Airconditioningdirect Bewertungen 114

TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve had an AC Installation done by George’s. I’ve had excellent advice, support and a clear understanding of which system would be best for my home. I was equally impressed with the engineers and th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic company to deal with. Provided good information and detail regarding which portable AC unit to go for dependent on room size. Went with the BLU09 and it’s been keeping us cool! Great custom... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Good quality honest advice; friendly team who clearly know their industry well and offered a very professional service. Installation went smoothly with a great deal of care from the team that we shoul... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Correspondence with the after sales service was great; very helpful. My issues was that I received the wrong item which meant I was unable to use my air conditioner when I needed it most. I eventual... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bau & Fertigung

Informationen, die aus verschiedenen externen Quellen stammen

Market Leaders in the supply and installation of major brands of air conditioners. Daikin, Mitsubishi Electric, Toshiba, Fujitsu. Established Since 1971. Daikin D1 Approved installers.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

114 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 5 von 5 Sternen

AC Installation

I’ve had an AC Installation done by George’s. I’ve had excellent advice, support and a clear understanding of which system would be best for my home. I was equally impressed with the engineers and their product knowledge. Overall a very happy customer who has already recommended George’s Industrial to friends and family.
Mrs Patel

12. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I bought a couple of the BLU09

I bought a couple of the BLU09 ! Great product!
It was an easy straight forward purchase with quick delivery. I was kept up to date with the delivery date and very easy to install.

Definitely recommend.

1. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic company to deal with

Fantastic company to deal with. The BLU12 is an amazing product and it cooled down my large living room really well last year in the long hot summer. It is easy to set up and use. I had a few questions after purchase and the service I received was incredible - they are very helpful and quick to respond.

9. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic company to deal with

Fantastic company to deal with. Provided good information and detail regarding which portable AC unit to go for dependent on room size. Went with the BLU09 and it’s been keeping us cool! Great customer service and product.

4. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Can't refund and they will try…

Can't refund and they will try everything to stop your refund. Worst customer service ever

21. März 2026
Bewertung ohne vorherige Einladung
Airconditioningdirect-Logo

Antwort von Airconditioningdirect

We are sorry to hear about your experience; however, we believe this review may have been left in error or for the wrong company (this has happened recently on Trustpilot). We have had no communication directly from any customers requesting refunds that we have then not processed.

We are a small, family business and we take customer service very seriously. We always works hard to resolve any issues fairly and amicably. All returns are processed according to consumer law and the returns policy on our website. We would never stop a genuine request for a return and subsequent refund.

Unfortunately, your review does not reference any product, order or interaction that we can identify.

If this is a genuine issue that you have faced with George's Industrial Services Ltd. (www.airconditioningdirect.com) we would welcome the opportunity to investigate this further. Please contact us directly with your order details so that we can look into this further.

Bewertet mit 5 von 5 Sternen

Purchased 2 BLU09 Air conditioners that…

Purchased 2 BLU09 Air conditioners that ive been using for 3 years, they are the best on the market and come with the best customer service ive ever seen, Shuruti goes above and beyond to help her customers and I cant thank her enough. 10/10 Company and support cant fault it.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Neil and the whole team were fantastic

Neil and the whole team were fantastic. I can’t recommend them highly enough.

The AC is a huge plus to our home renovation. They recommended the best solution for our budget, and fitted it in a way that looks great, built into the ceiling with flush painted grills in the walls.

With any building project there are unknown complications, this team always found a way around them to keep the look and performance exactly what we wanted.

1. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely outstanding customer service

I've truly never encountered such excellent customer service. Shruti went to great lengths to ensure what I needed all ran smoothly. Every detail was considered, communication prompt and informative. I couldn't recommend using them enough.

13. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

How all support should be

I will keep it brief

This is how all customer support should be. Had an issue with the delivery courier (no fault of AC Direct) and I was called and emailed until it was resolved within a very short amount of time!

Many thanks guys, will definitely buy again and recommend

6. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First class company to deal with very…

First class company to deal with very helpful people with a great deal of knowledge about the products they sell, I actually ordered the wrong item and was helped all the way through getting the correct one as a replacement Shruti was very helpful and went out of her way to make things go smoothly for me, so a big thank you to her and all the team.

14. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Blew me away.. :P

Ordered a 30 inch fan and item arrived promptly
The fans are really well made and look great!
Unfortunately I had to return my biggest fan... only to find the best customer service ever :)
10/10 customer satisfaction
It's been a breath of fresh air
Thank you again :)

26. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top class customer service

Top class customer service! Can’t think when I last received such good service. Very rare these days , and much, much appreciated.
I hope to get an opportunity to become a returning customer and will take every chance I get to recommend to family/friends. Special shout out to Shruti who went way above expectations in helping me out.

8. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Company

Great Company. We use their service often and are always taken car of. Speedy, punctual & fair priced.

Shruti is super helpful & is brilliant at her job.

13. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Correspondence with the after sales…

Correspondence with the after sales service was great; very helpful.
My issues was that I received the wrong item which meant I was unable to use my air conditioner when I needed it most.
I eventually received the correct part after it was sorted by the after sales service team.

27. September 2023
Airconditioningdirect-Logo

Antwort von Airconditioningdirect

Dear Carlito,

Thank you for your feedback. I would like to apologise for our error in sending you a BLU09 Hose instead of the BLU09 Connector.

As soon as you contacted us to let us know you had received the incorrect part we arranged to send you the replacement part straight away. This happened within a couple of days but we understand this small delay meant you were unable to use your unit in that period of time.

The BLU09 is a fantastic unit and we are confident it will serve you for many Summers to come.

Once again we are extremely sorry and should you need any further help, please do not hesitate to contact us.

Kind regards,
George's Industrial Services Ltd

Bewertet mit 5 von 5 Sternen

Great independent retailer with great products and service

In June this year I finally decided to buy an Aircon unit for the living room as the heat of this year's summer became extreme.
After some searching for the best option to suit my needs I decided upon a BLU09 Portable AC Unit 2.5KW. After searching the internet for stockists and the best prices I decided to buy it from air-conditioning direct.com. Not only was the price great the service was excellent. Staff from the company helped me adjust the date of delivery to fit a a day I would be available and withing three days they it had arrived. So far, so good.

29. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredible service, cool products!

Incredible service from start to finish! The initial survey was really helpful and everything was explained in an easy to understand manner allowing us to plan our works accordingly. The engineers were great and took care with the intricate details, special mention to Dima who paid attention to all the minor details and my requirements such as hiding the ducting and positioning of the units on the walls. My house is so nice and cool now, just in time and very much needed for the current heatwave! 5 star service, very happy with the slick units as well!

13. Juni 2023

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