Management strings along and backpedals
I had ApexRoofingNW come inspect a potential leak as I saw moisture here during heavy rains. Their general manager Boston inspected and said it may potentially be a leak and pointed out several other new build issues and I signed a roof replacement for a roof that was only 6 years old for a deposit of $8502. I changed my mind shortly after to postpone a replacement because the most problematic area is likely due to condensation from the heat emitting from the blue tube (electronics room) and advised Boston of the cancellation. As I referred several homes that led to a sale for them, they communicated a full refund will be done. Their operations manager Francisco was also very helpful and said he would be able to cancel the material order for minimal cost that they would honor. I waited 6+ weeks for the refund check, first it got lost in mailing according to them, then their repairman quit and was unable to drop it off, then their Sales Director Ben phoned saying he would take over the processing of the check and someone would drop the check off. The following week essentially everyone at the company ghosted me after I offered to pick up the check and Ben replied by email they would only refund $6084 even though he just said someone was suppose to drop off the refund a week ago.
This was extremely disappointing as I advocated and referred many people to them as Boston and Francisco were really honest and easy to work with. However they stringed me along, mislead me on two separate refund checks that were on the way just to be backpedalled 6 weeks later in a unprofessional way.
I am now awaiting their official reply on how they will continue with the refund and likely will take this to small claims court as at this point I have no trust/faith in anything they communicate.
My complaint is on how they managed this situation and utter lack of respect of their customers time and dishonest communication. Luckily I’m in tech and not in a rush to get back $8502 right away but if this would impact you, don’t expect prompt follow ups for refunds.
This review is not for the hard working contractors who actually know their trade and do high quality work here, I was looking forward to a future roof replacement done with best practices but I don’t do business with dishonest people/management. I’d recommend proceeding with caution.