John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
"John Blore" should he exist never responded to any of my mails. His A I letter, a duplicate sent from a year ago is pointless, only recommending various real people that can help. His number goes una... Mehr ansehen
Worked with me recently and very professional and extremely helpful. Would thoroughly recommend them and the service they give me was great. Came to a successful solution.
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Kontaktinformationen
Vereinigtes Königreich
- ascent.co.uk
4,4
Hervorragend
590 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
The individual I spoke with was very…
The individual I spoke with was very professional, empathetic and explained everything clearly. She was excellent.
20. September 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team.
Utterly incompetent
Utterly incompetent. Frequent emails go unanswered. Just robo-texts that it's imperative to call them, then wait on the line for someone to pickup. No joined up back office or ability to resolve things. Couldn't recognise most basic issue, and had to pester them to do most basic follow-up.
29. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Mr Kramer we’re sorry to hear you felt this way. We always welcome feedback from customers, so we’ll review this communication to look at how we could improve. If there is anything else Ascent can assist with moving forward please get in touch either by calling 0330 123 0379 or you can e-mail me at complaints@ascent.co.uk Kind regards Rebecca Stott Customer Experience Team.
Very helpful service
27. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team
I spoke with a guy called Rob who was…
I spoke with a guy called Rob who was very thorough an very helpful more so than Santander who are just woeful. I would certainly recommend anyone with issues with their lender speaking to Ascent
Mike
26. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Michael. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Rob. Kind regardsRebecca Stott Customer Experience Team.
Yassar explained everything to me
Yassar explained everything to me, he was understanding and patient when I told him about my mental health struggles. I cannot praise Yassar enough, he made me feel very much at ease, he was very well spoken, professional, understanding, patient, helpful and non-judgemental
21. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Caroline. We’re pleased to learn that Yassar was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on. Kind regards Rebecca Stott Customer Experience Team.
Very helpful
Very helpful, extremely patient. Put my mind at ease.
29. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards Rebecca Stott Customer Experience Team.
Gary was so easy to deal with.
Gary was very polite, thorough and non-judgmental. A pleasant and professional experience, where my advice would be: don’t be afraid to deal with Ascent - it was a reassuring conversation with a good outcome.
28. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for the positive review. It's really great to hear that the team have been so helpful. We'll be sure to pass on this on to Gary. Kind Regards Rebecca Customer Experience Team
The person I spoke with was so helpful…
The person I spoke with was so helpful and explained everything so clearly. A real asset to the company.
24. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi David. Thank you for the positive review, it's really great to hear that the team have been so helpful. We'll be sure to pass on this to Naomi. Kind Regards Rebecca Customer Experience Team.
The different members of staff i spoke…
The different members of staff i spoke with throughout the process was very helpful.
16. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind Regards Rebecca Customer Experience Team
John was great and very informative
John was great and very informative. Really easy interview
14. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed onto the team. Kind Regards Rebecca Customer Experience Team
Excellent call with your agent John…
Excellent call with your agent John today, listening to all points I had to cover , taking me through a difficult process easy and making me feel listen too
31. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the individual concerned.
Kind regards
Rebecca
Customer Experience Team
Professional - Patient - Supportive
My experience with Joshua was wonderful. He was professional, patient, and supportive in helping me understand the details of my circumstances, and highly knowledgable in what was necessary for moving forward and resolving the matter. Thanks Josh.
25. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Mr Parker. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Josh. Kind regards Rebecca Customer Experience Team.
The lady that we saw was helpful…
The lady that we saw was helpful informative and understanding.
14. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kindest regards
Hannah
Customer Experience Team.
Mortgage arrears Jenny
My husband and I have been going through a financial crisis and I bank put us forward to ascent.
Jenny was/is an absolute god send. Considerate understanding polite.
With her help and understand the arrears that we occurred have now been put to the back of our mortgage.
I can honestly say she has been a breath of fresh air.
Thank you so much Jenny
Kind Regards
The Jones
4. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi. We’re pleased to learn that Jenny was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on.
Kind regards
Hannah
Customer Experience Team
I have found my review of financial…
I have found my review of financial problems with mortgage excellent customer service and did not make it difficult to discuss my problems with I would say that if you need to be contacted by them with anything do not hesitate to take the call
25. April 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kind regards
Hannah
Customer Experience Team
I struggled at first to speak to any agent but got a champion in the end.. Yassar Ahmed
I struggled at first to speak to someone or get a call back as promised after trying since December 2021, however I got help from Yassar Ahmed in April 2022, and he was just brilliant. He was patient and extremely helpful, resolving my issue to absolute satisfaction.
I would like to personally thank him as he made all the difference to me sleeping at night again, and restored my faith in humankind. Thank you Yassar from my heart ❤
11. April 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll pass your kind comments on to Yassar and the team. Please do let us know if there's anything else that we could have done to improve the experience that you had with us. I’m contactable on 0330 123 0379 or you can e-mail me at complaints@ascent.co.uk if you wish to discuss this further. Kind regards
Hannah
Customer Experience Team
Gary ellis
Gary ellis , i found to be very sympathetic and listened to what i had to say , and was not judgemental at all, made me feel at ease , and made the process a lot less intimidating . thanks
5. April 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent. I am pleased to read that you were happy with the service you have received and I will pass your kind comments on to Gary and the team.
Kindest Regards,
Hannah
Customer Experience Officer
Top quality customer service - across the board!
I am currently dealing with Ascent, who are working with me regarding my mortgage arrears. I had buried my head in the sand for some time prior to Ascent getting involved on behalf of the Halifax and was extremely anxious about the whole situation. Since the first contact with Carly, my mind was put at ease immediately and after the call I felt the massive weight lift off my shoulders. Since setting up an affordable payment plan with them, I've been able to focus on my family and work and not be totally consumed with the worry and stress that I was feeling beforehand! I have since spoken to Martin who went above and beyond today to help me out, which I greatly appreciate. I must say, both Carly and Martin are a shining example of what great customer service is, extremely informative, empathetic and decent human beings - a credit to your company!! I urge anyone who is worried about getting in touch to discuss your situation to do so - you will feel much better after speaking to these guys!
29. März 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent. I am pleased to read that you were happy with the service you have received and I will pass your kind comments on to Carly and the team.
Kindest Regards,
Hannah
Customer Experience Officer
I had a telephone meeting with Sarah…
I had a telephone meeting with Sarah today she was very helpfull and understanding and professional In dealing with my situation .she made me at ease with my situation and pointed me in the right direction. Thank you God bless you.
28. März 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent. I am pleased to read that you were happy with the service you have received and I will pass your kind comments on to Sarah and the team.
Kindest Regards,
Hannah
Customer Experience Officer
Excellent communication
Excellent communication, description of what required and getting to that end was fantastic
24. März 2022
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent. I am pleased to read that you were happy with the service you have received and I will pass your kind comments on to the team.
Kindest Regards,
Hannah
Customer Experience Officer
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