I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I wa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
"Warning to everyone: Avoid this company! They refused to cancel my subscription and kept sending products I didn't want while continuing to charge me. Terrible customer service and completely unethic... Mehr ansehen
Unternehmen hat geantwortet
My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
Kontaktinformationen
Vereinigte Staaten
- 1-256-488-1426
- support@auranaturals.com
- auranaturals.com
2,4
Mangelhaft
36 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
"Warning to everyone
"Warning to everyone: Avoid this company! They refused to cancel my subscription and kept sending products I didn't want while continuing to charge me. Terrible customer service and completely unethical business practices."
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von AuraNaturals
Hi Jean,
Thank you for sharing your feedback with us.
Our team aims to provide clear support throughout the customer experience. Returns and refunds, including partial refunds where applicable, are handled according to our return policy, and the optional survey simply helps us provide the correct return guidance.
At this time, we have been unable to identify your order based on the details provided in the review, so we have requested additional information from you.
Once we receive your reply, we will gladly review your situation further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
SCAM websites and Links Every "link" that I find to try to…
Every "link" that I find to try to cancel my auto-ship is deemed a SCAM link. Pleases cancel everything relating to this company.
Penelope Harrison
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von AuraNaturals
Hi Penelope,
We appreciate you taking the time to share your experience with us.
We take feedback regarding subscription management and account access very seriously. As we were unable to locate your account based on the review alone, we have requested further information from you so we can review your case and assist with your cancellation request directly.
Please rest assured that our team will gladly investigate this further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
AuraNaturals
This is another one that I have recently had many problems with. I had a whole box of their product, and they would NOT refund or anything. They just kept shipping and charging me big time. For your sake, just don't.
23. November 2025
Antwort von AuraNaturals
Hi Cindy,
Thank you for sharing your feedback.
Customer experience is very important to us, and we take situations involving repeated shipments and billing very seriously. Your case has been assigned to a dedicated agent who will review the case with our support team in detail.
Our team is committed to working with you toward a fair resolution and assisting you further.
Kind regards,
Joselyn from AuraNaturals
Antwort von AuraNaturals
Hi Francia,
Thank you for your message. We appreciate you bringing your experience to our attention.
We would like to review your case in more detail and see how we can support you at this stage.
An agent has been assigned and has reached out to you directly. Please check your email when you have a moment.
Best regards,
Joselyn from AuraNaturals
Company is creating problems for returning product.
I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I was told the return address would be emailed to me. Instead, I received multiple offers for discounts on their products. I had to contact customer service by phone several times to request the return address. I still have not received it. I will be making a report with the Better Business Bureau regarding the unwanted practices by this company.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von AuraNaturals
Hi there,
Thank you for sharing your experience. The situation described regarding the additional shipment and return process does not reflect the standard we aim to provide.
Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make this right. Returns and refunds, including partial refunds where applicable, are processed in line with our return policy. The brief survey mentioned is optional and only helps us gather feedback to improve return instructions.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your email when you have a moment.
Kind regards,
Joselyn from AuraNaturals
I cancelled my subscription and yet I…
I cancelled my subscription and yet I received another shipment and bill
8. April 2026
Antwort von AuraNaturals
Hi Terry,
We appreciate you taking the time to provide your feedback.
Ensuring transparent subscription handling and accurate billing is a key priority for us. We do not engage in deceptive practices and carefully review feedback like this to improve our processes.
Your case has been escalated, and a dedicated agent is now reviewing it to support you further.
Kind regards,
Joselyn from AuraNaturals
NIGHTMARE
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m trying to contact somebody about returning an order exactly what to do. It’s been a nightmare.
8. April 2026
Antwort von AuraNaturals
Hello Joanne,
Thank you for sharing your feedback.
We take customer concerns seriously and aim to ensure all orders and account settings reflect user preferences accurately. Your case has been noted and passed to the responsible team for review.
After reviewing your account, we can confirm that your situation has already been addressed. If anything remains unclear or requires further support, please reach out to our support team so we can assist you promptly.
Kind regards,
Joselyn from AuraNaturals
It doesn’t work for me please cancel my…
It doesn’t work for me please cancel my subscription
8. April 2026
Antwort von AuraNaturals
Hi Timothy,
Thank you for your feedback.
We take concerns regarding product performance seriously. An agent has been assigned to your case.
We appreciate the opportunity to support you further.
Kind regards,
Joselyn from AuraNaturals
I did not sign up for your…
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During this time, my sister-in-law encouraged me to get frankincense which I did but now regret it. I do not have the energy to deal with these types of issues. I believe that you use deceptive ways to get subscriptions. I will return the 2 bottles and request my money back.
7. April 2026
Antwort von AuraNaturals
Hello Mary,
Thank you for your feedback and for sharing your experience. We value your time and understand the importance of a straightforward process.
We take concerns about subscriptions seriously and aim to ensure everything is clear and transparent. Your case has been escalated, and an agent is reviewing it to help process your return and refund promptly.
Kind regards,
Joselyn from AuraNaturals
I do not want to subscribe to this…
I do not want to subscribe to this product. Please cancel subscription. Thank you.
7. April 2026
Antwort von AuraNaturals
Hello Gloria,
Thank you for sharing your request.
We have assigned an agent to review your case and ensure your subscription is canceled promptly. Your experience is important to us, and we are committed to making this process smooth and straightforward.
Kind regards,
Joselyn from AuraNaturals
I ordered ONE jar of balm to TRY
I ordered ONE jar of balm to TRY. Please stop sending me one a month! This is very sneaky. I do not want ay more.
6. April 2026
Antwort von AuraNaturals
Hi Del,
Thank you for your feedback.
Your experience regarding the recurring orders is important to us. We have assigned a dedicated agent to review your case and ensure that the shipments are stopped.
Our team is eager to support you and reach a resolution as quickly as possible.
Kind regards,
Joselyn from AuraNaturals
After using a full jar on my knee I…
After using a full jar on my knee I found no difference in pain or range of motion. I have canceled my future orders.
3. April 2026
Antwort von AuraNaturals
Hello Melind,
Thank you for sharing your experience.
Providing transparency and confidence during every step of the purchasing process is very important to us. We take concerns like yours seriously and do not engage in deceptive practices.
Upon reviewing your order, we can confirm that all charges have been refunded in full.
Our support team is available if you need any further assistance regarding this case.
Best regards,
Joselyn from AuraNaturals
Wasn't any good didn't feel any relief…
Wasn't any good didn't feel any relief and you changing 38.00 for no good stuff so please stop sending me that stuff and I'm calling my bank to stop future withdrawal from my account
22. März 2026
Antwort von AuraNaturals
Hi Clarence,
Thank you for providing your feedback.
Your concern regarding the product effectiveness and recurring charge is important to us. An agent has been assigned to review your case.
We are eager to work with you to address this situation and provide a satisfactory resolution.
Kind regards,
Joselyn from AuraNaturals
I had emailed to cancel my order last…
I had emailed to cancel my order last month as was billed and shipped another order this month! Have requested a credit be issued back to me immediately.
30. März 2026
Antwort von AuraNaturals
Hi Beth,
We appreciate you bringing this to our attention. Your case has been escalated to a dedicated agent who will review your case.
All return and refund requests are processed according to our policy, and our team is committed to resolving your case as efficiently as possible.
Kind regards,
Joselyn from AuraNaturals
not good at all
30. März 2026
I never asked for a monthly order
I never asked for a monthly order. You have sent me 3 deliveries I did not authorize. My credit card company has credited me all 3 times. I spoke to a representative from your company and was assured you would close my account. This did not happen.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AuraNaturals
Hello Lawrence,
We appreciate you bringing this to our attention. Repeated charges and deliveries are taken seriously and reviewed carefully.
Orders are only processed after checkout confirmation. To address your case, it has been escalated to our support team, and an agent will review your account and assist with the appropriate next steps.
Kind regards,
Joselyn from AuraNaturals
I did not want to go on monthly and it…
I did not want to go on monthly and it seems that zi am. I want to return delivery that is coming cancel monthly and get a refund
Virginia Poyer
28. März 2026
Antwort von AuraNaturals
Hello Virginia,
Ensuring a clear and reliable ordering process is a priority, and feedback like yours is taken seriously.
Your case regarding the subscription and refund request has been escalated to a dedicated agent who is now reviewing it and will assist you further.
Kind regards,
Joselyn from AuraNaturals
Quick a nd easy purchase It was very easy since my info was securely saved from last time. A few clicks and i was done.saved
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
28. März 2026
I didn’t order
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering.
I think your business is abusive I refused your membership and you guys still sent me one more product. If you guys do that again I will file a complaint with consumer affairs.
20. März 2026
Antwort von AuraNaturals
Hello Lucina,
We continuously review customer feedback to improve our processes and ensure transparency at every stage of the purchasing journey.
We take concerns like yours very seriously and aim to provide a clear and reliable experience. Your case has been escalated to a dedicated agent who is now reviewing it to assist you further.
Kind regards,
Joselyn from AuraNaturals
I was charged for a delivery I did not…
I was charged for a delivery I did not need- I never got an email asking me if I had a need to reschedule my delivery
Not acceptable!
27. März 2026
Antwort von AuraNaturals
Hello Laura,
Thank you for sharing your feedback.
Customer input is carefully reviewed to improve communication around deliveries and ensure expectations are clearly set throughout the process.
An agent has been assigned to your case to review your concern in detail and assist you further.
Best regards,
Joselyn from AuraNaturals
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.