Alpha Warranty Services Bewertungen 

DOES NOT COVER ANYTHING
Every issue I had with my truck was NOT covered. They manage to avoid paying for anything that goes bad. DOnT waste your money. In The fine print there are some very specific items that they cover about 1/3 of the cost . On top of that you have to pay the deductible …it’s a total waste of money.

Took my vehicle for an oil change Sept 28th, found water in the oil. Filed claim. Took this company a week and a half to look at the claim because "we are stacked with claims", not my problem. Here it is Nov 3rd, still dont have my vehicle repaired. Didn't drive it after issue was found. Warranty company wanted pictures to prove damage. I was told to authorize teardown in order to take the saud pictures. After tearing down BOTH cylinder heads, they will only pay for gaskets for 1. Even though they asked for both to be torn down. And I dont know who ALLDATA is, but their software is outdated. Therefore, this company wont pay the whole price for my parts or the full labor, because ALLDATA says it shouldn't take that long. There us a reason I bought the PREMIER verson of this warranty. This company is THE WORST. I would not wish them on my worst enemy.

Amazing service. Took care of the bill and all paperwork. Highly recommend

This company was great! I would definitely purchase a warranty with them again. They were on point every step of the way and absolutely stood by every word in their contract. They approved my claim without any problems. I highly recommend them for their excellent service, professionalism, and for keeping their word!

They make the claim process simple. My repair shop handle deals directly with them and the process was smooth

The service was great but didn't like the warranty fine print for the transmission coverage. $2,500 covered about a third of the cost.

Awesome that it was approved and being paid for. There are some other fees involved that I believed should have been covered as well. But I appreciate what is being covered.

They chose to install an aftermarket alternator instead of an original equipment manufacturer (OEM) part. Unfortunately, the aftermarket alternator failed, leaving me with another repair problem and needing transportation for even longer. You would think since the extra rental costs came from the replacement part they chose and its failure, they would reconsider the denial and reimburse some of my costs. Instead they're getting upset with my tone of voice, as if two weeks without your only means of transport is a walk in the park.

Useless warranty unless you are able to be without your vehicle for an extended period of time while they come in and approve the required repairs before said repairs are started. If they will cover the repair at all. Waste of money

I purchased an Alpha warranty and they won’t cover master cylinder or brake booster or basically anything with the brakes. I’ll be canceling and telling everyone stay away!!! Goin back with Endurance a real warranty company that actually covers your vehicle. Read fine print I purchased from local Ford dealership and I’m regretting it!!!!

After buying practically a brand new F250 and purchasing this aftermarket warranty if you want to call it that having transmission issues within the first year they want to install a used transmission in a $90,000 truck. But if you're anything like me and you're having a dealership do the work they do not install used parts so therefore nothing of my claim is being covered. This is the worst so-called aftermarket warranty company that I have ever experienced in my life I highly advise you stay very clear of this scam that they are putting on

If I could give this company zero stars, I would.

We purchased this extended warranty because we trusted the dealership when they assured us this was a reputable company. That was clearly a mistake. After actually trying to USE the warranty we paid for, I genuinely have to wonder how this company has managed to accumulate so many glowing Google reviews, because our experience has been an absolute nightmare.

Our vehicle is SIX YEARS OLD. The factory Ford warranty is expired. The warranty company knows the factory warranty is expired. Apparently, however, common sense isn’t sufficient.

They are refusing to authorize the repair until we take the vehicle to a Ford dealership and have Ford formally deny warranty coverage.

Let that sink in.

They want us to take a six-year-old vehicle to Ford, pay approximately $300 for Ford to confirm that an EXPIRED factory warranty is, in fact, expired, then take the vehicle BACK to the repair shop so we can once again ask this company to cover the repair under the extended warranty WE ALREADY PAID FOR.

It’s almost impressive how many unnecessary steps they’ve managed to insert between “covered vehicle needs repair” and “pay the claim.”

What exactly is the purpose of buying an extended warranty if, when the factory warranty has expired and you actually need the extended coverage, you’re required to spend hundreds of dollars proving that the factory warranty has expired?

Taking our money for the warranty was apparently the easy part. Getting the company to actually stand behind the warranty is where things suddenly become incredibly complicated.

This has been one roadblock after another, and the entire process feels designed to make getting a repair authorized as difficult, inconvenient, and expensive as possible.

We trusted the dealership’s recommendation when we bought this coverage. I wish we hadn’t.

If you’re considering purchasing a warranty from this company, do yourself a favor: READ EVERY WORD of the contract, ask exactly what they will require when you actually make a claim, and don’t assume that simply paying for an extended warranty means getting a covered repair authorized will be straightforward.

Because apparently, before an EXTENDED warranty can cover your vehicle after the factory warranty expires, you first need to pay someone to officially confirm that your expired warranty is expired.

Absolutely ridiculous.

Disappointing Experience With Alpha Warranty – Claim Denied Without Clear Technical Justification

I purchased an extended warranty from Alpha Warranty Services expecting protection against unexpected mechanical failures.

My 2016 Ford Explorer developed an issue involving the timing chain tensioner, a component specifically listed as covered under my contract.

My repair shop initially identified an oil leak, which Alpha used as the basis for denying the claim. However, the shop subsequently clarified in writing that the engine oil level was full and that there was no established evidence that the leak caused the timing component failure.

Alpha requested additional engine disassembly and photographs. My repair shop complied, providing further technical documentation, but the claim was denied again without a clear explanation addressing the new findings.

My vehicle has now been out of service for approximately 10 days, with the engine disassembled while we await a response to our formal request for reconsideration.

I understand that warranty companies must investigate claims and apply contract exclusions when appropriate. However, I believe customers deserve a fair technical review, clear explanations, and timely communication, especially when repair facilities comply with requests for additional inspections.

I am still hoping Alpha will review all the evidence and provide a fair resolution.

I will update this review as the situation develops.

If they had a a zero star I would give that! Alpha is a BS warranty company, my niece got her engine replaced with an engine that had 86000 miles on it back in June 2026, they had her car for about 2 weeks, she takes it to get an oil change August 10th and her engine starts knocking again September 2026, her car has now been in the shop for 3 weeks and their trying to deny her claim saying she didn’t have an oil change and she overheated her car, which is a bs lie, she has the invoice for her oil change back in August and the shop said the heat tabs on the engine are not melted! If they don’t fix her car ima tell my niece to get a lawyer and sue them. She has the best coverage for her car as well. And they won’t help her get a rental to get back and forth to work while her cars been there that they only do reimbursements. She just made her car payment her car insurance and paid her rent. She has no money for a rental car.

Purchased vehicle from autos 360 in Orem Utah. Diana was the lady who sold us the car AND the bumper to bumper warranty. 2 months later car breaks down. It needs $6000 in repairs because of the dealership’s dishonesty. Well Alpha told me they had denied the warranty on the car when we had first purchased it and Diana at autos 360 in Orem knew this and failed to tell us. So who has the money? For the warranty that was never valid and never a real thing? Alpha or Autos 360. No one seems to know. Crooks.

I bought a used 2020 Ram Dodge Rebel with low mileage from a dealership in Scottsdale, AZ. It was fully inspected at the dealership and no repairs were necessary. During the sales process I did purchase an extended 100K miles bumper-to-bumper warranty. The truck had 38K miles at the time of purchase.
I drove the truck for 28 days and a little over 1K miles. No issues. No problems. No strange noises. When all of a sudden while driving, the truck lost power to the drive shaft and then there was some grinding noises coming from underneath the truck.
I had the truck towed to a local Dodge/Chrysler dealerships service department. The claim was initiated but the service department at the dealership. The adjuster from Alpha Warranty showed up 3 days later to inspect the damage. After the inspection, the adjustor denied the claim stating it was a pre-existing condition. The now broken transfer was not a pre-existing condition. If it were, I wouldn’t have been able to drive the truck off the dealerships lot. If the adjustor is insinuating that the leak was happening before I purchased the vehicle, they’re basically accusing the dealership of being negligent in their inspection and selling a vehicle that was in need of repair before being sold.
I contacted the dealership where the truck was purchased and spoke with the service manager to explain what was happening with the denied claim. The service department manager disagreed with the warranty companies adjustor and said that he would call Alpha Warranty and figure the situation out. Two days later I did receive a call from the dealerships service manager and was informed that Alpha Warranty agreed to “gift” me and pay for the new transfer case. During this time I also filled out an appeal to dispute the denial that included my formal dispute and the inspection report from the dealership where I purchased the vehicle.
Fast forward one more week, the service manager where the vehicle is being held, contacted Alpha Warranty to inquire about the payment. He was informed that they were not going to pay for the transfer case but would pay to have a drive shaft seal replaced. The service manager told Alpha Warranty rep that the seal wasn’t the problem, the transfer case needs to be replaced. He was then told that the payment for the seal replacement could then be applied to repairing the transfer case. Huh? Pay for something that doesn’t need to be repaired??
After learning this from the service manager where the truck is waiting to be repaired, I immediately called the service manager at the dealership where I bought this truck. I explained what Alpha Warranty had said and that they are refusing to pay to have the truck repaired and he was in disbelief due to being told by a representative that Alpha Warranty would pay for the repair. This service manager is currently in contact with Alpha Warranty, again, to figure out why they are not paying for the repair.
This denial is still being disputed and fought.

I recently went through a major engine failure on my 2017 Infiniti Q60, and the process involved inspections, teardown photos, maintenance record verification, and a lot of communication between the repair facility and Alpha Warranty. It was a stressful situation, especially because the failure happened right after unrelated transmission work at another shop.

Throughout the claim, Alpha Warranty asked for detailed documentation — adjacent bearing cap photos, self‑inspection images, maintenance records, and multiple updates from the repair facility. It definitely felt like a long process at times, but in the end, they followed through exactly the way a warranty company should.

What matters most is the outcome: Alpha Warranty approved my claim and covered the engine replacement. They reviewed everything thoroughly, communicated with the shop, and made sure the repair was handled the right way. When the dollar amount reached the level that required team‑lead review, they didn’t shy away — they completed the process and honored the coverage.

I appreciate that they ultimately stood behind their contract and helped me get my vehicle back on the road. For that reason, they’ve earned this five‑star review.

Thank you, Alpha Warranty, for coming through when it counted.

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful for my salesman Andrew at Otto Source selling me Insurance for my F150 platinum .Thanks Alpha warranty for service.

If they deny your claim, then there is nothing you can do about it even if the denial is in error. If you call customer support, they will argue with you, but they have no overturning power. Eventually they will say that a supervisor will call within 24 hours. You will patiently wait by your phone with the ringer on and they will never call. When you call back, customer service will say that the supervisor decided to send an email. They will close the case even though nothing has been resolved. Your mechanic will call back and have the case reopened because their claim is not what he said. You call back to customer service and they still state that the claim is denied for the same reason. Either your mechanic is lying or they are. At least we can talk with our mechanic and he has no reason to lie to Alpha Warranty so that the claim is denied. Customer service state that a supervisor will call within 24 hours again. Oh, guess what? They never called again.
It sounds like if you have a straight forward case then they pay and everyone is happy. If you have something more complicated with the smallest reason to not pay then you will never see any reimbursement and there will be nobody who you can talk to who can hear the case and make any changes to the decision. My recommendation is to have a conference call with the mechanic and alpha warranty so everyone can be on the same page.

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used vehicle, I would most likely buy the Alpha Warranty again.