Alpha Warranty Services Bewertungen 

Coverage approval comes fast, allowing work to be completed in a timely manner.

We live in Bellevue, NE.
The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle. I tried to get a tow truck, but after numerous calls no service was available for next 2/3 days.
Great if you had more service center location!

Absolutely the biggest sham artists on the planet. They look for every reason not to pay. I've seen income tax refunds with a faster time line. They don't even pay the face value of the contract. Not really sure how these clowns sleep at night.

Well no problem in my complain dont give me any hard time no to many questions and faster thant i inspected

Easy easy easy

Alpha Warranty services is a scam, They don’t cover problems they claim to cover, Don’t bother buying this, it’s of no use.
UPDATE; If you want to look up the contract, its under Todd Runnels,
When I was sold the contract it the dealer stated it covered drive axles, and when your sales company tried to sell me another contract for the same vehicle again a year later he stated it covers drive axles, we have a drive bad drive axle you refuse to replace it under warranty, now we have other unknown problems with the vehicle and question if it will be covered or not?

Very responsive. Easy to file claim.

I like how this warranty claim was eventually covered without too much static. However, I wish Alpha would have been more involved at the start to assure the the garage work would be covered instead of waiting until the end to inform me. This would have made the use of this warranty less stressful.

When buying my vehicle from St. Charles Mercedes Benz I was sold a warranty from Alpha Warranty Services for over $4,200, and told it covered "everything". OK, we can quickly anticipate that was an exaggeration, but with so much complicated equipment, the gamble seemed like a good wager to be a good value. After my first attempt at a claim, that is far from the truth.

When I had the actual warranty contract sent to me, since what the MB dealership gave me was more promotional than details, I think it would be a smaller document if they listed what IS covered. When I told the gal answering the phone what the issue was, I used the word, "wire". She quickly came back stating that, "In item 14, it states, 'spark plugs and wires'", therefore anything with a wire is not included. Mind you, item 14 has several items separated by commas. Taking one word out of context and elevating it to an exclusion of its own is an enormous stretch. I questioned if her logic held, why didn't the creator of the contract have a specific item, separated by commas, that clearly stated, "anything with a wire". I suggested that she did a word search for "wire", had a match, and therefore anything with a wire is excluded. She essentially agreed. I suggested had I called it a copper filament surrounded by an insulator, the repair would have been covered since there was no match. She seemed proud to use te term, "an exclusionary contract", and proudly shared with me that if a repair could loosely fall into one of the 30 or so bullet points of related items, they were excluded from the warranty. Only if she couldn't find a word that closely watched a word in the 14 -page document would it be covered.

When I asked how to contest the interpretation, she informed me there wasn't one, as if her logic dictated all consideration of coverage and contract interpretation.

So, the moral of the story is not just that you need to read the small print, but realize just about nothing is covered and a mildly educated young girl with a foreign accent is the judge and jury of how the contract will be interpretated.

I strongly feel I was dooped by St. Charles Mercedes Benz and wasted over $4,200. Learn from my mistakes and take a pass, at least if the warranty is from Alpha Warranty Services.

Worst place to get an extended warranty!! They will not approve any of your claims and make you pay everything!! This place is a damn joke!! Avoid them at all costs!!! DO NOT PURCHASE A CONTRACT WITH THEM!!!!!!!

Great customer service

Very misleading, denied coverage, horrible wait times, rude staffing, and finally…..not worth the extra money on top of your already expensive vehicle. Save the money you would pay them and just put it in a piggy bank for your future repairs. They’ll make you pay for them with or without their coverage.

Im a dealer selling the warranties. Had to stop because they won't pay the claims. Someone needs to start a class action lawsuit.

As a provider of the services (repairs), for the love of God people READ the contract. WHAT's covered, if its not covered DONT expect the warranty company to just pay for it. The Warranty Company is NOT a non-profit, they are NOT, just going to pay for anything. What is in the contract they pay for, if its not on the list forget about it.

Very promt response from Alpha. Will recommend to everyone!

Very convenient and quick review of covered service. Very good communication, with prompt responses.

Have a major brake issue and they say it's not covered. I have bumper to bumper warranty and it doesn't cover major braking components such as anything to do with the ABS system so I have to pay for an almost 4000 dollar repair that we cannot afford... I had to fight and fight for them to cover a major drive train failure also
Will never use this warranty again after it expires

Got covered for repair with no delay. Thanks for the coverage.

Approved the claim fast so we could get our truck back on the road.

We were sold the top tier warranty package it was sold on the premise that everything was covered. This is a direct comment from the actual contract.
"Includes the MECHANICAL BREAKDOWN of any VEHICLE parts, except for the exclusions listed under the “What is Not Covered” section".

This is not true. We've had two significant repairs, with no coverage at all!!

I strongly caution anyone considering Alpha Warranty to do your research, read the reviews, go to the BBB, hundreds of negative reviews. The coverage we were sold does not match what was promised. We were led to believe we had protection for major mechanical issues, but when our 2021 vehicle experience two separate major engine failures, Alpha denied first claim and is in the process of denying the second claim. These weren't small repairs -- they were significant and costly -- yet alpha found reasons not to pay, despite our contract suggesting we were covered. We purchased the warranty in good faith to avoid exactly this kind of financial hardship, and instead we were left paying out of pocket while Alpha avoided responsibility.
In my experience, this company does NOT STAND BEHIND WHAT IT SELLS. I regret purchasing this policy, and I DO NOT recommend Alpha Warranty to anyone looking for reliable coverage.

Here's the fine print... Covered parts when damage is caused by non-covered parts. Non- covered parts even when damage is caused by covered parts. So basically they can say anything that is damaged by a non-covered part (i.e. a screw or a bolt) to get to the covered part, is not covered, therefore the covered part is not covered.