Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Mehr ansehen
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Mehr ansehen
Unternehmen hat geantwortet
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Alensa.co.uk
Vom Unternehmen geschrieben
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktinformationen
Ashford, Kent, Vereinigtes Königreich
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Hervorragend
3870 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Run away!!! This company is unreliable. company I…
This is undoubtedly the worst company I have ever done business with. I bought a frame and it simply hasn't arrived. All I get are excuses and the company pushing the problem onto the shipping company. 7 days waiting and nothing, no information or help, and I even paid for shipping. The worst hell on Earth for a company that claims to do business online but is incapable of doing so.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear João,
we are sorry to hear that you have had troubles with your order, and we do apologize deeply for such. Please, send us your order number alongside your complaint to info@alensa.co.uk and we will be happy to look into it for you.
Usually, delivery takes 2-4 business days, with the glasses needing 1-2 more days for an internal transfer - all of this information is available on our website upon placing an order (both the estimated dispatch time and the delivery time).
If the delivery time is past its advertised timeframe, please, contact us, so that we could urge delivery and seek some form of compensation for your troubles.
Do not buy from these people
Do not buy from these people. they will blame you for their mistakes, they do not tell the truth.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Dear Mat,
we are sorry to hear that you had troubles shopping with us. Please, could you let us know your order number on info@alensa.co.uk alongside with the description of your issue, so that we could assist you with your issue? We take complaints very seriously, so we will be glad to address yours with the fullest engagement, in order to make things right.
Are as are always fabulous
Are as are always fabulous. The best prices and rapid delivery..highly recommend
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and quick delivery.
Your recommendation is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Still waiting for delivery after a week
Update: I spoke to Alensa. The process was a bit complicated but they did indeed refund me.
I placed a large order that was supposed to be delivered last week within 24h with Royal Mail 24h tracked. Parcel Force claimed they attempted to deliver on Sat, when I was at home all day, but miraculously failed to leave a note as proof of attempted delivery. I asked them to deliver today and I again haven't heard a peep from them.
Please investigate what is going on with my parcel FI142968393GB. If I do not receive the parcel within 24h and communication from the company, I will contest the transaction with my card company.
Please note that my contract for timely delivery of products is with you as a company, not with Royal Mail/Parcelforce so it is your responsibility to ensure I receive the products on time.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Diana,
Thank you for the feedback. We are really sorry to hear about the trouble you have experienced with your delivery. We have already passed your case to the correct departments and are currently in touch with the courier to investigate the matter.
We will update you as soon as we receive more information, and please rest assured that we take full responsibility for ensuring your order reaches you. Thank you for your patience while we work to resolve this as quickly as possible.
Kind Regards,
Alensa Customer Service Team
Ordered a few times now
Ordered a few times now. Each order arrived in the estimated time. Good prices and service for everything
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Nathan,
Thank you for the positive review.
We are glad to hear that your orders have arrived on time and that you are happy with our prices and service.
We truly appreciate your support and look forward to serving you again in the future as well!
Kind Regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Hello Deyhim,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time as as expected.
Your feedback is appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Alensa Customer Service Team
Best of the Best
Best place to buy contact lenses bar none, great service all round. JF
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello James,
Thank you for the positive review.
We are happy to hear that you had such a nice experience purchasing your contact lenses from us. We appreciate your kind words regarding our service.
Kind Regards,
Alensa Customer Service Team
Quick delivery
Quick delivery, easy to use website, always cheaper.....What's not to love??! 😃
3. Oktober 2025
Antwort von Alensa.co.uk
Good morning Natalie,
We're happy to hear that you had a great experience with our quick delivery and easy-to-use website! We appreciate you noticing our prices. Thanks for the positive feedback!
Kind Regards,
Customer Service Team
A fantastic company
A fantastic company - well priced and so helpful , I needed some contact lenses in 2 days and I managed to quickly speak to a very helpful human who sorted this. They turned up so I had contact lenses for my trip, very grateful .
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that we could help you get your contact lenses in time for your trip. Our team always strives to provide quick and friendly support, and it is great to know that we met your expectations!
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Quick turnaround
Ordered twice from Alensa and very happy with the glasses and quality of service. Quick turnaround time too.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Sujet,
Thank you for the positive review.
We are glad to hear that you are happy with the received glasses and our service. Providing a smooth experience and good products is important for us and it is good to hear that we managed to meet your expectations.
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Good selection and fast delivery
8. Januar 2025
Antwort von Alensa.co.uk
Hello Niamh,
Thank you for the positive review!
We are happy to hear that you are satisfied with our selection and quick delivery.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
I might be spoiled by competitors
I might be spoiled by competitors, but 4 days for delivery is too long. They also don't make this clear prior to ordering, and there is no way to cancel or amend your order online.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery time didn’t meet your expectations. Our standard delivery timeframe is shown on the checkout page before payment, as well as in our Delivery Times & Costs information page, however we understand that waiting a few days can feel long, especially if you’re used to faster options elsewhere.
We are always looking for ways to improve the shopping experience. While currently, orders cannot currently be amended or canceled online once placed, our customer support team is available to assist whenever possible.
We appreciate your feedback and we hope to provide you with a smoother experience next time. If you need any assistance, feel free to contact us.
Kind regards,
Alensa Customer Service Team
SCAMMERS
SCAMMERS. They operate under a fake address in the UK but their work is in Czech Republic. My glasses were poorly manufactured. I was told to return them for a refund. 50 days later they are still telling me they are being inspected and they won’t refund me. They are being investigated for fraud so don’t use this company.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Richard,
We are sorry to hear about your negative experience.
We would like to clarify that our operational locations are clearly stated on our website and in our Terms and Conditions. Regarding your order, we can confirm that your case has been fully resolved, including a refund for both the glasses and the return postage.
As explained in our return policy and on our complaints/returns information page, returns of glasses - particularly those related to a complaint - may take slightly longer due to the need for a thorough quality inspection.
We regret that the timeline caused you concern, but we can assure you that no fraudulent activity has taken place. Your case was handled in accordance with our standard procedures, and we are always available should you have any further questions.
Kind regards,
Customer Service Team
One month on, and still nothing received the correct order.
I ordered my glasses and received them on the 10th of October. I literally couldn’t see anything with them and they obviously weren’t made according to my new eye test . I raised a complaint and returned the glasses on the 17th for re inspection. They received them on the 20th of October. I emailed few times to inquire about the progress and no one bothered to respond to my emails. we are on the 11th of October now and still nothing. I paid £150 for the glasses and still don’t have anything. I raised the issue within the 14 days refund policy and they don’t even bother to respond or deal with the matter. I will rely the matter to the trading standards as I have not received the goods I paid for and will escalate this further. My advice is to avoid at all costs unless you want to chase them endlessly. Disgraceful service.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello,
We are sorry to hear about your experience.
As the glasses were returned as part of a reclamation, they need to arrive at our main warehouse before the case can be reviewed. This process can take longer than a standard return - up to 30 days from the date the parcel was posted.
Please rest assured that your case is marked as a top priority. As soon as the returned parcel arrives back at our main facility and the inspection is completed, our customer service team will contact you right away with an update and resolution.
We truly appreciate your patience and understanding in the meantime.
Kind Regards,
Customer Service Team
Customer victimization
I bought eyeglass frames and prescription lenses from this store. I wanted to return the frames because they didn't fit my face, and the lenses were uncomfortable and I couldn't see clearly with them. Before returning them, I contacted the company several times via email to explain the problem I was having with these lenses. The company insisted they don't accept returns on eyeglasses lenses. Many companies accept returns on prescription lenses without any problems, but this store insists on refusing to return defective lenses. I still returned both the frame and lenses to this store. Despite receiving the returns, the store still refuses to refund the money for the lenses. This is a victim of my injustice. This store does not care about customer satisfaction. I highly recommend you reconsider your purchase before purchasing from this store.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Cigdem,
We are sorry to hear about your experience.
Please note that prescription lenses are custom-made products made specifically according to your individual prescription. As outlined in our Terms and Conditions, they are therefore non-refundable once produced. When we received your returned glasses, our inspection confirmed that the lenses matched the prescription details provided in your order and were manufactured correctly. We also sent you a message at the time to inform you of this outcome.
While we regret that the frame did not fit as expected, we always recommend reviewing the frame dimensions listed on each frame's product page to ensure the best fit and comfort.
We value your feedback and will continue to work on improving our service and communication to ensure the best possible experience for our customers.
Kind Regards,
Customer Service Team
Arrived within a few days
24. Oktober 2025
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly!
Kind Regards,
Customer Service Team
Great price and quick delivery
Great price and quick delivery - as usual.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Chris,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a good one and that your parcel has arrived quickly. It is also good to know that you are happy with the prices that we offer.
Your support is very appreciated and we look forward to serving you again in the future as well.
Kind Regards,
Customer Service Team
Still waiting
Still waiting, Ordered new glasses on the 18/10/25 and was given a royal mail tracking number and all it says is your item has been dispatched.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Adam,
Thank you for your feedback. We are sorry for any confusion regarding your order. Our glasses are usually produced within 10 working days after an order is placed, and delivery via Royal Mail typically takes 2–4 working days. Since we ship from abroad, it can take 1–2 days for the parcel to reach Royal Mail in the UK, at which point the tracking information becomes active.
If you would like, our team can provide more details about your specific order. Please contact us at info@alensa.co.uk with your order details, and we will be happy to assist you further.
We appreciate your patience and hope to resolve this promptly.
Kind regards,
Alensa Customer Service Team
Extremely slow shipping despite lenses shown as in stock
I have made multiple orders with Alensa but unfortunately have had an issue with them not actually shipping the item a few time times. My latest order 170694463 was placed on the 29th October when the lenses were clearly listed as 'in stock ready for dispatch'. It was marked as shipped on the 30th October but 2 days after it was supposedly shipped Royal Mail still have not received it! This exact thing has happened me previously - I'm afraid that Alensa just generate a tracking number and then take forever to actually post the item. If you need lenses quickly I'm afraid Alensa isn't the way to go.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Alensa.co.uk
Hello Christopher,
Thank you for your feedback, and we are sorry for the concern caused.
Your order was dispatched on 30 October, and according to Royal Mail, it is due for delivery today (4 November - 3rd working day after the dispatch date). Our stated delivery timeframe for Royal Mail is 2–4 working days after dispatch, so your order is still within the expected delivery window.
Please note that as our parcels are shipped from abroad, it can take 1–2 working days after dispatch before Royal Mail updates the tracking information — this is completely normal and simply means the parcel is still in transit to the UK.
We appreciate your patience and understanding, and we’re confident your lenses will be delivered very shortly.
Kind regards,
Alensa Customer Service Team
Antwort von Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one and that your parcel has arrived quickly!
Kind regards,
Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.