Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Mehr ansehen
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Mehr ansehen
Unternehmen hat geantwortet
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Alensa.co.uk
Vom Unternehmen geschrieben
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktinformationen
Ashford, Kent, Vereinigtes Königreich
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Hervorragend
3870 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one!
Kind regards,
Customer Service Team
excellent service.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Thank you for your positive feedback, we hope you remain satisfied each time you shop with us.
Antwort von Alensa.co.uk
We appreciate your positive feedback! We're happy to hear that you were satisfied with our fast delivery and prices. Thank you for your recommendation!
Bought a pair of Persol
Bought a pair of Persol. Arrived super fast and well packed. Unfortunately had to return as found different pair elsewhere at the same time. The best customer service and return experience. I will be a customer next time.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Good day Bart,
We're happy to hear that your Persol arrived quickly and well-packaged. We appreciate your feedback on our customer service and return process. We are glad you had a positive experience and look forward to serving you in the future.
Kind regards,
Customer Service Team
This is the worst service I’ve ever…
This is the worst service I’ve ever experienced from any company. The arm fell off an expensive pair of designer glasses after a month (I’ve never had a pair of glasses break before because I look after them extremely well). I returned them to Alensa who confirmed in writing that the metal hinges on the glasses are bent so the screw could not sit correctly in the glasses and thus cannot hold the arm together. They stated they ‘are not sure how this is even possible as the material is all metal’ which confirms that they are clearly a faulty pair for this is to happen to them. They are not taking any responsibility for the fault and instead are blaming it on me for mechanical damage resulting from me mishandling them which is obscene when they were looked after well and the arm just randomly fell off when wearing them. They are refusing to refund the faulty glasses. I can see from other reviews that they have done this to multiple customers now so I would urge anyone thinking of ordering from them to not do so unless they want to receive faulty goods and be refused a refund. I’ve never experienced anything like this before from any company and I will be warning everyone I know to not shop with them.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Beth,
We’re sorry the outcome of your claim wasn’t what you hoped for. We understand how disappointing it is to have an issue with your glasses so soon after purchase. Our team reviewed the case and found the damage to be mechanical rather than a manufacturing fault.
We truly regret the frustration this has caused. If you’d like us to review it again, please reach out and provide your return address so we can arrange the next steps — we’re always here to help.
Kind regards,
Customer Service Team
Excellent company to deal with
Excellent company to deal with, quick replies to my questions about my prescription & the correct product arrived at a great price
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Rob,
We're happy to hear that you had a positive experience! It's great to know that our quick replies and accurate products met your expectations, especially at a great price.
Thank you for your feedback.
Kind regards,
Customer Service Team
DISRESPECTFUL& UNACCEPTABLE SERVICES
I contacted the company and waiting for the response to solve my issue
They are active in Trust pilot to reply while ignoring my email. Clarify what’s you solutions and compensation you’re offering other than partial refund ?
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Jawaher,
We’re very sorry for the inconvenience you’ve experienced. Our team has already replied to your email with the available solutions and next steps — please kindly check your inbox (and spam folder, just in case).
We truly appreciate your patience and understanding as we work to resolve this matter for you.
Kind regards,
Customer Service Team
Fantastic price and great service
I found what I was looking for on the Alensa website but before placing the order I contacted them by phone to check stock levels as I needed them quickly - several other sites were selling the frames but didn't have stock - and the gentleman who took my call was very helpful and they had the frames in stock. 8 quickly ordered them via the website but realised I had omitted the invoice address which was different to the delivery address and again after a brief call this was resolved. Delivery was within the stated timescale and the cherry on top was, the FANTASTIC PRICE!
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Wayne,
Thank you for your kind words! We’re thrilled you found the frames you needed, that our team could assist you quickly, and that delivery and pricing met your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Service Team
Glasses are spot on!
Took advantage of the sign up deal (10%off) for some polaroid transitional glasses for distance. They got my prescription spot on and the fitting and they came within the stated time frame. I got a free gift option too and chose a lip balm. I would definitely use again.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Sarah,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that the received glasses are as expected.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Order number 611365
Order number 611365
I recieved my Gucci glasses and within 6 weeks they were not sitting straight on face. I returned and after review I have been told to clean the make up off them and take them to my own opticians. This is awful customer and no reason why the frame would bend.
I will continue to make others aware of either replica or factory seconds being sold!
If I do not receive a refund for my
Order I will continue to post on all platforms and seek legal action against this company as this is not fair on anyone to go through
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Remy,
Thank you once more for sharing your concerns. Following a thorough inspection by our glasses department, no manufacturing defects were found. The note regarding makeup was included because residues or cosmetic products on the nose pads and temples can, over time, affect the fit and alignment of the frame.
It is common for frames to experience slight bending due to everyday handling, storage, or gradual loosening of hinges during normal use. Such adjustments are typically simple and best handled by a qualified optician, which is why we recommended a professional alignment.
We are actively in contact with you and continue to review your case carefully. Our team remains available to discuss the situation in more detail and provide any additional explanations you may need. Please be assured that we are working to resolve this matter efficiently and fairly.
Kind regards,
Customer Service Team
Products and service of the business…
Products and service of the business was fine however the customer service are rather incompetent in resolving any issues or conflicts you have with the service and ignore emails when they don’t have an answer to your questions.
Update = they now claim they have replied to all my emails and that there must be an issue when receiving them when the last 3 emails Iv sent them have all been delivered and read but no reply!
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Chris,
we are sorry to hear that and we do apologize deeply for any and all inconveniences. As per our internal system, there was (and still is) an ongoing communication with yourselves. If you are not receiving our emails, perhaps there is an issue on the receiving end (i.e. the emails may have fell to your SPAM folder). Any and all phone calls by yourselves were answered, or returned in case of an out of working hours call. We apologize that you found communicating with us difficult - let us know what we could do to make our customer support better.
Also, please, let us know if there are any ongoing issues or troubles you are currently experiencing that we may help you resolve, and we will be more than happy to assist you. Send us an email or give us a call, the contact information is provided on the bottom of our web page.
Great service as always but last time…
Great service as always but last time the delivery took a little longer. Will be returning!
19. September 2025
Antwort von Alensa.co.uk
Hello Anna,
Thank you for the feedback.
It is good to hear that you are pleased with our service. We are sorry to hear the last delivery took a bit longer than usual and appreciate your understanding. We will look into the situation and ensure the next delivery arrives on time as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Very good service
29. Januar 2025
Antwort von Alensa.co.uk
Hello Chris,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Hello Miss K.,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with our services and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Hello Angelo,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are satisfied with our service and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Quick delivery and good price.
25. September 2025
Antwort von Alensa.co.uk
Hello Tim,
Thank you for the positive review.
We are happy to hear that your parcel has been delivered quickly and that you are also satisfied with the prices that we offer.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Delivery took 9 days - poor customer services
22/9 (Monday) placed order, 23/9 I received an email saying that it was dispatched, 25/9 (Thu) I emailed telling them that Royal Mail have not yet started delivering. An agent replied me that Royal Mail would scan on 26/9 night and possible to deliver on 27th (Sat), the whole process to be completed on the 29th, they said.
However, on 27th morning, I emailed to them about it due to the status on Royal Mail was showing “ Expecting to receive”, they are still no action on delivery, however nobody replied me until I called Alensa on 29th (Monday), they told me there was an error so the parcels will be slightly delayed, and will be arrival on 30/9 (Tue) or 1/10 (Wed).
I wonder why Alensa didn’t notice that there was an error on the first day when I made an enquiry on 25/9, but replied me that was on track within 2-4 business day.?? It is totally 7 business days eventually.
Actually I don’t have enough lens to wait until 30/9 or 1/10, that forced me to reuse the daily contact lens again, and ordered from another company urgently with extra money to buy due to Alensa’s poor customer services.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear An,
we are sorry to hear that you've had this experience with our delivery and customer support, and we do apologize deeply for any and all inconveniences. As this is not an usual occurrence with our services, we were not able to anticipate the problem until it was already past the advertised delivery timeframe, after which our logistics department resolved it with upmost priority and got all the stuck parcels delivered.
We already have an on-going case where we are resolving this issue with you, we will be contacting you shortly in the thread to discuss your reimbursement for this discrepancy.
I am still waiting for my refund weeks…
I am still waiting for my refund weeks after returning! It doesn’t take this long to sort - I need my money back asap before I take this to trading standard.
Order 170670615
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Courtney,
we are sorry to hear that, and we do apologize deeply. Your return was received, and is being reviewed as of today, therefore any reimbursement will be issued in the upcoming days. We are sorry for the longevity of the process, but since your return was that of a custom produced specs, it was necessary for it to first be received back at our main stock for a review, which may sometimes take up to 30 days. We are aware of the longevity of the process, for which we do apologize, and we are currently working on a better return process for any future order returns.
We will be contacting you shortly via our email ticket thread you have created with us for further information regarding your reimbursement.
Awful company - Rude and do not listen!
Awful company. I purchased a set of glasses and was told I would be contacted if the prescription I chose did not suit the glasses. I also sent an email and asked for confirmation of this before the glasses were made. I required a thinner lense than I had purchased (happy to have changed this it it was recommended) I was completely ignored by this company and they continued to make the glasses and send them out, despite me saying I did not want this. Three times I asked to make a complaint and each time I was ignored. I have now recieved the glasses and the lenses are way too thick. I cannot physically wear them. I have got in touch now about a refund and they are still fobbing me off, telling me I have to purchase another pair before they take mine back. I also dont get the full money back because of the lenses. By a company that I asked not to send out as I was not happy!!
Completely put me off purchasing glasses online.
Rude company!
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Melissa,
We’re very sorry to hear about your experience - this is not the level of service we aim to provide. Please rest assured we’re actively reviewing your case and working to resolve it as quickly and fairly as possible.
As our prescription lenses are custom-made, they are generally not eligible for return, though we always handle each situation individually to find a fair solution.
We apologise for the communication issues and the inconvenience caused. Our team will contact you directly soon to resolve this.
Kind regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Dear Mrs Shaw,
we are sorry to hear about your issue with the delivery. Please, contact us at info@alensa.co.uk with your order number , so that we could look into the issue further and reimburse you accordingly for the undelivered package.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.