This company sucks. Website recommends wrong parts after entering the vehicle information and hey will not refund or exchange if you are beyond a 30 day window. Stay away, plenty of other places to pu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Be forwarned that if u need warranty they want a note from a mechanic shop lol buy elsewher see there future will b short lived Cheaper price but no quality not worth the hassle part defective... Mehr ansehen
Unternehmen hat geantwortet
Autoshack is just terrible at their warranty refund policies. I was told by Autoshack on October 2/26 by email that they were refunding me the cost of my warranty as they were so conveniently out of s... Mehr ansehen
Unternehmen hat geantwortet
I've bought from autoshack multiple times from their Amazon store and it's been a great experience all times. Parts are quality and shipped great. True fit rotors. Can't complain will keep buying from... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Kontaktinformationen
115 Journeyman St, K2T 0N7, Kanata, Kanada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1,5
Ungenügend
245 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I ordered brakes for my car on there…
I ordered brakes for my car on there website and they took my the money out my bank out but the website said my order failed now I’m fighting with them trying to get my money back from them
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Hi Keevin,
We understand seeing money leave your account on an order that shows as failed can be concerning, and we want to help clarify what's going on.
Here's some good news: the transaction you're seeing typically isn't an actual charge. It's an authorization hold your bank places to confirm funds are available, and these are a standard part of how card processing works, they usually drop off on their own within a few business days depending on your bank's processing time.
That said, we want to make sure that's exactly what happened in your case. We've sent a request for more information through Trustpilot, and your response will help us look into this for you.
Customer Service Team
AutoShack
They are selling quality rejected parts…
They are selling quality rejected parts in cheap prices. But actually they are playing with lives. I had several chances to buy parts from auto shack. Every time parts either torn apart during installation or they last for only a few days.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Mohsin,
We take product quality concerns seriously, and we understand why you would be concerned if you experienced repeated issues with parts.
At the same time, we would like to clarify that AutoShack does not sell “quality rejected” parts. Our parts are sold for the vehicles and fitment details listed, and proper fitment, installation, and vehicle condition can all affect how a part performs. If a part appears damaged, does not fit correctly, or fails shortly after installation, we want the opportunity to review the order details and determine what happened.
Based on the information available in this review, we are unable to locate a recent customer service interaction or verify the specific orders mentioned. We have requested more information through Trustpilot so we can identify the purchases and review the concerns properly.
If there are any unresolved concerns, please respond to our request for more information so our team can look into the case and confirm the best available resolution.
Thank you,
Customer Service Team
AutoShack
Sent wrong part very unprofessional
Sent wrong part very unprofessional
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Hello Jason,
We reviewed the details of this case and would like to clarify that this was not a wrong part shipped by AutoShack.
Our team reviewed the VIN, photos, and measurements provided. Based on the vehicle specifications, the kit ordered was not compatible with your 2002 Ford Explorer Sport Trac. The part purchased was designed for a vehicle with a different front rotor overall height and 4-wheel drive setup, while the information provided showed your vehicle required a different configuration.
We did not refuse the return. A return authorization was provided, and the item was accepted for return as long as it is in its original condition, not installed, and not damaged. Since the issue was confirmed as a fitment selection mismatch rather than an AutoShack shipping error, return shipping remains the customer’s responsibility.
AutoShack handles these situations based on the verified vehicle specifications and our return policy. If there are still unresolved concerns with the order, our customer service team remains available to review them further.
Thank you,
Customer Service Team
AutoShack
Never again!
I had a very bad experience ordering parts from their website. The parts didn't fit, and they wouldn't give me a shipping label for the return. I had to return the heavy parts at my own expense. I had to send dozens of emails to get my money back. In response, I received stupid replies, each time from a different person. I only received a refund a month later, and not even a full one, so I had to send more emails. In the end, they paid me in full. Avoid them!!!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Lyubov,
We’re sorry to hear about your experience and understand how frustrating it can be when parts do not fit and the return process takes longer than expected.
At this time, we do not have enough information from the review alone to fully identify the order or review the details of what happened. We have requested more information through Trustpilot so we can locate the order, check the communication history, and better understand the concern regarding the return label, refund timeline, and final refund amount.
In general, when a fitment issue is reported, our team reviews the order details, vehicle information, and any applicable fitment requirements to determine the best resolution. Refunds are normally completed after the returned parts are received and inspected, but we understand that delays or repeated follow-ups can make the process feel difficult.
Please respond to the request for more information so our team can properly review this case and confirm what happened.
Thank you,
Customer Service Team
AutoShack
I ordered brakes for yukon rear pads…
I ordered brakes for yukon rear pads have too much material thick and caliper wont go on. I input all info and said this product will fit your vehicle, now they won't allow refund because mechanic put them on and off, where is the damage? PURE SCAM . THERE IS A REASON they sell cheap. I give then a 0 rating.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Val,
Hello,
We understand your concern regarding the rear brake pads ordered for your Yukon.
AutoShack accepts returns when parts are unused, uninstalled, undamaged, and in their original condition. Once a part has been installed, even if it was later removed, it no longer qualifies for a standard return. This policy is in place because installed automotive parts can no longer be treated as new and may show wear, handling marks, or installation-related changes.
Fitment tools are designed to help customers choose the correct part, but some vehicles may have specific brake options or requirements that should be confirmed before installation. If there is a concern with thickness, clearance, or fitment, the best step is to stop before installing the part and contact our customer service team so the order can be reviewed.
AutoShack does not refuse returns without reason, and this case was handled based on our return policy for installed parts. If there are still unresolved concerns, we remain open to reviewing the order details further.
Thank you,
Customer Service Team
AutoShack
the brakes.
i ordered rear pads and rotors for my jeep 2020 jeep compass through amazon, i received in a short time,and when they were installed they fit with no problem and are working just fine. no problems at all a great price too.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Don,
Thank you for your great feedback! We’re glad to hear your rear brake pads and rotors for your 2020 Jeep Compass arrived quickly, fit properly, and are working well after installation. We’re also happy you found them at a great price. We truly appreciate your business and your 5-star review.
Thank you,
Customer Service Team
AutoShack
STAY AWAY FROM THIS COMPANY
Do not buy from this company if anything goes wrong they make the process really hard so you don't get your money back
Be aware that you will not see your money back at least in a few months
STAY AWAY FROM THIS COMPANY
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Hello Catalino,
We understand that you were unhappy with the return process, but we would like to clarify the details of this case.
After reviewing the order, our team confirmed that the radiator purchased was not the correct fit for your 2000 Dodge Ram 3500 with an 8.0L V10 engine. The part ordered was verified for a different engine application, and the missing connection you referenced was related to the vehicle’s required fitment, not a defect or shipping error.
AutoShack does provide fitment information and specific requirements to help customers select the correct part. Because the incorrect item was ordered based on the vehicle requirements, this return falls under a customer fitment error rather than an AutoShack error.
We did not refuse the return or refund. The return was approved, and a refund can be processed once the item is returned in unused, uninstalled, and undamaged condition and inspected by our warehouse. As explained during the return process, return shipping is not covered when the wrong part is ordered by the customer.
Thank you,
Customer Service Team
AutoShack
I ordered part off Amazon it was out…
I ordered part off Amazon it was out for delivery on June 17/2026 but autoshack called canpar (delivery company they used) and told them to hold it. To me this sounds like malice and customer discrimination
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Hello Travis,
We understand your concern, but we would like to clarify that AutoShack did not request Canpar to hold the package, return it to sender, or stop the delivery.
After reviewing the order details, the tracking showed that the package was still in transit and remained within our standard 2–4 business day shipping timeframe. Delays, depot scans, or delivery status changes can occur through the carrier’s process, but this was not due to any request from AutoShack to prevent delivery.
We also reviewed the return request associated with the order, which was opened under the reason “No longer needed.” Since the return was within policy, it was authorized according to the standard return process.
AutoShack does not make shipping decisions based on malice or discrimination. Our goal is to fulfill orders properly and have packages delivered as expected. In this case, the order was still moving through the carrier network, and AutoShack had not requested the package to be held or returned.
Thank you,
Customer Service Team
AutoShack
Very bad quality of products
I bought a front strut pair from AutoShock about a month ago, but within that month, I saw no improvement in my shock absorption. I called them about the issue, and they sent me a replacement pair. before installing the replacement pair We drove to near town for weekend After driving about an hour on the highway, I noticed a clicking sound from the front end, so I reinstalled my old set, which worked fine. I called AutoShock to return both pairs, but despite following their process, they still refused to give me a refund. I do not trust their parts or their customer service.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Sean,
Thank you for sharing your feedback. We take product concerns seriously and understand how important it is for you to feel confident in the parts you install on your vehicle.
AutoShack stands behind the products we sell and has warranty and return processes in place when concerns are reported. With suspension-related issues such as clicking noises or ride quality concerns, the cause may not always be the part itself. Other factors, including installation, mounts, surrounding suspension components, alignment, or existing vehicle condition, can impact how the part performs and may create similar symptoms. For this reason, warranty and refund eligibility must be reviewed through the proper process.
At this time, we are unable to locate your customer interaction based on the name provided with this review. Please contact us directly with your order number, email address, or any other details used at the time of purchase so we can better assist you.
Regards,
Customer Service Team
Autoshack
never buy from this company
never buy from this company! *****Buyer beware*****
company sells cheap products that dont match up and are low quality. they also dont back them up and dont offer refunds or replacements! Stay far away from autoshack! They also blocked me after i asked for a refund!
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Joel,
We’re sorry to hear that you were disappointed with your experience, and we understand how frustrating it can be when tracking shows a package was delivered but the item cannot be located.
To clarify, this concern was related to a shipment that the carrier marked as delivered, not an issue with product quality or fitment. Our team reviewed the tracking information and proof of delivery provided by the carrier, which showed the order was delivered to the shipping address on file. We also responded through the marketplace message system and requested additional details to help review the delivery concern.
When a carrier confirms delivery to the address provided on the order, AutoShack is not able to issue a refund or replacement solely based on a claim that the package was not received. In these situations, the recipient is advised to work directly with the carrier, as they are responsible for the final delivery scan and delivery location.
We understand this was not the outcome you were hoping for, but AutoShack followed the available carrier information and marketplace process for a delivered package claim. We appreciate your feedback and remain committed to assisting customers professionally and fairly within our policies.
Customer Service Team
Autoshack
The worst customer service
The worst customer service. I paid for brake parts and the pads were wrong that I had to pay out of pocket for the correct pads. When I contacted the company for a partial refund I was told that I could send the wrong pads and that I would be responsible for the shipping. Unacceptable response. The buyer should not be responsible for shipping incorrect parts. The shipping cost is $75.00 to send back to the seller. :-(
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Patricia,
We’re sorry to hear that you were disappointed with your experience, and we understand how frustrating it can be when parts do not fit as expected.
Our team reviewed the order details and the VIN information provided. Based on that review, the part purchased was listed for an AWD vehicle, while the VIN information indicated the vehicle is RWD. This means the part ordered did not match the vehicle’s specifications. Brake fitment can also vary depending on vehicle options such as caliper type, rotor size, and performance brake packages, which is why our team requested additional details to help verify the fitment concern.
A return option was provided for the unused parts, with a refund available once the item was returned and inspected. Return shipping responsibility is determined based on the order details and our return policy.
We understand this was not the outcome you were hoping for and appreciate you taking the time to share your feedback. We value our customers and remain committed to providing accurate fitment support whenever complete vehicle information is provided before purchase.
Customer Service Team
Autoshack
Watch out if you need the correct part for your vehicle!
I purchased brake pads for my 2017 Sonata 2.4l base model from AutoShack. They arrived, I removed my wheels and began the process only to find out that they sent me the wrong parts. After 45 minutes of trying to get a hold of someone, they sent me an email informing me that I would have to pay return shipping across the country to return these parts for a refund. I'm not spending more money with this dodgy company. Shipping them back may cost as much as I paid for them. Had they sent the correct pads, I wouldn't have any complaints. I quadruple checked my order to ensure they were for the correct year, make, model and submodel vehicle and I did get it right, as well as their confirmation emails. That will be the last time I do business with AutoShack. @AutoShack reply: I stopped by Auto Zone on the way home from work today and ordered brake pads using the EXACT same specs I ordered them on your website and guess what, they fit just fine! I'd recommend you check the way your system has labeled the rear brake pads for this year, make, model and sub-model. It is wrong. For the record, my car is a 2017 Sonata 2.4l base model (which is shown on my order from your company). Once you figure that out, send me a return shipping label and I'll happily send them back for a refund so you can sell them to someone for the correct car.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Robert,
We’re sorry to hear about your experience and understand how frustrating it must have been to prepare for the repair only to find the parts did not match your vehicle application. We also understand your concerns regarding the return shipping costs, especially after taking steps to verify the order beforehand.
After reviewing the situation, the parts shipped matched the items selected on the order, which is why the return was handled under our standard return policy. Because many vehicles can have multiple trim levels, package options, and production variations, it is important that the exact vehicle configuration is carefully confirmed prior to purchase to ensure the correct parts are selected.
We appreciate you taking the time to share your feedback regarding both the process and communication. While we understand your disappointment, our team handled the request in accordance with our return policies and the order information provided at the time of purchase.
Customer Service Team
AutoShack
I have been doing business with them for years. No more.
I have been doing business with AutoShack since Prime Choice Auto entered the retail market. I've done business with them for at least two decades. I've never had s problem with the parts I've received from them. Our long standing relationship came to a screeching halt today. I ordered rear brake parts from them for my Ford Explorer. I have a towing package and the front brakes are heavy duty,so I assumed the rears would be as well. I discovered after I received the parts that the rear brakes are standard. I called AutoShack and explained to them that while I was mistaken due to ignorance and the fact that I am not a mechanic, the salesperson I spoke with should have asked for the VIN number to verify the parts were the proper ones to ensure proper fitment. He failed to do this. I realize mistakes are made on occasion. However, AutoShack should have aquieced and sent a shipping label instead of forcing me to pay $85.00 to ship the parts. This would have ensured that I remained a customer for many years to come. Instead, they insisted the entirety of the blame was mine. I sent the parts, and they will refund the amount of $270+ to my account, but a large bite of that was taken by the shipping cost, which, by the way, was to their drop-off point ten minutes from my home. The shipping cost was to send it from Warertown, NY to Alexandria Bay, NY a half hour away because it's a drop off point to their warehouse in Canada. That's right....our neighbors to the north. So, if this is how they wish to do business with an old customer, then I guess they can keep their business. For $85 dollars they have sacrificed potentially thousands of dollars in the future. NOTE TO EVERYONE: Should you decide to do business with this company, make certain you provide your VIN number! Their customer service simply sucks and they don't care if you do business with them or not. I know they will offer some lame heartfelt response to this post, but ultimately they simply DO NOT CARE ABOUT THE CUSTOMERS!
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
John,
We’re sorry to hear that your recent experience did not reflect the level of service you had come to expect from AutoShack over the years. We truly appreciate your long-standing support and understand your frustration regarding the return shipping costs. While we do our best to assist customers with fitment concerns, accurate part selection ultimately depends on the vehicle details provided at the time of purchase, which is why VIN verification can be very important for certain applications. Return requests are reviewed based on the circumstances of the order and our return policies, including whether the issue was due to fitment, ordering error, or part defect.
We regret that this experience left you disappointed, especially after many years as a customer. Your feedback regarding communication and the overall resolution process has been shared internally, as we are always looking for ways to improve. If there are any remaining concerns or pending items, please feel free to reach out directly to our Customer Service Team.
Customer Service Team
AutoShack
This company is absolutely pathetic…
This company Autoshack is absolutely pathetic with there returns I would never buy anything from them again my I bought some wheel bearing and hub s from them on Amazon and one of the abs built in sensors didn't work and trying to return it was pathetic they said it didn't have one so I got on there website and found the part and it said right there it did then they wanted all kinds of more bullshit like how did it break all kinds of stuff like it's a sealed unit anyways I would highly recommend you use somebody else
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Shawn,
We’re sorry to hear about your experience and understand your frustration with the return process. At AutoShack, we review reported issues carefully to ensure claims are properly assessed and handled accurately, which may sometimes require additional information during the process. We appreciate your feedback regarding the communication and overall experience, as it helps us continue improving our service. If there are any unresolved concerns or pending items, please feel free to reach out directly to our Customer Service Team so we can further assist.
Customer Service Team
AutoShack
I ordered front right and left side struts and springs assembly and received 1 about 36 Inches long. I paid 151.84 for the wrong part. Now I have to pay
I ordered front right and left side struts and springs assembly, and received 1 that was about 36 inches long. AutoShack said return it at my expense.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Wanda,
We’re sorry to hear about your experience. We were unable to locate any recent transaction under your name, and we’ve requested additional order details privately so we can further investigate the issue and assist you appropriately. If there are any pending concerns or unresolved items, please feel free to reach out directly to our Customer Service Team so we can help address them as quickly as possible.
Customer Service Team
AutoShack
Avoid these bozo's
Avoid these bozo's
First they shipped the wrong parts.
Then told me the warranty had expired , but it was only 3 weeks since I ordered the parts.
Then told me to file a police report????
For what, receiving the wrong parts??
Absolutely the worst customer service I have ever experienced.
Not the first time I have ordered from them but definitely the last.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Ed,
We’re sorry to hear about your experience and understand your frustration regarding the parts and warranty concerns. It appears there may have been some miscommunication during the interaction, and we regret that the situation left you with this impression.
We always aim to provide clear assistance and support to our customers when concerns about orders or fitment arise. If there are still unresolved issues regarding your order, please reach out to our customer service team and we will be happy to review the matter further with you.
Regards,
Customer Service Team
AutoShack
No customer service!!
No customer service! They blame everything on the shipping company! They dont care how fast you get your parts! They will tell you wait 1-2 more days then we might could call the shipping company...... do not buy from them!!!!
Update: due to the response that I received from you, frist I want to say thank you for caring that show me alot but what im trying to tell everyone is you staff is telling me to wait its in transit that yall cant do nothing for 2 business days ect.... im telling you FEDEX HAS TOLD ME THAT CANT DELIVERY THE PACKAGE! They say its undeliverable... so i simply told you what I missing and ask for that one thing to be shipped to speed time up I got to no, And then told nothing could be done for 2 business days. Yes I have the screenshot of fedex I tried to post it...
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Brandon,
We’re sorry to hear about the frustration surrounding your shipment. Based on the tracking updates provided by the carrier, the package experienced an unexpected delay while in transit. Our team shared the latest information available and advised allowing a short window for updated scans, as many delayed shipments begin moving again within that timeframe.
We understand how important it is to receive your parts on time, and please know we are continuing to monitor the situation alongside the carrier. We will remain available to assist you through the process until the shipment is resolved.
Regards,
Customer Service Team
AutoShack
terrible customer service ship the…
terrible customer service ship the wrong parts
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Jolsone,
We’re sorry to hear about your experience. Receiving incorrect parts is understandably frustrating. In many cases, fitment can vary based on specific vehicle configurations, but we always want to help review the order and make things right where possible. Please reach out to our customer service team with your order details so we can assist further.
Regards,
Customer Service Team
AutoShack
Rejected to refund
I ordered CV axle shaft on AutoShack platform and the app confirmed that the item fit my Toyota Highlander XLE 2015. Unfortunately, the item doesn't fit so I reported the incident to AutoShack.
Here is what they replied. "After verifying the specifications, we found that the part ordered is not compatible with your 2015 Toyota Highlander. The kit you purchased is designed for the same vehicle model but specifically for All-Wheel Drive (AWD) applications, while your VIN confirms that your vehicle is Front-Wheel Drive (FWD)."
They rejected to give me the refund upon their untrustworthy app response. Never buy anything from them again, scammer.
Even though, AutoShack has later approved for return but they rejected to responsible for shipping pre-paid. That means a customer must risk paying $50 plus for shipping and hoping AutoShack would honor the refund without other conditions likes "the item must remain in original and has not been installed." The part I purchased from AutoShack is used item, not new part. It came in oily and grease condition which clearly shows the item was previously installed in a vehicle.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
Sucheep,
We’ve reviewed your case carefully and we understand how frustrating this situation feels, especially when the expectation was that the part would fit your vehicle.
After validating the details using your VIN, the CV axle you ordered is designed for an All Wheel Drive setup, while your 2015 Toyota Highlander XLE is a Front Wheel Drive model. While the vehicle year and model may match, drivetrain differences like AWD versus FWD are critical and can result in parts that look similar but will not install correctly.
Regarding the return, we did not reject your refund. The return was approved, provided the item remains in its original condition and has not been installed. In line with our return policy, return shipping is covered by the customer when the issue is not due to a fulfillment error. This is why a prepaid label was not issued in this case.
We understand that this is not the outcome you were hoping for, but there was no intent to mislead. Our team reviewed your photos and VIN thoroughly to provide the most accurate explanation possible.
If you decide to proceed with the return, we will process your refund promptly once the item is received and inspected. We remain committed to being transparent and fair in every case.
Regards,
Customer Service Team
AutoShack
Never have stock
For a company that sells parts for vehicles they always seemed to be sold out. Been 5 weeks since my last inquiry on brakes for my truck, still sold out.
How can a company survive not having product. I moved on to Maxx brakes
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Auto Shack
obriens_rogers.com,
Thank you for your feedback. We understand the inconvenience of not finding the specific parts you were looking for when you needed them. Autoshack focuses on offering quality components at competitive prices, which means certain high‑demand items can occasionally sell out. Many customers choose us for that value and reliability, along with our warranty options, and we continuously work to keep a broad selection available. While we’re sorry we couldn’t meet your needs in this instance, we appreciate you considering Autoshack and sharing your perspective.
Customer Service Team
Autoshack
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.