Babylist Bewertungen 

Terrible customer service. The entire experience was frustrating, unprofessional, and handled very poorly. I expected much better, especially from a company that caters to expecting parents and families. I would not recommend Babylist based on the way I was treated.

I've been shopping with them for a while, but my delivery was marked delivered but never showed up, like, which is unacceptable for a company this size! Take your money elsewhere!

I definately will not be using babylist again. Bought a gift from them and the gift was promised a delivery date a week before the baby shower , now the shower is over and still have not received the gift. They blamed it on the courier and take no accountabilty what so ever

Ordered a Boppy Nursing Pillow to be delivered to the expectant mother with a card telling her who the donor was. The pillow arrived in a cardboard box, no card, no plastic or paper wrapping, even though these usually come wrapped in plastic or in a bag from the manufacturer. Just thrown in the box!!

There website is not iser friendly. They also dont have a reminder set. So as big as this website is it is lacking friendliness. You add all the people which is time consuming but you can set up to have them remind people to RSVP. They tell you to regenerate a text message/email to those that havent responded to respond. So here is another time consuming factor. You have to look at those who haven't responded the creat a test message with this people and send out reminder. Navigation is terrible also. I wont ever use this or suggest anyone to use this

Babylist is awful. The return process when it’s purchased through a store that they allow to link their products is horrible. You get screwed if you’re gifted multiples. Even target won’t help because it’s not directly their registry.

A HUGE MESS!
Update: I was contacted by email from the registry. The representative was kind and helpful. Still, my review stands. I appreciate the rep, but the process took half of my day and caused an unreasonable amount of frustration.
I wanted to purchase a gift through the registry. If I go into detail about using this site, it would take pages… suffices to say that it was HORRIBLE!
Navigating the site and trying to make multiple purchases took me, literally, hours! I ended up buying on Amazon but the registry wouldn’t even give me the shipping address. That took another 2 hours.
I got the address and completed my Amazon purchase but the registry still shows 4 items in my cart!
They won’t let me remove the items and delete my attempt and I fear that someone else might buy the items, sending unnecessary duplicates.
Their AI chat was unhelpful and more aggravating.
Don’t use this registry… the people wanting to buy things for you will HATE IT!

Horrible. I ordered an item shown as available for purchase. Then I tried to indicate that I bought it. It then shows me that it is already bought. Now she will get 2 as I cannot return it and can only get store credit. Such a crummy experience.

Horrible service. This is my first baby so I didn't know any better. Firstly, they told one of my guests an item was out of stock so she ordered it on Amazon independently, then the next day another guest ordered the same item and it shipped out so I ended up with a duplicate item. Now trying to return 2 of the items I received, Babylist has asked that I reach out to the purchaser for the tracking numbers to start returns via Amazon, which I did, and Amazon says that the gifts are not marked as gifts. So I am now sitting here with $300 worth of items I need to return speaking with an Amazon rep that barely speaks English trying to get permission to return my items. DO YOURSELF A FAVOR AND MAKE A REGISTRY DIRECTLY ON AMAZON SINCE ALL THEIR STUFF COMES FROM AMAZON ANYWAYS.

Edit: Also forgot to add they ship everything super late!

Ordered expensive gift in plenty of time to get the gift before a baby shower. My order went through and a week later I was notified there was a problem and my gift hadn't shipped. I will now have to go to the shower with no gift. Buy your gifts elsewhere!

order for a shower on March 14 and they are not shipping until March 17th. HORRIBLE SERVICE AND I WOULD NEVER USE THEM FOR A BABY REGISTRY!!

Unbelievably slow shipping. I ordered baby wipes and shampoo on 1.20.26 and was finally notified of shipping that will arrive on or around 2.11.26. Are they making the wipes before shipping.

Here's what I wrote them. I am awaiting their response.

"Hello,

I just received an email notifying me that my order has now shipped. This is extremely frustrating and unacceptable.

The items in this order were purchased specifically for a baby shower that took place on January 10, 2026. I ordered with the clear expectation—based on your stated delivery timelines—that the gifts would arrive in time for that event. They did not.

In fact, mine were the only gifts that did not arrive. Shipping the order after the baby shower completely defeats the purpose of the purchase.

I would like an explanation as to why the promised delivery timeframe was not met, and more importantly, how you intend to resolve this. At a minimum, I am requesting compensation or a refund for the order itself, given that it no longer serves its intended purpose. And I would like something extra, as well, like a gift card I can send the expectant parents as an apology for not sending any gifts.

Please respond promptly with a resolution. This experience has been deeply disappointing, and I hope you will take responsibility and address it appropriately."

We had an absolutely terrible experience with Babylist, at the exact moment when reliable service matters most: the birth of a newborn.

We spent $500 on a Harbor Baby Monitor on November 12th. What arrived was only half of the product — Babylist shipped the wrong box, so we received the screen but not the actual camera needed to monitor our baby.

I discovered this on December 7th and immediately contacted Babylist. They acknowledged the mistake and said they would send a replacement unit ASAP, which gave us some relief. Our baby was born on December 11th.

We came home from the hospital with our newborn — and still had no working baby monitor.

When I followed up, I learned that Babylist had chosen to send the replacement using the cheapest, slowest possible shipping method, which then got lost in the mail. At this point, we urgently needed the monitor. Since we already had the screen, I asked them to rush just the camera to us.

They refused.

Instead, they insisted on sending an entirely new unit — again, without rushing it. When I asked them to expedite shipping, I was told that “their system can’t process rush shipping,” which is simply not believable. They chose not to fix their own mistake in a timely way because it would cost them more money.

It is now January 6th. Because Babylist again chose the cheapest shipping option, there is:

No tracking

No delivery date

No accountability

We have no idea when this $500, critical piece of baby safety equipment will arrive — weeks after our child was born.

This experience has made it painfully clear that Babylist does not care about parents, newborns, or fixing their own errors.

One more major warning:
If friends or family contribute money to a diaper fund or any cash fund on Babylist, you cannot withdraw that money to use elsewhere. You are forced to spend it on Babylist’s limited selection of products, which also take a long time to ship.

If you are expecting a baby and need reliability, urgency, or basic customer care — avoid Babylist at all costs.

You have been warned.

I’m extremely disappointed with Babylist’s customer service. I purchased a bottle sterilizer from my registry only a few weeks ago, and shortly after, the price dropped. I reached out expecting a simple price adjustment—something most retailers handle with basic courtesy and common sense.

Instead, Babylist insisted that the only way to receive the price difference was to ship back the large, heavy item and repurchase it at the new price. I’m 39 weeks pregnant, the baby could arrive at any moment, and they still expect me to lug this bulky box to a shipping location just to achieve the exact same end result that a straightforward credit would accomplish.

This policy is not only inconvenient—it’s completely unreasonable. It shows zero regard for customers, especially expectant parents who rely on Babylist precisely for convenience and support during an already challenging time.

I genuinely regret choosing Babylist for my registry. Their rigid policies and lack of empathy made what should be a simple, supportive experience unnecessarily stressful. I hope they rethink how they treat their customers, but based on this experience, I wouldn’t recommend them to anyone.

Returns process is overly complicated and convoluted . Stores that link to BabyList do not recognize babylist for return policies and makes items unreturnable.

Would give them minus grade, if possible. AVOID BABYLIST LIKE THE PLAGUE. We ordered gift for a shower, they took 3 weeks to deliver it. BUT THEY DELIVERED IT TO US RATHER THAN RECIPIENT, whose address we provided.. When we contacted them, their first response was that they could not pick up the huge, heavy box, that we'd have to take it to fedex, get credit for return, then reorder. W e are senior citizens and responded that it was not possible. They finally agreed to send Fedex to pick up gift and redeliver. Since their order form has no obvious place to write gift card, I asked how that could be done, and rep sent me on wild goose chase. Finally found it, but meanwhile phoned company. First they said, 14 minutes wait time. After five minutes wait, they then said 22 minute wait time. HUH??? When they finally answered, rep said hello, and before I could speak, he hung up. Called again, got 13 minute wait. Still waiting for their notification as to when fedex will pick up box.HORRIBLE!

I have randomly started receiving spam from this company. I don’t have a baby and have never heard of them. Clearly they are obtaining emails in illegitimate ways. Be warned.

I purchased a crib and when I went to assemble it and it was missing pieces they asked me to reach out to the manufacturer. After I told them it was sold out everywhere they still wanted to wait for the manufacturer to get back to me even though the manufacturer did not have a solution. The easy and quick resolution would have been to refund the money or offer to replace it with another crib instead of me not having a sleeping solution for my daughter.

I bought a gift through Babylist and was not able to cancel when I got the confirmation and realized it was being sent to me instead of the expectant parents. My order confirmation said "Orders may be canceled up to 45 minutes after you purchase." However, clicking that link (well within the 45 minutes) just sent me to a Babyllst website page telling me the way to cancel would be by clicking the link I had just clicked. It was an endless loop! When I talked to a "Happiness Hero" on the phone help line the next morning (since the help line wasn't staffed at night), he suggested I either refuse delivery of the package or else return it and reorder. Not very helpful! This company needs an online cancellation process that actually works.