiculously overpriced. They hide prices from Amazon or they advertise prices from Amazon as more expensive, but in fact Amazon beats their prices if not match almost always.

Terrible customer service. Takes several weeks to ship items. Tracking items is terrible. All their products have a terrible mark up. The list goes on

Do not use this service!!! They do not have a phone number that works for customer service and they do not respond to emails. There
Is no communication between them and the customer. They are also more expensive than most websites. In addition, you cannot track anything unless you get another app? Why can I track purchase on all other websites.
Please do not use!!!!!

Order placed over two weeks ago and it still has not shipped. When I try to get in touch with customer service (an oxymoron), all I get are bots that say they can't answer that question. Never a live person.

Good only as a registry for other to purchase items on. Any other feature is useless. The 15% "discount" just makes the items Amazon price. Overpriced, overhyped, not great for anything but a barebones registry site.

I used Babylist for my registry and it worked out well for that purpose, although I did notice that anything from their shop was ridiculously overpriced. Luckily, it looked like only one of our family members ordered something through the Babylist store itself and unfortunately it was something we had already purchased ourselves, but forgot to take off the registry. We returned the item to Babylist no problem, but we were only able to receive a store credit. So, I ordered a bouncer and a set of Dr. Brown’s nipples. The nipples shipped and arrived on time, but the bouncer has yet to ship and I ordered this on 9/28. Customer service has been less than helpful and say my order should ship in another 2-3 days, when it’s already been 2 weeks since I placed the order. The only thing they have offered is to cancel the order, but there would be no point as I would still only have store credit. So incredibly frustrating.

Worst customer service ever. Some of my friends and family got us presents for our baby and ordered directly on Babylist. Please do not let them make that mistake. The same items that they could’ve ordered on Amazon and receive on the same day, didn’t arrive on time for my baby shower. And there’s no estimated shipping date as every time I check, they continue delayed it while the order shows “processing”….. customer service has no answers, just excuses. Do not use babylist for a baby registry. Amazon is way more practical and quick.

If I could give them less than 1 star I would. I ordered a gift for a relative who had registered with them. Wasn't told by babylist that the order was delayed. When it wasn't delivered in a reasonable time I contacted the company -- not easy to do because you can't actually call and talk to anyone -- and was told that there were "warehouse" delays and that because my order had "begun processing" I couldn't cancel it. Instead they offered to "elevate" it and it would ship within 3-4 days. 5 days later I got a message saying there would be further delays and I could cancel it if I wished. So now the gift is weeks delayed. The fact that they call their customer reps "Happiness Heroes" is ridiculous. I was able to find the gift cheaper on Amazon, and they are more reliable. Save yourself and your friends and family the hassle -- if you want to use babylist as a registry, go ahead but tell people NOT to order the gifts from them and to get them from a more reliable source.

Ordered a gift on baby list. The company was skaldo & Marlin. It was a baby bed I sent to a friend for a gift. The order was delivered, but not to them. I have reached out SEVERAL times to a company that advertises 24/7 support 364 days a year!!! They have yet to answer me!!! Horrible customer service!!!

I like that it was easy to send a gift. I did not like that the entire order which was marked as a gift was sent in different shipments so it looked like I was a slacker in the gift giving department which does not sit well with me. I wanted her to be surprised and well stocked at the same time.

I thought babylist was great until I got my first damaged order. Apparently if the items ship directly from a manufacturer, they require ZERO shipping materials?
The customer service was helpful and kind, but if I order anywhere else, I get an object inside of a shipping box that is going to keep it safe during travel. Instead with babylist, you get a retail presenting box with a shipping label depending on what is ordered. This is super inconsistent and allows products to be damaged or more prone to easy breakage after being jostled around in the mail with no protection.
I definitely deleted babylist only items off my list after this. I'm not trying to be 7 months pregnant and emailing them after my baby shower to deal with more damaged goods.
Not cool, I'd think the business would want better for their customers.

Do not doing business with the disaster of a company. Stupid is too kind. Absolutely ridiculous and literally could not get anything right. From not shipping, to shipping to wrong address, to them not correcting address, to shipping partial order to customer service that is useless.

Dealing with Babylist has been a terrible experience. They take zero accountability for any orders placed. I ordered a glider for my niece through baby list, which was an amazon item, and it came in damaged. Amazon will not take it back now saying it's past its window since I ordered it as soon as Babylist put up the list and it was before my niece's shower. Babylist is no help at all, even though it was purchased through their site. I called customer service and one girl told me they couldn't help because it wasn't marked as a gift - which was their error - and another customer service girl said we can't help, you have to call Amazon, which each of us has tried 1000x. Always the run around from everyone. It was the only glider even listed so why not tell people about the return window when the order is placed? I'm under the assumption that if it's on that list then free to order without problems. Isn't this list put together to help future mothers? Especially mothers like my niece who work full time and needed this to be something easy? If they are the intermediary why not help get involved? Why not be clearer when purchasing product? Why not put an alert next to it- this item has a 10 day return window etc.? This has taken so much time from all of us trying to find someone to help and of course no one will. No one cares. So out $300.00 and a glider. I did not find it user friendly at all and they did not even mark the items as gifts as I placed orders and then said because it wasn't marked as a gift they can't help. I also purchased a gift for my mom and myself and they would not let me put a message with each gift, only one. They did help with that but it took significant time going back and forth to help with something so simple. I would never use this site again when ordering for future baby showers or for my daughters. I will not leave anything in their control.

I really enjoy the pregnancy tracker with pictures of real pregnant bellies and little snippets of common symptoms and how some people handle them. Having a registry that can link to basically all the other online stores was great too! Completing the registry to qualify for the hello baby box was a little confusing, especially since a few items I added apparently didn't count on the checklist, I eventually figured it out.
The hello baby box was totally worth it! I think it's probably the best one I've gotten. (I've gotten the trash from Amazon, the decent one from Walmart, and the cute bag from Target so far) It's probably the most "expensive" one I've gotten, being $8 in shipping, but with the 2 bottles, pacifier, onesie, hat, bib, full-size lotion, and so many awesome samples I definitely got my money's worth!

I do think everything on their own website is overpriced and some of the pages were hard to navigate, but I'd still recommend giving it a try!

Horrible horrible customer service. You can not speak to a person. Only thru Chat. Placed my order and the website stated what day it would be delivered by. Check the tracking on that day and it had not even been shipped as of yet. Customer service says go by their shipping policy and not what the website says. REALLY…. DO NOT USE THIS WEBSITE….

I am extremely disappointed with the customer service I received from Babylist regarding a return. Despite providing all necessary tracking information and screenshots showing the return status and exception alert since June 19, Babylist has been utterly unhelpful in resolving the issue.

I returned a package to Babylist, and there has been no update on its status since June 19. I provided Babylist with the tracking number and explained that I did not receive a physical drop-off receipt from FedEx. Despite this, Babylist insisted that without the drop-off receipt, they could not process my return. This is highly frustrating, as the tracking number clearly indicates that the package left my address and encountered an exception.

Their response was dismissive and offered no real solution, simply suggesting that the package might eventually arrive at their returns center. This lack of assistance and rigid adherence to policy without considering the evidence provided has left me feeling ignored and unsupported.

I urge Babylist to reconsider their approach to customer service and returns, especially in situations where tracking information is available and the fault lies with the carrier. As a customer, I expected better support and a more reasonable resolution process. Unfortunately, my experience has been nothing but frustrating, and I am left without a refund or store credit for my returned item.

Babylist is the best! My order was delivered to the designated address but was stolen from the location. The customer service was responsive and helped me within a day. I recommend this company 100%.